Client Relations Officer
Location: Nairobi, Kenya.
We seek to recruit an aggressive, confident,
fluent, mature and keen to detail Client Relations officer to manage all
communications, both internally and externally on full time basis.
Responsibilities
Requirements
Location: Nairobi, Kenya.
We are Africa’s leading training and consultancy
center since 2003, offering technical consultancy and training services
designed for individual and organizations in the agriculture, climate change
and environment; disaster management; education; food and nutrition; health;
humanitarian relief; logistics and telecommunication; recovery and
reconstruction; safety and security; water and sanitation sectors.
Responsibilities
·
Update & maintain customer records
·
Pro-actively engage with customer to identify
potential opportunities and upsell training packages.
·
To take accountability for timely,
comprehensive and conclusive customer responses through email, letters, phone
calls and all official communication.
·
Attending to customers queries on social media
platforms
·
Follow up on registrations and trainings
·
Monitor and track customer requests by
ensuring accurate customer records are documented; directed to relevant
department, and resolved to customer’s satisfaction
·
Escalating and resolving areas of concern as
raised by clients
·
Building and maintaining relationships with
clients
·
Letting customers know about other products the
company offers
·
Conducting business reviews to ensure clients
are satisfied with their products and services
·
Passing leads to the sales team and following
up on progress.
·
Liaising with internal departments to ensure
client needs are fulfilled effectively.
·
Support front office with customer follow up
and policy disputes by providing resolutions as per set turnaround time.
Requirements
·
Degree/Diploma in Business Management
·
Excellent problem-solving skills.
·
Excellent Communication skills, both oral and
written
·
Presentable and an outgoing personality
·
Administrative writing and reporting skills
·
Ability to multi-task and get things done to
completion
·
A team player with a positive attitude and
good interpersonal and communication skills
·
Ambitious, hardworking and creative,
·
Results oriented
·
Should be able to comply with daily reports.
How to Apply
If you meet the above criteria, please send
your application letter and CV to hr@indepthresearch.org with the subject title ‘Client Relations Officer’ on or
before 6th April
2018. Only shortlisted candidates will be contacted.
Kindly indicate current/expected salary on
your CV.