Customer Service Executive
Our client is a well established concrete manufacturing company located in Kisumu. They seek to hire an energetic and dedicated customer service executive who will be tasked with attending to their clients and ensure customer satisfaction through excellent service.
Responsibilities
Qualifications
Our client is a well established concrete manufacturing company located in Kisumu. They seek to hire an energetic and dedicated customer service executive who will be tasked with attending to their clients and ensure customer satisfaction through excellent service.
Industry: Manufacturing
Location: Kisumu
Salary: 60 – 70K gross
Responsibilities
·
Act as the first point of contact to
clients, suppliers, subcontractors, government and any other third parties
·
Registering customer complaints, and
liaising with the right person in the organisation to address and resolve the
complaints.
·
Assist in organising customer events,
sending invites, distribution of gifts.
·
Communicating with customers via emails
and other social media platforms on new products and services.
·
Updating the company products and
information on their social media pages
·
Make customer follow ups and providing
feedback to the management
·
Liaising with the production department
on customers’ orders
·
Conducting customer surveys and
administering after sales services to the customer
·
Formulating and reviewing documents
such as proposals, letters, and quotations for customers.
·
Coming up and maintaining an efficient
filling system
·
Generating periodic progress reports
·
Offer support to the sales and projects
department so as to achieve set targets
Qualifications
·
Degree/Diploma in Customer Service,
Business Administration or related field
·
At least 3-4 years of experience in a
similar role
·
Must have prior experience working in a
busy manufacturing company
·
Must have excellent IT Skills
·
Excellent communications skills both
verbal & written.
·
Must be versatile, energetic and
proactive
How to Apply