Automobile Association of Kenya is a
national motoring association founded in 1919 and dedicated to promoting and
safeguarding the interests and safety of member motorist while on the road.
AA’s long heritage, international affiliation, countrywide branch network and a team of highly qualified professional and technical team, assures our members of a stress free motoring experience.
The association takes leadership in
vehicle valuation & inspection, driving school, road rescue services,
insurance brokerage, driver reference bureau, international driving permits and
carnet de passé, defensive driving training, mileage guidance, among other
services.
AA’s long heritage, international affiliation, countrywide branch network and a team of highly qualified professional and technical team, assures our members of a stress free motoring experience.
To support its growth strategy, the
Association seeks to recruit a highly motivated professional to fill in the
following position:
Head of Business Development
Reporting to the Director General,
the role is responsible for driving the Association’s business development
agenda, development of the annual sales revenue budgets, research, and customer
service.
This includes marketing, sales,
product development and customer service. We are looking for a highly motivated
and forward-thinking person to lead our sales team and branch managers. He
should be a critical thinker with a proven record of success in expanding
company objectives and exceeding business goals.
Key Responsibilities
1. Develop a short and long term
value based business strategy:
·
Management of all strategic and
operational Marketing and Customer Relationship activities.
·
Drive the implementation of the
strategy to ensure that it aligns the functional areas under direct control to
the overall strategy of the Association, ensuring all targets are achieved.
·
Maximize profitability across the
current and future products, and channel portfolios.
·
Ensure implementation and execution
of all sales and marketing strategies in the region.
2. Customer Service delivery
·
Profiling the market and identifying
potential clients, negotiating and holding business meetings and recruiting new
clients while maintaining AA services in the country.
·
Developing, maintaining, and
sustaining rapport and business relations with key accounts by making periodic
visits, exploring specific needs anticipating new opportunities.
·
Developing and implementing customer
retention strategies for the Association.
3. Market activation
·
Planning and Implementing all
regional brand awareness campaigns, promotional activities/events and represent
the Association in key partner events, business and GoK forums and activities.
·
Undertaking market research through
monitoring competitors activities, market trends and products, collecting
information on consumer feedback regarding products and services.
·
Managing the direct sale proposition
4. Financial and Process improvement
·
Driving increased revenue and surplus
to achieve the Association`s ambitious growth.
·
Providing market feedback to the
Association regarding competitive offerings, prospect needs and generate
product development ideas.
·
Ensuring company credit policy and
Quality Management Systems (QMS) are implemented.
·
Preparing weekly, monthly and
quarterly sales & marketing reports to the Director General for decision
making.
·
Negotiating sales contracts with
customers and ensuring their profitability.
5. Performance Management
·
Providing leadership to the Branch
Managers, Customer service and the sales team.
·
Directing, monitoring and ensuring
departmental performance goals and targets are met.
·
Managing, motivating, coaching,
mentoring, monitoring, appraising and evaluating the sales team with a view to
develop a high performance team.
·
Ensuring talented staff are
recruited, developed and managed for optimal performance.
·
Identifying training needs and
implement development plans.
·
Manage performance and discipline of
the team.
Minimum job requirements:
For appointment to this position one
must have:
·
Degree in a Business Management or
its equivalent.
·
At least 4 years experience in senior
Business Development positions or equivalent.
·
Excellent negotiation skills.
·
Good presentation and communication
skills.
·
Proven track record of generating new
business and achieving revenue growth.
·
Natural leader and motivator of sales
and business development teams.
·
Ambitious and target focused with a
drive to succeed
·
Must demonstrate proficiency in
Microsoft Office
·
Must have exceptional verbal and
written communication skills.
Branch Manager
Reporting to the Head of Business
Development, the position will be responsible for coordinating all the branch
matters including Personnel, Assets custody, Marketing, Public relations,
evaluating departmental activities and general administration.
Key
Responsibilities
·
In charge of all branch operations
and administration.
·
Promoting, growing sales, retaining
clients for the entire Association’s product portfolio that includes
Membership, Road Services, Driving School, Valuation, Training, Touring &
Licensing and AA Insurance Brokerage.
·
Ensuring performance goals and
targets are met and implement and execute all sales and marketing strategies at
branch level.
·
Implementing all brand awareness
campaigns, promotional activities/events and representing the Association in
key partner events, business & GOK forums and activities.
·
Preparing weekly and monthly Sales
& pre-plan reports.
·
Managing employees at branch level
and safeguard the Association’s Assets e.g. Vehicles, furniture and ensuring
all branch collections are receipted/banked intact.
·
Marketing all AA products and
services while maintaining quality service by enforcing quality and handling
customer service problems.
·
Maintaining and upholding the entire
branch Systems and Controls as per the Association policies, rules, procedures
and norms, recommending their improvements on a timely basis.
·
Managing all clients and other third
party stakeholders as per the Association procedures, norms, policies and
rules.
·
Recommending system improvements as
well as contribute to team effort by accomplishing related results as required.
·
Public Relations – link between the
AA and the public e.g. Police, Examiners, Suppliers, County Government.
·
Maintaining high discipline levels
with clear understanding of the Association’s Mission Statement and Vision in
order to achieve set objectives.
·
Managing annual staff appraisals and
leave schedule in liaison with the HR Department.
·
Inducting of new staff members within
the branch.
·
Gathering relevant information,
clients’ feedback, market intelligence and relaying the same to Department
Heads for improvement of the various services offered.
·
Handling staff welfare matters
through regular meetings to keep up to date with issues that might adversely
affect motivation levels or teamwork.
·
Counter checking that valuation reports
issued in the branch are paid for or LPO’s are provided before counter signing
them and accord the necessary assistance to the Valuers especially travel
facilitation and communication to clients.
·
Approving of weekly/monthly returns
for Driving School, Valuation, Touring & Licensing and Membership
departments while verifying their accuracy before countersigning.
·
Assisting in debt collection and
procurement of LPOs for all accounts falling within your region.
·
Adhering to the set standards of
business and the Human Resource Policy Manual.
Minimum job
requirements:
For appointment to this position one
must have:
·
Degree in a Business Management
Course or its equivalent
·
Minimum 2 Year experience in a
management position.
·
Ability to work with minimum
supervision.
·
Excellent negotiation skills
·
Good presentation and communication
skills.
·
Strong interpersonal and relationship
management skills.
·
Leadership qualities.
·
Marketing background/experience will
be an added advantage.
Rescue Services
Manager
Road rescue services is the shop
window of AA of Kenya. The role holder will be in-charge of emergency Road side
assistance, vehicle towing and vehicle Recovery operations.
Reporting to the Head of Technical
and Commercial Services, the successful candidate will be responsible for
formulating and implementing strategic business initiatives of this important
function that supports the AA’s membership value proposition.
Key
Responsibilities
·
In charge of the general
administration of the department.
·
Supervising, mentoring, coaching and
developing the rescue team.
·
Managing and supervising recovery,
towing and road side assistance operations to the satisfaction of our customers
·
Ensuring optimal utilization of the
Association resources.
·
Ensuring high level of customer
service and gauging the same through the feedback survey questionnaires.
·
Carrying out monthly analysis of
vehicles and drivers to ensure effective utilization and conformity to safety
requirements.
·
Preparing performance reports for
decision making.
·
Ensuring timely invoicing of the
services offered.
·
Ensuring actualization of
departmental strategic objectives
·
Maintaining and improving established
quality management system.
·
Facilitating appointment and
re-evaluation of towing subcontractors
·
Advising on matters relating to road,
distance and weather conditions to members who wish to travel by road within
the East African region.
The person
For appointment to this position one
must have:
·
A business related,
Automotive/Mechanical Engineering or an equivalent degree.
·
Experience in Automotive related
industry will be an added advantage.
·
Minimum 2 years experience in
logistics or fleet management.
·
Strong leadership qualities.
·
Excellent negotiation skills.
·
Good presentation and communication
skills.
·
Strong interpersonal and relationship
management skills.
Valuation Manager
AA Kenya is a leader in the area of
vehicle inspection and valuation. We are looking for team leader to join manage
our team of dedicated professionals, and nurture a diverse, energetic,
dedicated and fast-paced culture in which teamwork and ingenuity thrive.
The person will be in charge of the
strategic growth of the Valuation department and reports to the Head of
Technical and commercial services.
Key
Responsibilities
A. Strategy development and
implementation
·
Developing strategies, policies and
guidance to support the delivery of Association’s objectives and vision.
·
Providing leadership to the valuation
team, setting and monitoring team priorities, goals and developing and
delivering the team strategy.
·
Coordinating the Valuation team’s
resources to deliver service efficiently and effectively, ensuring value for
money by maximizing revenue and capital income.
B. Financial management
·
Participating in the departmental
budgeting process.
·
Manage valuation division costs and
ensure adherence to departmental annual budgets.
C. Performance management
·
Supervising / managing / directing
the selection, training, development, and appraisal of the valuation team.
·
Managing the service delivery of the
Valuation Team and providing management.
·
Ensuring actualization of established
departmental quality objectives.
·
Supervising, mentoring, coaching and
developing direct reports.
·
Preparing and submitting performance
reports.
D. Compliance to processes and
regulations
·
Ensure the established management
system for valuation department is implemented and maintained.
·
Maintaining provisions of
impartiality, quality and confidentiality policies.
·
Improving efficiency by ensuring
valuation reports are generated promptly and accurately.
·
Ensuring valuation methodology is
implemented and fully complied with.
E. Customer service
·
Review, develop and implement a
customer service charter that supports customer satisfaction.
·
Ensuring that complaints and appeals
procedure is implemented.
·
Ensuring that orders received are
promptly processed, executed and finalized for invoicing.
Minimum job
requirements:
For appointment to this position one
must have:
·
Bachelors Degree in
Automotive/Mechanical Engineering
·
Certificate of Proficiency in
insurance is an added advantage.
·
Membership of MAAK or other relevant
professional body.
·
Ability to analyse and interpret
technical reports and legal documents.
·
Good Professional judgment.
·
Be able to exercise high level of
Integrity and impartiality in executing duties.
Training Manager
AA Kenya is an authority in training
in the area of defensive driving, fleet management and transport operations in
general.
We are currently seeking for an
experienced Training Manager to join our growing team. This position reports to
the Head of Technical and Commercial Services, and is responsible for the
effective implementation of training events and special projects throughout the
Association. The role holder will oversee, design, develop, coordinate, and run
the AA’S technical training programs.
Key
Responsibilities
·
Review, design and develop
comprehensive programs for training for our customers.
·
Select the ideal training methods or
activities for a particular purpose and audience
·
Market and promote training on
defensive driving, fleet management, and transport management and so on to
corporate clients in an compelling way that provides all necessary information.
·
Conduct regular industry needs
assessments, identifying gaps that need addressing
·
Analyze and incorporate new training
methods and techniques
·
Develop and prepare
educational/training aids and materials, as required
·
Evaluate effectiveness of training
courses and provide summary reports determining impact of training on the
trainee’s skills and the organization’s corporate goals
·
Providing input to strategic
decisions that affect the functional area of responsibility.
·
Ensuring development and adherence of
annual training calendar and budget.
·
Resolving escalated issues arising
from operations and requiring coordination with other departments.
·
Maintains quality service by
establishing and enforcing organization standards.
·
Managing, motivating, coaching,
mentoring, monitoring, appraising and evaluating the training team with a view
of developing a high performance team.
Minimum
Requirements
·
Bachelors degree in business,
Education or other related field
·
Trainer of trainer certificate will
be an added advantage
·
Automotive related qualification will
be an added advantage
·
Significant work experience as a
trainer, coach, or training facilitator, preferably in a large corporate
environment.
·
Strong computer skills, including
Microsoft Office proficiency; familiarity with web delivery tools
·
Outstanding communication skills,
both written and verbal
·
Exceptional organizational skills,
including the ability to handle multiple assignments and prioritize work
·
Time management skills.
Chief Information
Officer
Reporting to the Head of operations
the CIO will be responsible for the management, implementation and usability of
information and computer technologies. This involves analyzing how our current
technologies benefit the Association and improving on it or introducing new
ones to keep the association at the cutting edge in line with our vision and
strategy.
In other words the successful
candidate will be responsible for driving the analysis and reengineering of
existing business processes, identifying and developing the capability to use
new technology, and reshaping the Association’s IT infrastructure and network
access.
This role will be critical for
ensuring the smooth running of the ICT function and aligning business to
technology in order to provide operational support.
Key
Responsibilities
A. Supporting business Strategy
through technology
·
Developing and implementing
strategies for development of Management Information Technology in line with
Associations strategic plan.
·
Leading and driving a culture of
innovation and creativity in seeking ICT solutions
·
Introducing ICT technologies and
enhancing the existing ones.
·
Advising management on the emerging
ICT technologies applicable to the Association.
B. Maintenance and security of
information systems
·
Planning and conducting a variety of
security measures to test the safety of computer network and systems.
·
Monitoring and ensuring proper usage
of the ICT systems and facilities.
·
Managing and monitoring the
organization’s database, network infrastructure and security.
·
Coordinating development,
implementation and monitoring of computer disaster recovery to minimize on loss
of organisational data.
·
Planning & coordinating ICT
activities such as installation and upgrading of hardware / software computer
systems & networks.
C. Enhance internal operations to
increase efficiency
·
Designing, developing and
implementing ICT systems to support various business functions to increase
efficiency.
·
Training and supporting both staff
and external business partners on business systems.
·
Monitoring and ensuring of the proper
usage of the ICT systems and facilities.
·
Formulating and enforcing policies
& procedures to guide and optimize application of ICT in the organisation.
·
Supervising, overseeing and
validating the implementation of new systems.
D. Enhance performance management
·
Supervising, mentoring, coaching and
developing direct reports.
·
Directing, monitoring and ensuring
departmental performance goals and targets are met.
·
Ensuring talented staff are
recruited, developed and managed for optimal performance.
·
Identifying training needs and
implement development plans.
·
Manage performance and discipline of
the team.
E. Budgeting and Procurement
·
Planning, coordinating and monitoring
departmental budget.
·
Planning, administering and reviewing
the acquisition, development, maintenance and use of computer and
telecommunications systems.
·
Planning and coordinating acquisition
of required systems including ERP.
Minimum
Requirements
·
Bachelors degree in Information
Technology, Computer Science, Systems or Software Engineering, or related
field;
·
Proven work experience of five (5)
years three (3) of which must be in a senior management.
·
Microsoft Certification is an added
advantage
·
A member of a professional IT body.
·
Good awareness of technology trends
·
Ability to translate technical terms
in ways that non-IT employees can easily understand
·
Integrity and professionalism.
·
Innovation and creativity.
·
Communication and interpersonal
skills.
·
Analytical and organization skills.
·
Project management skills.
How to Apply
If you believe that you are the right
candidate for any of the above position and can clearly demonstrate your
ability to meet the qualifications given, submit your application letter,
current CV, indicating the job title on the subject line to
directorgeneral@aakenya.co.ke by close of business 5th March 2018