Watervale Investments Ltd.
Job Vacancy: Operation Manager – Mombasa Rd
About the Position: Our company has quickly grown from its founding in 2014 to serving hundreds of furniture material retailers across Kenya. The Operations Manager is a new position which will oversee the company’s core warehousing, logistics, quality assurance and planning functions.
Job Vacancy: Operation Manager – Mombasa Rd
About Watervale Investments: Watervale Investments is a young and quickly-growing
company serving Kenya’s furniture industry. Backed by European and American
investment, our mission is to make quality furniture more available and
affordable to millions of Kenyans.
We believe in being a fair and honest
employer and providing our employees with opportunity based on performance and
merit.
About the Position: Our company has quickly grown from its founding in 2014 to serving hundreds of furniture material retailers across Kenya. The Operations Manager is a new position which will oversee the company’s core warehousing, logistics, quality assurance and planning functions.
The position is critical to ensuring
that operations within the company are running smoothly as we grow. The ideal
candidate will be a strong multi-tasker, able to work well under pressure and
on tight timelines, and an experienced manager eager to support the development
of their team.
Responsibilities:
·
Ensure that communication between
departments is ongoing and utilised to maintain an environment of continuous
improvement.
·
Manage a team of employees and ensure
that they are working in a safe and happy environment.
·
Work with the team and management to
ensure that the vision of the company is being implemented
·
Manages the stock control, and checks
that inventory records are accurate.
·
Ensure the company is up to date when
it comes to regulatory; we are in compliance with all government regulations.
This includes audits, county licenses, fire & safety, NEMA.
·
Coordinate and monitor the work of
various departments involved in production, warehousing, pricing and
distribution of goods.
·
Responsible for ensuring that all
goods that leave the warehouse are of good quality and meet customer
expectations.
·
Acting as a liaison to senior
management and directors to keep them up to date with operations matters.
·
Capacity planning. Plan for future
expansion of company. Taking into considerations the expansion and how the
company can adapt current policies and procedures to accommodate any future
plans
·
Coordinating with procurement and
suppliers to ensure all goods that are needed in the warehouse are available
and are being procured at best possible prices.
Qualifications
At Watervale Investments, we seek new
team members who are first and foremost eager to learn and grow in their roles.
We put less of an emphasis on formal qualifications and look carefully at
candidates’ abilities, experience and character. Any candidate who feels they
can undertake the responsibilities above to a high standard is welcome to
apply.
Candidates should demonstrate the
following in their application materials:
·
Preference for someone who has worked
in operations/warehousing in a manufacturing company
·
At least 3 years management
experience managing a team of at least 10 individuals.
·
Experience working with/around
quality control.
·
Eagerness to join a young,
quickly-growing organization and team
·
Understanding of Stock Management
Systems;
·
Ability to manage time and workload
effectively.
·
Excellent communication skills; both
written and verbal
·
Experience in negotiating and working
with suppliers.
·
Ability to work in a team environment
and motivate others.
·
Keen attention to detail.
·
Out of the box thinker.
·
Multi-tasker who can think on their
feet and work under pressure.
Competitive salary for management
position, participation in a private pension scheme, opportunity for
advancement and coaching by the company’s senior management.
How to Apply
CLICK HERE to apply
online
Job
Vacancy: Customer Engagement Officer – Nairobi, Kenya
Watervale Investments is a young and
quickly-growing company serving Kenya’s furniture industry. Backed by European
and American investment, our mission is to make quality furniture more available
and affordable to millions of Kenyans. We offer an exciting, dynamic working
environment with opportunity for growth for our employees.
The Customer Engagement Officer role
will focus on developing and managing relationships with our customers. The officer
will be responsible for all aspects of our customer relationships – from
customer acquisition to marketing new product lines to account management.
This is an excellent opportunity for
an early-career professional with strong customer relations and analytical
skills to take up a business-to-business engagement role.
The Customer Engagement Officer will
be based from our office on Mombasa Road (near Cabanas), but will travel
regularly within and outside Nairobi. Regular visitation to customer shops will
be an important part of the role. Candidates should therefore be comfortable
with significant travel and field work.
This is a long-term, salaried
position with the added opportunity of earning commissions from sales. Our
company is growing quickly and there are ample opportunities for professional
development and career growth for exceptional candidates.
Responsibilities
Account Management
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
Network Within the Industry and
Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective
Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your supervisor
about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Qualifications,
Experience and Skills
·
A preference for 1-2 years’
experience in a role with sales or customer relations responsibilities
·
Furniture industry knowledge or
experience is a plus, but not a requirement
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyze customer statements and proactively
identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young,
quickly-growing organization and team
How to Apply
CLICK HERE to
apply online