Jobs and Vacancies in Resolution Ltd, Kenya

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions.

We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients.

We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.

In pursuit of our ambitious growth plan, we are looking to fill the below position in our General Insurance Business Division.

Branch Administrator – Kisii

Job Purpose: Reporting to the Branch Manager, The Sales Administrator’s overall purpose is to coordinate the overall functions of the Branch and act as a liaison between the Branch and other departments.

The jobholder is tasked with ensuring excellent customer experience at branch level through maintenance of an attractive office look, properly stocked with necessary sales and customer material, facilitation of technology adoption and utilization among other administrative tasks necessary to drive stakeholder satisfaction

Key Responsibility Areas:

Reporting

·         Preparation and analysis of relevant reports and manage records at the Branch level.

Office Admin Roles

·         Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

·         Manage banking, receipting and petty cash management.

Sales Admin Roles

·         Handle production of final bid documentation for the sales team.

·         Receive, log, Handle and resolve internal and external customer’s queries, complaints and other issues raised via face to face, telephone and email within the stipulated period.

·         Ensure RIL customer service standards are maintained at the Branch.

·         Receive, vet, register and onboard new Medical clients (retail and corporate) and ensure they receive the services they are entitled to.

·         Ensure all Medical application form requirements/details have been provided by the sales agent or contact persons within the specified period and meet company requirements.

·         Ensure accurate and timely setting up and management of Medical client’s details such as member terminations, cover benefit changes, contact persons and address changes.

·         Responsible for requisition, distribution and reconciliation of the sales merchandise for the Branch.

·         Undertake any other duties as may be assigned.

Required Qualifications, Knowledge, Skill and Ability

Knowledge & Experience Required

Essential

·         Diploma in a business related field.

·         At least 1-year relevant work experience.

·         Good working knowledge of MS Office especially in MS Excel

·         Good interpersonal and communication skills

Desirable

·         Good time management and organizational skills able to work with minimal supervision

Branch Administrator – Kitengela

Job Purpose: Reporting to the Branch Manager, The Sales Administrator’s overall purpose is to coordinate the overall functions of the Branch and act as a liaison between the Branch and other departments.

The jobholder is tasked with ensuring excellent customer experience at branch level through maintenance of an attractive office look, properly stocked with necessary sales and customer material, facilitation of technology adoption and utilization among other administrative tasks necessary to drive stakeholder satisfaction

Key Responsibility Areas:

Reporting

·         Preparation and analysis of relevant reports and manage records at the Branch level.

Office Admin Roles

·         Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

·         Manage banking, receipting and petty cash management.

Sales Admin Roles

·         Handle production of final bid documentation for the sales team.

·         Receive, log, Handle and resolve internal and external customer’s queries, complaints and other issues raised via face to face, telephone and email within the stipulated period.

·         Ensure RIL customer service standards are maintained at the Branch.

·         Receive, vet, register and onboard new Medical clients (retail and corporate) and ensure they receive the services they are entitled to.

·         Ensure all Medical application form requirements/details have been provided by the sales agent or contact persons within the specified period and meet company requirements.

·         Ensure accurate and timely setting up and management of Medical client’s details such as member terminations, cover benefit changes, contact persons and address changes.

·         Responsible for requisition, distribution and reconciliation of the sales merchandise for the Branch.

·         Undertake any other duties as may be assigned.

Required Qualifications, Knowledge, Skill and Ability

Knowledge & Experience Required

Essential

·         Diploma in a business related field.

·         At least 1-year relevant work experience.

·         Good working knowledge of MS Office especially in MS Excel

·         Good interpersonal and communication skills

Desirable

·         Good time management and organizational skills able to work with minimal supervision

Branch Administrator – Meru

Job Purpose: Reporting to the Branch Manager, The Sales Administrator’s overall purpose is to coordinate the overall functions of the Branch and act as a liaison between the Branch and other departments.

The jobholder is tasked with ensuring excellent customer experience at branch level through maintenance of an attractive office look, properly stocked with necessary sales and customer material, facilitation of technology adoption and utilization among other administrative tasks necessary to drive stakeholder satisfaction

Key Responsibility Areas:

Reporting

·         Preparation and analysis of relevant reports and manage records at the Branch level.

Office Admin Roles

·         Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

·         Manage banking, receipting and petty cash management.

Sales Admin Roles

·         Handle production of final bid documentation for the sales team.

·         Receive, log, Handle and resolve internal and external customer’s queries, complaints and other issues raised via face to face, telephone and email within the stipulated period.

·         Ensure RIL customer service standards are maintained at the Branch.

·         Receive, vet, register and onboard new Medical clients (retail and corporate) and ensure they receive the services they are entitled to.

·         Ensure all Medical application form requirements/details have been provided by the sales agent or contact persons within the specified period and meet company requirements.

·         Ensure accurate and timely setting up and management of Medical client’s details such as member terminations, cover benefit changes, contact persons and address changes.

·         Responsible for requisition, distribution and reconciliation of the sales merchandise for the Branch.

·         Undertake any other duties as may be assigned.

Required Qualifications, Knowledge, Skill and Ability

Knowledge & Experience Required

Essential

·         Diploma in a business related field.

·         At least 1-year relevant work experience.

·         Good working knowledge of MS Office especially in MS Excel

·         Good interpersonal and communication skills

Desirable

·         Good time management and organizational skills able to work with minimal supervision

Branch Administrator – Nakuru

Job Purpose: Reporting to the Branch Manager, The Sales Administrator’s overall purpose is to coordinate the overall functions of the Branch and act as a liaison between the Branch and other departments.

The jobholder is tasked with ensuring excellent customer experience at branch level through maintenance of an attractive office look, properly stocked with necessary sales and customer material, facilitation of technology adoption and utilization among other administrative tasks necessary to drive stakeholder satisfaction

Key Responsibility Areas:

Reporting

·         Preparation and analysis of relevant reports and manage records at the Branch level.

Office Admin Roles

·         Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

·         Manage banking, receipting and petty cash management.

Sales Admin Roles

·         Handle production of final bid documentation for the sales team.

·         Receive, log, Handle and resolve internal and external customer’s queries, complaints and other issues raised via face to face, telephone and email within the stipulated period.

·         Ensure RIL customer service standards are maintained at the Branch.

·         Receive, vet, register and onboard new Medical clients (retail and corporate) and ensure they receive the services they are entitled to.

·         Ensure all Medical application form requirements/details have been provided by the sales agent or contact persons within the specified period and meet company requirements.

·         Ensure accurate and timely setting up and management of Medical client’s details such as member terminations, cover benefit changes, contact persons and address changes.

·         Responsible for requisition, distribution and reconciliation of the sales merchandise for the Branch.

·         Undertake any other duties as may be assigned.

Required Qualifications, Knowledge, Skill and Ability

Knowledge & Experience Required

Essential

·         Diploma in a business related field.

·         At least 1-year relevant work experience.

·         Good working knowledge of MS Office especially in MS Excel

·         Good interpersonal and communication skills

Desirable

·         Good time management and organizational skills able to work with minimal supervision

Branch Administrator – Nyeri

Job Purpose: Reporting to the Branch Manager, The Sales Administrator’s overall purpose is to coordinate the overall functions of the Branch and act as a liaison between the Branch and other departments.

The jobholder is tasked with ensuring excellent customer experience at branch level through maintenance of an attractive office look, properly stocked with necessary sales and customer material, facilitation of technology adoption and utilization among other administrative tasks necessary to drive stakeholder satisfaction

Key Responsibility Areas:

Reporting

·         Preparation and analysis of relevant reports and manage records at the Branch level.

Office Admin Roles

·         Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

·         Manage banking, receipting and petty cash management.

Sales Admin Roles

·         Handle production of final bid documentation for the sales team.

·         Receive, log, Handle and resolve internal and external customer’s queries, complaints and other issues raised via face to face, telephone and email within the stipulated period.

·         Ensure RIL customer service standards are maintained at the Branch.

·         Receive, vet, register and onboard new Medical clients (retail and corporate) and ensure they receive the services they are entitled to.

·         Ensure all Medical application form requirements/details have been provided by the sales agent or contact persons within the specified period and meet company requirements.

·         Ensure accurate and timely setting up and management of Medical client’s details such as member terminations, cover benefit changes, contact persons and address changes.

·         Responsible for requisition, distribution and reconciliation of the sales merchandise for the Branch.

·         Undertake any other duties as may be assigned.

Required Qualifications, Knowledge, Skill and Ability

Knowledge & Experience Required

Essential

·         Diploma in a business related field.

·         At least 1-year relevant work experience.

·         Good working knowledge of MS Office especially in MS Excel

·         Good interpersonal and communication skills

Desirable

·         Good time management and organizational skills able to work with minimal supervision

Internal Valuer – General Insurance Business

(Contractual)

Reporting to the Senior Underwriter, the job holder will be responsible for risk management by ensuring that thorough inspection and valuation of vehicles is carried out accurately for the purpose of underwriting.

Key Responsibility Areas:

·         Conduct accurate and prompt motor valuations.

·         Carry out valuations for fleets and ensure completion as per SLA.

·         Prepare motor vehicle valuation reports within agreed SLA’s and submit them to underwriting for action.

·         Maintain a ‘soft’ database of motor vehicle valuations for quick access to underwriting department.

·         Update underwriting system register of all vehicles valued internally and externally by our external panel of valuers to facilitate service provider invoice payments.

·         Review motor vehicle valuation reports and mechanical evaluation reports that have been prepared by external valuers as and when required.

·         Deal with customer complaints relating to valuations promptly.

·         Advise underwriting department of new motor vehicle models and considerations for underwriting them.

·         Liaise with internal motor assessor and ensure release of updated list of rare models every quarter.

·         Identify likely fraudulent motor insurance placements.

·         Engage motor assessors whenever there are disputes between the valuations and pre-accident values.

·         Advise the Manager on any new trends in vehicle values.

·         Any other duties as may be assigned

Qualifications and Experience:

·         Diploma in Automotive Engineering from a reputable learning institution

·         Certificate of Insurance will be an added advantage

·         At least 3 years’ experience preferably in a reputable valuation firm

Essential Competencies

·         Gather comprehensive information to support decision making

·         Apply specialist and technical expertise on the role

·         Good report writing skills

·         Excellent communication skills

·         Excellent interpersonal / customer handling skills

·         Ability to build relationships with all stakeholders- customers, external valuers and internal customers (staff).

·         Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.

Vacancy Announcement: Relationship Manager – Bancassurance

Job Summary: Reporting to the Bancassurance Manager, the Relationship Managers’ overall purpose is to train, coordinate and manage all interactions between the company and Bancassurance Agencies / Brokerages / Intermediaries with the end goal of ensuring maximum output in revenue and positive brand recognition in line with company’s strategic goals.

Key Outputs

·         Manage, train and support the Banc assurance and other staff in Bancassurance Agencies / Brokerages in partnership with Resolution Insurance.

·         Liaise with other departments to ensure claim and underwriting requests are handled as per SLAs and TATs.

·         Monitor, report and assist on the Banc assurance Agencies / Brokerages / Intermediary portfolio growth and development while ensuring the revenue target is met.

·         Preparation of quotations, product material and sales information for the Bancassurance intermediaries.

·         Provide timely visibility and support on the business performance through reports, presentations, analytical data and overall performance based on set targets, objectives and budgets.

·         Be the first point of contact and liaison for all sales related issues and queries.

·         Coordinate the preparation of timely tender documentation requirements, allocations and other internal admin document / processes.

·         Generate timely and accurate sales reports for analysis and decision-making.

·         Supply market intelligence, identify and recommend ways for the company to keep abreast with current market requirements.

·         Respond and handle any queries or issues arising.

Qualifications & Experience

·         Degree in Business, Marketing, Insurance or a relevant field.

·         Good progress in AIIK, CII or CIM will be an added advantage.

·         At least 2-5 years’ relevant work experience in bancassurance, insurance or sales in a financial institution.

·         Excellent communication, interpersonal and PR skills.

Desirable

·         Working knowledge of MS Office.

·         Good time management, communication and organizational skills.

·         Proactive and able to work under minimal supervision

·         Knowledge of general insurance underwriting and claims.

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your CV and application letter to hr@resolution.co.ke

By COB, Wednesday 14th February 2018, only shortlisted candidates will be contacted.