Company: Cyber Trace Limited
Role: Technical Manager
Reports to: General Manager
Job Purpose: Provide leadership and manage
the operations of the technical department.
Responsibilities:
·
Providing leadership and supervising
the technical team and giving progress reports to senior managers and
customers.
·
Oversee preventive maintenance in all
technical operations in line with company’s quality standards in timely manner
·
Assessment and evaluation of
technical staff performance, advising of technicians on new skills, coaching of
present employees and training of new technicians.
·
Confirm maintenance and accuracy of
all records kept by the technical department, assist other departments with
customer queries and issues and advise clients on technical and related issues.
·
Prepare and inform senior management
of technical specifications, reports, cost estimates and other relevant
requirements, and prepare and update procedures and methods.
·
Oversight of the technicians handling
of client queries and resolution of outstanding client issues.
·
Review client feedback forms daily,
check for acceptable conduct from technicians and action measures to address
the failure to observe acceptable standards of performance by technicians.
·
Responsible for coordinating and
supervising all fuel tank calibrations and recording tank calibration readings
in monitoring system.
·
Ensure strict monthly job rotation of
technicians visiting clients, and ensure no technician visits customers outside
the schedule unless expressly requested by the client.
·
Troubleshooting of problem/failed
tracking devices and provide the clients, customer care and control center
teams with status reports of the same promptly.
·
Inform all parties of all scheduled
work and requirements for the same work, oversee implementation of scheduled
work and inform all parties of the status of the work on a daily basis.
·
Review technical SOP continuously to
reflect operational changes and recommend implementation, ensure all
technicians have valid driving licenses, and proper filing of all records.
·
Liaising with suppliers on tracking
unit installation requirements and training and timely submission of monthly
reports.
·
Check up on all accessories to ensure
that they are effectively and efficiently working
·
Planning and carrying out post
installation inspections.
Requirements:
·
Diploma or Bachelor’s Degree in
Mechanical / Automotive Engineering
·
At least 3 years working experience.
Attributes:
·
Ability to work as a team
·
Keen to details.
·
Time management skills.
·
Good analytical skills.
Email: hr@cybertrace.co.ke
Deadline: 2nd January 2018.
Availability: 1 week.
Starting Date: 15th January 2018.
