Job Title: Customer
Service Executive – Kisumu
Industry: Manufacturing
Location: Kisumu
Salary: 60K – 70K gross
Our client is a well established
concrete manufacturing company located in Kisumu.
They seek to hire an energetic and
dedicated customer service executive who will be tasked with attending to their
clients and ensure customer satisfaction through excellent service.
Customer Service Executive Job Duties
and Responsibilities:
·
Act as the first point of contact to
clients, suppliers, subcontractors, government and any other third parties
·
Registering customer complaints, and
liaising with the right person in the organisation to address and resolve the
complaints.
·
Assist in organising customer events,
sending invites, distribution of gifts.
·
Communicating with customers via
emails and other social media platforms on new products and services.
·
Updating the company products and
information on their social media pages
·
Make customer follow ups and
providing feedback to the management
·
Liaising with the production department
on customers’ orders
·
Conducting customer surveys and
administering after sales services to the customer
·
Formulating and reviewing documents
such as proposals, letters, and quotations for customers.
·
Coming up and maintaining an
efficient filling system
·
Generating periodic progress reports
·
Offer support to the sales and
projects department so as to achieve set targets
Qualifications for the Customer
Service Executive Job:
·
Degree/Diploma in Customer Service,
Business Administration or related field
·
At least 3-4 years of experience in a
similar role
·
Must have prior experience working in
a busy manufacturing company
·
Must have excellent IT Skills
·
Excellent communications skills both
verbal & written.
·
Must be versatile, energetic and
proactive
If you are up to the challenge,
possess the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Customer Service Executive –
Kisumu) to vacancies@corporatestaffing.co.ke before 17th January, 2018
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing
Only candidates short-listed for
interview will be contacted.