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Customer Care Assistant Jobs in Kenya

Customer Care Assistant
Job Summary
Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:


·         Diploma or Degree in Public Relations or related field
·         Minimum two years’ work experience in Customer Service
·         Experience in the Sacco industry is an added advantage
·         Strong computer skills especially MS Office
·         Excellent communication skills written and oral both in English and Swahili.


·         Ownership of customer inquiries and complaints up and up to successful resolution
·         Ensuring all relevant communications, records and data are updated and properly stored.
·         Handling escalations and difficult calls where more expertise is required.
·         Preparing customer service performance reports by collecting, analysing, and summarizing data and trends

·         Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
·         Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
·         Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
·         Developing and implementing customer retention plan in conjunction with the sales and marketing teams
·         Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
·         Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
·         Collect and collate customer feedback and developing actionable changes/improvements to senior management
How to Apply
All interested candidates are requested to read the attached job description and send their application to by Thursday 25th January 2018.
Please mark the job title as your subject on the application letter and attach testimonials and a detailed CV indicating your current and expected pay. Male candidates are highly encouraged to apply.

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