Nyati Savings and Credit Co-operative
Society Limited (Nyati Sacco)
Job Title: Procurement
and Administration Officer
Job Summary: Responsible for all procurement and administrative
functions in the Sacco.
Qualifications
·
A Bachelor’s Degree or Diploma in
Procurement / Purchasing and supplies
·
3 to 4 years of progressively
responsible experience in procurement.
·
Possession CPA will be an added
advantage.
·
Good working knowledge of MS Office
application (Word, Excel), email and able to easily navigate the Internet.
Competencies
·
Able to uphold and respect
procurement ethics and to conduct activities with integrity.
·
A team player who demonstrates
patience, flexibility and honesty.
·
Be willing and able to meet tight
deadlines and work long hours when required.
·
A self-starter, who is able to plan
and manage his/her own work, takes initiative and strives to meet deadlines.
·
Be able to work in a multicultural
environment.
Job Responsibilities
·
Preparation of Request for Quotation,
Initiations to Bid, Requests for Proposal and co-ordination of their timely
dispatch by fax and messenger;
·
Maintaining current up to date
Procurement documents and Manuals.
·
Routing copying and circulation of
quotes, bids and proposal for evaluation;
·
Researching pricing obtaining quotes
locally on low value items;
·
Assist with the coordination with the
selected bidder to ensure completion of administrative processes.
·
Assist with managing the
administrative process throughout the duration of the preparation of the all
documentation until the award of the contract
·
Preparation of management information
and statistical report;
·
Receive the approved requisitions by
the procurement committee and process the appropriate documents procedures for
local purchases/Services/Contracts;
·
Check and classify the precedence of
the requisition and process as priority setting of the material needed.
·
Process and appropriate document and
forms for issuing the petty cash from the cashier;
·
Coordinate with requestors and make
sure the right materials needed. Find out the sample of material to be
purchased if necessary;
·
Provide purchased materials to the
responsible receiving office and do all actions for completing the process.
·
Maintain appropriated records to
ensure that procurement process, decision, and contractual agreement are
accurately documented for accountability and audit purpose.
·
Assist in the administrative process
in the office
·
Perform any other duties as may be
assigned.
Job
Vacancy: Office Messenger & Rider
Job Summary: Reporting to the Operations Manager, the incumbent will be
responsible for making deliveries and assisting in the Sacco office whenever
they are called upon. The position is on a 6 months renewable contract.
Requirements
·
Must have valid Driving License and
Good Conduct.
·
Possession of a KCSE certificate
·
Experience of working for
corporate/company as a rider.
·
Experience riding in Nairobi.
·
Good geographical knowledge of
Nairobi and its environs.
·
Good integrity and clients handling
skills.
·
Must be able to perform any other
duty than may be assigned from time to time.
·
Dedicated and meticulous – high level
of accuracy and attention to detail
Responsibilities
·
Highly skilled in picking up and
delivering items to their ultimate destinations
·
Track record of verifying delivery
information, for instance names, addresses, and contact numbers
·
Competent at planning and following
the most resourceful routes for delivery
·
Proven record of collecting essential
payments and signatures from customers
·
Ability to record package delivery
information, for example time of delivery and recipient’s name
·
Profound ability to communicate
verbally with customers in a professional manner
·
Able to complete paperwork accurately
and completely
Job
Title: Customer Care Assistant
Job Summary: Ownership of customer inquiries and complaints up and up
to successful resolution Qualification Level:
Qualifications
·
Diploma or Degree in Public Relations
or related field
·
Minimum two years’ work experience in
Customer Service
·
Experience in the Sacco industry is
an added advantage
·
Strong computer skills especially MS
Office
·
Excellent communication skills
written and oral both in English and Swahili.
Duties and
Responsibilities
·
Ownership of customer inquiries and
complaints up and up to successful resolution
·
Ensuring all relevant communications,
records and data are updated and properly stored.
·
Handling escalations and difficult
calls where more expertise is required.
·
Preparing customer service
performance reports by collecting, analysing, and summarizing data and trends
·
Maintaining professional and
technical knowledge by tracking emerging trends in the Sacco industry and
customer service to continue to offer first time value to customers
·
Regular customer service process
review to ensure gaps and risks are managed and procedures followed, and
improvements are effected.
·
Identifying customer touch points and
developing and implementing innovative and scalable means to serve customers
throughout the customer lifecycle in conjunction with sales and marketing team
·
Developing and implementing customer
retention plan in conjunction with the sales and marketing teams
·
Developing and implementing a
customer referral and cross selling plan in conjunction with the sales and
marketing teams
·
Facilitates cross-functional working
to provide effective solutions to customer. Supports the Sacco in being focused
on the customer journey and not internal functions leading to faster resolution
·
Collect and collate customer feedback
and developing actionable changes/improvements to senior management
How to Apply
All interested candidates are
requested to read the attached job description and send their application to
jobs@nyatisacco.com by Thursday 25th January 2018.
Please mark the job title as your
subject on the application letter and attach testimonials and a detailed CV
indicating your current and expected pay.
Male candidates are highly encouraged
to apply.