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Banking Jobs in Kenya - Nyati SACCO

Nyati Savings and Credit Co-operative Society Limited (Nyati Sacco)
Job Title: Procurement and Administration Officer
Job Summary: Responsible for all procurement and administrative functions in the Sacco.

·         A Bachelor’s Degree or Diploma in Procurement / Purchasing and supplies
·         3 to 4 years of progressively responsible experience in procurement.
·         Possession CPA will be an added advantage.
·         Good working knowledge of MS Office application (Word, Excel), email and able to easily navigate the Internet.
·         Able to uphold and respect procurement ethics and to conduct activities with integrity.
·         A team player who demonstrates patience, flexibility and honesty.
·         Be willing and able to meet tight deadlines and work long hours when required.
·         A self-starter, who is able to plan and manage his/her own work, takes initiative and strives to meet deadlines.
·         Be able to work in a multicultural environment.
Job Responsibilities
·         Preparation of Request for Quotation, Initiations to Bid, Requests for Proposal and co-ordination of their timely dispatch by fax and messenger;
·         Maintaining current up to date Procurement documents and Manuals.
·         Routing copying and circulation of quotes, bids and proposal for evaluation;
·         Researching pricing obtaining quotes locally on low value items;
·         Assist with the coordination with the selected bidder to ensure completion of administrative processes.
·         Assist with managing the administrative process throughout the duration of the preparation of the all documentation until the award of the contract
·         Preparation of management information and statistical report;
·         Receive the approved requisitions by the procurement committee and process the appropriate documents procedures for local purchases/Services/Contracts;
·         Check and classify the precedence of the requisition and process as priority setting of the material needed.
·         Process and appropriate document and forms for issuing the petty cash from the cashier;
·         Coordinate with requestors and make sure the right materials needed. Find out the sample of material to be purchased if necessary;
·         Provide purchased materials to the responsible receiving office and do all actions for completing the process.
·         Maintain appropriated records to ensure that procurement process, decision, and contractual agreement are accurately documented for accountability and audit purpose.
·         Assist in the administrative process in the office
·         Perform any other duties as may be assigned.

Job Vacancy: Office Messenger & Rider
Job Summary: Reporting to the Operations Manager, the incumbent will be responsible for making deliveries and assisting in the Sacco office whenever they are called upon. The position is on a 6 months renewable contract.
·         Must have valid Driving License and Good Conduct.
·         Possession of a KCSE certificate
·         Experience of working for corporate/company as a rider.
·         Experience riding in Nairobi.
·         Good geographical knowledge of Nairobi and its environs.

·         Good integrity and clients handling skills.
·         Must be able to perform any other duty than may be assigned from time to time.
·         Dedicated and meticulous – high level of accuracy and attention to detail
·         Highly skilled in picking up and delivering items to their ultimate destinations
·         Track record of verifying delivery information, for instance names, addresses, and contact numbers
·         Competent at planning and following the most resourceful routes for delivery
·         Proven record of collecting essential payments and signatures from customers
·         Ability to record package delivery information, for example time of delivery and recipient’s name
·         Profound ability to communicate verbally with customers in a professional manner
·         Able to complete paperwork accurately and completely

Job Title: Customer Care Assistant
Job Summary: Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:
·         Diploma or Degree in Public Relations or related field
·         Minimum two years’ work experience in Customer Service
·         Experience in the Sacco industry is an added advantage
·         Strong computer skills especially MS Office
·         Excellent communication skills written and oral both in English and Swahili.
Duties and Responsibilities
·         Ownership of customer inquiries and complaints up and up to successful resolution
·         Ensuring all relevant communications, records and data are updated and properly stored.
·         Handling escalations and difficult calls where more expertise is required.
·         Preparing customer service performance reports by collecting, analysing, and summarizing data and trends
·         Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
·         Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
·         Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
·         Developing and implementing customer retention plan in conjunction with the sales and marketing teams
·         Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
·         Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
·         Collect and collate customer feedback and developing actionable changes/improvements to senior management
How to Apply
All interested candidates are requested to read the attached job description and send their application to by Thursday 25th January 2018.
Please mark the job title as your subject on the application letter and attach testimonials and a detailed CV indicating your current and expected pay.
Male candidates are highly encouraged to apply.

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