UN World Food Programme – Somalia
Job Advertisement
Vacancy Announcement No. VA-045/2017
Post Title: IT
Business Support Assistant
Contract type: Fixed Term
Post Grade: G4
Duration: 1 year (initial)
Date of issue: 07th December
2017
Closing Date: 20th December
2017
Organizational Background: The United Nations
World Food Programme is the world's largest humanitarian agency fighting hunger
worldwide. The mission of WFP is to help the world achieve Zero Hunger in our
lifetimes.
Every day, WFP works worldwide to ensure
that no child goes to bed hungry and that the poorest and most vulnerable,
particularly women and children, can access the nutritious food they need.
The World Food Programme Somalia activities
include food assistance for relief, emergency school feeding, humanitarian air
and logistics services, food coordination and emergency rehabilitation projects
and Cash Based Transfers.
This position is open to qualified Kenyan
candidates only. Female candidates in particular, are encouraged to apply.
Duties and Responsibilities:
Under the direct supervision of Head of
Information Technology, the incumbent undertakes the following
responsibilities.
·
Provide
administrative support to IT staff at the Country Office and Area Offices;
respond to standard queries and provide timely and accurate guidance.
·
Prepare
and process confidential information; and assist in the development of office
administrative systems and procedures; organize Unit meetings and events; draft
minutes and reports and circulate or distribute accordingly.
·
Collate
information for inclusion in reports, documents and correspondences to support
the effective work of colleagues.
·
Maintain
calendars and schedules including date tracker for IT-related contracts; monitor
changes and communicate relevant information to appropriate staff inside and
outside the immediate work unit.
·
Receive,
file, and track invoices; record Service Entry Sheet in the corporate ERP
(WINGS) and prepare payment request forms for Head of Unit’s certification;
forward invoices to Finance and follow up on payments.
·
Liaise
with Administration Unit and WFP travel agent to facilitate travel arrangements
for the IT Unit staff; request travel advance (Daily Subsistence Allowance
[DSA]) and prepare other required travel documentation.
·
Liaise
and follow-up with United Nations Humanitarian Air Services (UNHAS) to
facilitate staff and cargo flight bookings.
·
Prepare
and track purchase requisitions (PRs) and enter Goods Received Note (GRN) upon
receipt of equipment.
·
Assist
with asset management of ICT equipment received from suppliers, issued to staff
or dispatched to various duty stations and confirm the serial numbers to the
inventory focal person to update the asset management system accordingly.
·
Perform
other duties as assigned by supervisor or Management.
Minimum Qualifications:
Education: Completion of
secondary school education. A post-secondary certificate in the related
functional area is desirable.
Experience: Three or more
years of progressively responsible work experience in the relative business
stream with experience in general administrative work.
Language: Fluency in both oral and
written communication in English is a requirement.
Knowledge:
·
Proficient
use of office equipment and computer software packages, such as Microsoft
Word.
·
Knowledge
of work routines and methods in order to complete processes under minimal
supervision.
·
Uses
tact and courtesy to give and receive information to a wide range of
individuals.
·
Ability
to identify data discrepancies and rectify problems requiring attention.
How to Apply
Interested and qualified candidates are
requested to CLICK HERE to
submit online applications through our E-Recruitment portal
Post
Title: IT Operations Assistant (System / LAN /
Internet Administrator)
Contract
type: Service Contract
Post
Grade: SC5
Duty
Station: Nairobi
Date
of issue: 07th December 2017
Closing
Date: 20th December 2017
Organizational
Background: The United Nations World Food
Programme is the world's largest humanitarian agency fighting hunger worldwide.
The mission of WFP is to help the world achieve Zero Hunger in our
lifetimes.
Every
day, WFP works worldwide to ensure that no child goes to bed hungry and that
the poorest and most vulnerable, particularly women and children, can access
the nutritious food they need.
The World Food Programme Somalia activities include food assistance for relief, emergency school feeding, humanitarian air and logistics services, food coordination and emergency rehabilitation projects and Cash Based Transfers.
This position is open to qualified Kenyan candidates only. Female candidates in particular, are encouraged to apply.
Duties
and Responsibilities:
Under
the direct supervision of Head of Information Technology, the incumbent
undertakes the following responsibilities:
·
Carry out system maintenance tasks,
such as performing monitoring tasks, running system diagnostics, and system
optimization, to ensure they are running effectively and enable easy and
efficient use.
·
Maintain technology, including
standard repairs, configuration, and storage, in accordance with data security
and access controls to ensure IT equipment required for WFP staff is available.
·
Prepare files and systems for
inventory and archives, such as website content and directories, to ensure
information is accurate and up-to-date.
·
Allocate tasks to other colleagues,
ensuring that tasks are delivered to agreed standards and deadlines, to support
the effective delivery of services.
·
Respond to a variety of queries about
technology and systems in order to assist WFP staff to deliver their services.
·
With support of senior colleagues,
provide standard training to end users of technology and systems to ensure
staff use standard technology and systems effectively.
·
Perform routine deployments of server
hardware and software, including testing and the identification of problems, to
contribute to the effective functioning of technology.
·
Responsible for maintaining
information records such as updating web pages and statistical databases to
ensure the information is current and well organized.
·
Install, operate and maintain
telecommunications systems and equipment, to ensure optimal services in
compliance with standard operations procedures.
·
Support the development of standard
material such as training documentation and web content on behalf of senior
officers, to ensure staff have access to required information about IT services
and products.
·
Suggest improvements to methods and
processes in order to support the continuous improvement of IT services.
·
Perform other duties as assigned by
supervisor.
Minimum
Qualifications:
Education:
·
Completion of secondary school
education. A post-secondary certificate in the related functional area is
desirable.
·
ITIL Foundation Certification would
be an asset.
Experience:
·
Four years of progressively
responsible work experience in IT, telecommunications and information
management such as WAN/LAN networking, operating systems administration and web
design.
·
Experience in client support such as
Help Desk or user support unit and telephone maintenance service would be an
added advantage.
·
Experience with the application of
client services standards to resolve or escalate clients’ service problems.
Language: Fluency in both oral and written communication in
English is a requirement.
Knowledge:
·
Proven knowledge and ability to
effectively use basic software packages and commonly used office equipment.
·
General knowledge of UN system
policies, rules, regulations and procedures governing ICT services.
·
Knowledge of IT service desk tools
and operational procedures is advantageous.
How
to Apply
Interested
and qualified candidates are requested to CLICK HERE to submit
online applications through our E-Recruitment portal
Applications that do not meet the above requirements will be disregarded.
Applications that do not meet the above requirements will be disregarded.
