Jobs and Vacancies in Wananchi Group, Kenya

Wananchi Group (K) Ltd

Job Title: Sales Agent
 

Department: Sales and Marketing

Location: Mombasa
 

Employment Status / Type: Contract
 

Position Reporting to: Sales Team Leader
 

Manages Others: No
 

Job Purpose / Summary: The sales representative will work cooperatively with outside sales, other members of the distribution team, as well as the entire organization to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
 

Key Roles:

·                     listening to customer requirements and presenting Products appropriately to make a sale;

·                     maintaining and developing relationships with existing customers in person and via telephone calls and emails;

·                     cold calling to arrange meetings with potential customers to prospect for new business;

·                     responding to incoming email and phone enquiries;

·                     acting as a contact between Wananchi Group and its existing and potential markets;

·                     negotiating the terms of an agreement and closing sales;

·                     gathering market, Territory and prospective triple play customer information;

·                     Representing Wananchi Group at trade exhibitions and events under the guidance of HOD and or Team Leader..

·                     negotiating on price, costs, delivery and specifications with buyers and managers;

·                     challenging any objections with a view to getting the customer to buy;

·                     advising on forthcoming Zuku product developments and discussing special promotions;

·                     recording sales and order information and sending copies to the sales Leader , or entering into a computer system;

·                     reviewing your own sales performance, aiming to meet or exceed targets;

·                     gaining a clear understanding of customers' businesses and requirements;

·                     making accurate, rapid cost calculations and providing customers with quotations;

·                     feeding future buying trends back to the company for decision making purposes;

·                     Attending team meeting and sharing best practice with colleagues.

Skill & Experience Required

·                     Higher Diploma or Bachelor Degree in Sales & Marketing

·                     Computer Literate

·                     1 year plus in sales or customer service

Job Title: Telesales Retention Agent
 

Department: Commercial Cable

Location: Nairobi, Kenya
 

Employment Status / Type: Full Time
 

Position Reporting to: Team Leader

Job Purpose / Summary: The main responsibility of a retention agent is to win back and retain customers already acquired by the company who have been inactive for more than 90 days, as well as work cooperatively with the entire organization to retain existing customers, meet or exceed monthly sales targets whilst increasing customer satisfaction.

Key Roles:

·                     Make outbound calls to inactive customers over 90 days, whilst listening to customer requirements and presenting products appropriately to make a sale, whilst informing the customer on current product features, service promotions, billing, charges, and product value.

·                     Identify and resolve customer issues through creative sales techniques for customers by asking the right questions, whilst maintaining and developing relationships with existing customers via telephone calls, SMS broadcast and emails.

·                     Challenging any objections with a view to getting the customer to buy

·                     Respond to incoming telephone inquiries

·                     Review their own churn performance; aiming to meet or exceed targets

·                     Feeding future buying trends back to the company for decision making purposes via daily feedback reports

·                     Ensure that completed disconnections, transfers and seasonal downscale requests are updated to customer accounts by escalations done in timely manner

·                     Gain a clear understanding of customers' requirements; and

·                     Attend team meetings and sharing best practice with colleagues

Academic Qualifications:

·                     Minimum of Diploma certification

Experience:

·                     Entry level position

Skills and Competencies:

·                     Familiarity with the industry dynamics in the country

·                     Analytical and organization skills

·                     Strong Communication skills

How to Apply

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact torecruit@ke.wananchi.com with a subject line Telesales Retention Agent on or before 12th December 2017

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.