Job Title: Salon
Front-Desk Coordinator
Location: Nairobi
Salary: 15K
Job Description: We are looking for
a friendly, organized person who will be the face and voice of the salon.
We are looking for a well-spoken, well-written & well-groomed individual
with a good work ethic that can function well with both our clients, staff
& service providers.
Duties
·
Greet
clients professionally and courteously & checking-in guests in/out.
·
Cash
handling: Payments, banking, petty cash expense and overall accountability.
·
Post/Record
every sale in the system and manual ledger.
·
Answering
the mobile phone: calls/ sms & Whatsapp and consequently schedule
appointments as per client request
·
Ensure
new client booking are assigned to the hair and beauty stylists fairly.
·
Ensure
bookings by clients do not overlap in staff schedule.
·
Engage
with customers actively seeking feedback about their service experience.
·
Social
Media Engagement: Respond to queries on any social media platforms (Salon
Facebook page.
·
Assess
client needs and recommend services that they are not aware we offer.
·
Be
knowledgeable of all salon services and pricing that we offer.
·
Ordering
& monitoring Salon supplies: Nail & Barbering supplies.
·
Monitor
& check inventory on products in the retail shelf.
·
Actively
merchandise retail products and recommend to customers at the end of their
service.
·
Learn
the various retail products and make recommendations to clients.
·
Ensure
the physical inventory of products in the retail shelf, record stock take
figures.
·
Awareness
of the trends in the hair and nail industry.
·
Schedule
weekly staff meeting to keep abreast with issues at hand.
·
Solve
problems, seek solutions.
·
Keep
updated records of every incident within the salon.
·
Ensure
clients are offered a drink, or magazine of choice at an appropriatetime.
·
Actively
take attractive pictures at the end of services using salon phone for marketing
purposes.these will be posted online to attract fan-base.
·
Adapt
to business operations and salon industry behaviour.
·
Order
supplies on time, ensure suppliers deliver correct orders.
·
Willing
to learn fast without coercion. Self-driven personality.
·
Ensure
salon hygiene standards are maintained.
·
Manage
staff attendance by synching days off / unplanned absence.
Qualifications & Skills:
·
Sales
& Marketing qualification.
·
Previous
experience in sales, customer care and administration.
·
Experience
in salon/spa environment a plus.
·
Exhibit
a "Can-Do" positive attitude
·
Microsoft
Word and Excel computer skills
·
Basic
Computer troubleshooting skills: eg running antivirus
·
Facebook
posting skills.
·
Professional
phone presence and dress code
·
Punctuality
is mandatory.
If qualified kindly send your CV to recruitment@jantakenya.comclearly
indicating “saloon coordinator “on the subject line by 4th Dec 2017.
