Job Vacancies: Debt Collectors
10 Positions
Swipe recoveries is a leading debt
collection and investigation company in Kenya.
We are seeking highly motivated and
energetic individuals who will be responsible for the management of the
designated portfolio of bad debts outsourced to us by our clients with the
objective of putting in place strategies to recover the full amounts.
·
Monitor
all accounts allocated on a daily basis and take appropriate actions all geared
to securing full recovery through application of sound credit judgment within
pre-determined guidelines.
·
Undertake
all forms of communication with the debtors which include but not limited to
1.
Calling
debtors
2.
Sending
SMS
3.
Sending
demand letters
4.
Arranging
for field visits
5.
Scheduling
meetings with debtors to visit office
·
Analyze
files allocated to you and make appropriate decision on the appropriate
measures to be taken
·
Recommend
accounts within own portfolio for skip tracing, repossession, investigation,
closure and any other further remedies to your line manager.
·
Prepare
daily, weekly, and monthly reports, and any other form of reports as may be
required by the management from time to time.
·
Work
together with the designated officer from the Client to obtain updates on
payments, and ensure any disputes are resolved within 72 hours, through your
team leaders/manager
·
Support
the business objectives through demonstrating satisfactory levels of
performance as per set targets, and through cost cutting initiatives
·
Ensure
proper documentation of any issues/actions relating to files within own
portfolio
·
Perform
any other duties that may be allocated by the management from time to time
Skills / Competencies
·
Inter-personal
skills
·
Negotiation
skills
·
Debt
recovery techniques
·
Analytical
skills
·
Communication
and presentation skills
·
Organization
and time management skills
·
Listening
skills
·
Proficiency
in MS applications especially Excel
Knowledge and Experience
·
High
degree of personal skills when dealing with a range of people and situations
·
Excellent
computer skills and ability to learn new software/applications quickly
·
Good
knowledge of general canons of good lending and credit risk assessment
Qualifications
·
College
education, a university degree an added advantage
·
Prior
experience dealing with customers/debtors
·
Prior
experience in a lending environment
·
Exceptional
aspects of demands of the role
·
The
nature of the job requires decisive individuals with ability to deliver
unpleasant messages to the
·
debtors
and assertive enough to get the debtors pay off the entire debt
Behaviors / Values
Your conduct must be guided by the
following core values;
·
Integrity
·
Courtesy
·
Confidentiality
·
Responsiveness
·
Innovativeness
and creativity
·
One
Team
·
Respect
If you meet the above qualifications send
your application quoting the job title (Debt Collector)
toinfo@swiperecoveries.com not later than 31st December 2017.
The Operations Director,
Swipe Recoveries Experts Limited,
P.O. Box 69786 – 00400,
Nairobi, Kenya.
NB: We do not charge any fee for receiving or reviewing your CV.