Safepak Limited
Job Title: Customer
Service Representative
Reporting To: Sales &
Admin Manager
Responsibilities
Responsibilities
·
Managing
incoming calls and customer service inquiries
·
Identifying
and assessing customers’ needs to achieve satisfaction.
·
Writing
down customer orders and issue the orders to dispatch
·
Ensuring
that Payments for cash sales are done before receipts for any order are
generated.
·
Coordinate
on delivery of customer’s order to ensure all the deliveries have been done on
time.
·
Give
instructions in the evening to ensure that all trucks have been loaded in the
evening for the morning deliveries.
·
Build
sustainable relationships and trust with customer accounts through open and
interactive communication.
·
Provide
accurate, valid and complete information by using the right methods/tools
·
Meet
personal/customer service team sales targets and call handling quotas
·
Handle
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution, keep records of customer
interactions, process customer accounts and file documents.
·
Follow
communication procedures, guidelines and policies
·
Recommends
potential products to management by collecting customer information and
analyzing customer needs. Prepares product reports by collecting and analyzing
customer information. Contributes to team effort by accomplishing related
results as needed.
·
Take
the extra mile to engage customers.
Skills and Competencies
·
Diploma/
Degree in any business course
·
1-2
years of Experience in a dynamic environment
·
Must
be mature, result Oriented, keen to details and be able to commit themselves
fully to the duties assigned.
·
Should
posse’s excellent communication, organization and interpersonal skills.
·
Must
be 27 years and above.
Salary 25,000/=
Ladies only.
Email your CV and application to hr@ke.safepakgroup.com
Email your CV and application to hr@ke.safepakgroup.com