Reporting
to: Assisted Network Program Manager with dotted line to LG Tech Team
Direct
Reports: None
Location:
Field Based
The Opportunity
Living
Goods Kenya is co-designing with county governments, how to assist their
networks of Community Health Volunteers and to provide technical assistance in
implementing community health.
County
Governments recognize a need to implement innovative approaches to achieve
significant results in key areas within the reproductive, maternal, neonatal
and child health (RMNCH) space.
The
goal of Living Goods support is to build capacity in order that high impact
community health is managed by government and to fully owned by the Country
Health Management Teams to ensure sustainability in the long term.
To
support our ambitious goals in Kenya, we seek experienced, innovative and
passionate individuals, with a strong-track record of delivering results, to
join our Assisted Networks team as Technical Android Field Support Officers.
The
Technical Field Support Officers will provide direct support on technology
issues (Android phones/tablets and applications) to Community Health Volunteers
(CHVs) and Community Health Extension Workers (CHEW) supervisors. The long term
vision is to transition to government doing this role
Responsibilities
·
Ensure that CHVs and CHEWs are
supplied with appropriate technologies and equipment with the software
application, analytics software and where appropriate data bundles
·
Support the training of CHVs and
CHEWs in the use of the software applications and supervisory tools, including
dashboards
·
Support CHEWs and other county health
teams on field visits
·
Provide CHEWs and CHVs with support
on any technical issues with the phones and tablets
·
Ensure CHVs are able to send key
health messages through SMS to registered clients
·
Support county health teams to access
performance dashboards
·
Provide support for mobile devices
and applications to LG Staff and CHVs within the assigned region.
·
Resolve technology (hardware &
software) failures/faults within agreed time limits
·
Implement mobile application upgrades
as required
·
Support rollout of new applications
as relevant
·
Keep a detailed record of assigned
county systems and mobile devices/application issues for purposes of reference
and implementing improvements
·
Support management of all technology
assets in the field as required
·
Provide regular verbal and written
reports as required
·
Perform other professional duties as
identified within the context of the role as directed by the organization.
Qualifications
·
Diploma in IT or Computer Science
required.
·
Experience troubleshooting system and
network problems and diagnosing and solving hardware or software faults;
·
Training experience
·
Experience operating and
troubleshooting Android smartphones a must.
·
Willingness to travel in the field.
·
Strong customer focus
·
Ability to manage and prioritize many
open cases at one time
·
Excellent listening and questioning
skills, combined with the ability to interact confidently with clients to
establish what the problem is and explain the solution;
·
Ability to prioritize your workload
·
Excellent verbal communications
skills in both English and Kiswahili.
·
Ability to work in a team and
independently.
How to Apply
Click
here to apply for the position of Technical Android Field Support Officers.
Compensation
A
competitive salary and benefits package commensurate with experience including
health insurance and bonus opportunity. The opportunity to be your best
while making lives better for those in need.