Chief Steward
InterContinental Hotels are
synonymous with excellence in customer service. At the InterContinental
Nairobi, we commit ourselves in creating unforgettable experiences for our
guests, providing personalized service, anticipating and fulfilling our
customers’ needs.
Responsibilities
·
Manages all functions of the
Stewarding operation to achieve the optimum departmental costs
·
Manages all functions of the
Stewarding operation to achieve the optimum quality level of sanitation
·
Controls and analyzes, on an on-going
basis, the level of the following:
·
Costs
·
Breakage
·
Quality of support provided to other
sections
·
Condition and cleanliness of
facilities and equipment
·
Guest satisfaction
·
Establishes and maintains effective
employee and inter-departmental working relationships
·
Assists the Director of Food and
Beverage and the Executive Chef in developing training plans, develops training
material in accordance with ICHG guidelines and implements training plans for
the Stewarding employees and other Food and Beverage employees.
·
Conducts daily briefings and other
meetings as needed to obtain optimal results
·
Assists the Director of Food and
Beverage and the Executive Chef in settings Stewarding goals and developing
strategies, procedures and policies
·
Determines the minimum and maximum
stocks and controls the par-stocks of all material and equipment
·
Liaise with the Purchasing Manager
and suppliers for any purchase needed for the stewarding operation
·
Recruits in line with company
guidelines
·
Assists in maintaining a
comprehensive, current and guest focused set of departmental standards and
procedures and oversees their implementation
Qualifications
·
Bachelor’s degree in Hotel Management
or a relevant degree.
·
Leadership experience in a Stewarding
department required
·
Strong interpersonal and problem
solving abilities
·
Computer literate in Microsoft Window
applications required
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively as part of
a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
·
In return we will offer competitive
pay and benefits, and a chance to work with a great team of talented people.
·
Most importantly, we’ll give you Room
to be yourself.
How to Apply
Qualified candidates to apply here by 13th November 2017.
Mini bar Attendant
InterContinental Hotels are
synonymous with excellence in customer service. At the InterContinental
Nairobi, we commit ourselves in creating unforgettable experiences for our
guests, providing personalized service, anticipating and fulfilling our
customers’ needs.
InterContinental Nairobi has, for
years been an oasis for business travelers’ as well as those who want to
experience the wonders of Africa.
Responsibilities
·
Control all mini bar stocks and keep
necessary stocks available stored in an appropriate way.
·
Ensure that all mini bar service
preparations are made and ready for service in accordance with hotel standards.
·
Inspect mini bars in guest rooms
daily for sanitation and malfunction of the mini bar fridge/ equipment.
·
Ensure mini bar procedures on
cleaning are followed while maintaining the mini bars in a neat and orderly
condition.
·
Plan the day-to-day routine works
efficiently to ensure maximum service delivery in accordance to the hotel
standard.
·
Be responsible for clearing and
arranging the mini bar store.
·
Ensure that all billings are correct.
·
Ensure that effective communication
is carried out with all employees, while keeping an effective communication
with your supervisor.
Qualifications
·
Diploma or certification in
Hospitality management or its equivalent with formal bartending training.
·
Extensive knowledge of liquor brands,
beer, wine, champagne, non-alcoholic beverages, designated glassware,
preparation methods and garnishments.
·
Alcohol awareness and knowledge of
responsible service
·
Minimum of 2 year experience in the
same position from a reputable restaurant and or 4 or 5 star hotel property.
·
Strong communication skills in
English (verbal, listening, writing)
·
You must be proactive, adaptable team
player who enjoys taking initiative to drive for results.
·
Good understanding of the Hotel
Industry standards, policies and procedures
·
Eager to learn & progress,
responsible with the willingness to take ownership.
How to Apply
Qualified candidates to apply here by 13th November 2017.
Engineer
In this position, you will provide a
high level of property maintenance knowledge as well as overall responsibility
for maintaining the building, grounds and physical plant with attention to
safety, security and asset protection.
You will also be accountable for
managing the budget, capital expenditure projects, preventative maintenance and
energy conservation as well as develop and implement strategies that will
deliver products and services, which meet or exceed the needs and expectations
of guests and employees while maximizing the financial performance.
Responsibilities
·
Oversees execution of long term and
short term preventative maintenance and asset protection plans.
·
Develop an engineering operating
strategy that is aligned with the property or brand’s business strategy.
·
Manages the property including
equipment, refrigeration, HVAC, plumbing, water treatment and electrical
systems in accordance with Standard Operating Procedures.
·
Ensures that the team that handles
fire and safety has complete understanding of all procedures, equipment and
alarms.
·
Supporting and coaching the
engineering management team to effectively manage the team as well as
controllable expenses.
·
Manages and controls heat, light and
power costs as well as develop and manage the Engineering budget.
·
Analyze financial reports and
statements to determine how Engineering is performing against budget.
·
Addressing potential areas of concern
and proposing solutions in a proactive manner.
·
Communicating clear and consistent
departmental goals to bring out desired results.
·
Ensuring that proper records are kept
relating to all plant and equipment for the hotel including repair and service
records.
·
Maintain property life safety systems
(e.g., firefighting equipment, sprinkler systems, and alarm systems).
·
Ensures compliance with all relevant
regulations.
·
Ensures that building and equipment
licenses, permits and certifications are up to date.
·
Manages areas of operation to budget
by reviewing operating statements, budget worksheets and payroll progress
reports.
·
Monitors and manages the payroll
function.
·
Manages department’s controllable
expenses to achieve or exceed budgeted goals.
·
Participates in the development of
department’s capital expenditure goals; manages projects as needed.
·
Participates in the budgeting process
for areas of responsibility.
·
Prepares weekly and period end
P&L critiques.
·
Understands the impact of
department’s operation on the overall property financial goals; educates staff
on details as appropriate.
·
Reviews and manages controllable
expenses such as, heat, light, power, water consumption, tools and equipment,
grounds keeping supplies, uniforms, vendors, service agreements, etc.
·
Conducting Human Resources Activities
·
Make use of employee feedback and an
“open door” policy to identify and address employee concerns in a timely
manner.
·
Ensures fair treatment of employees.
·
Ensures disciplinary procedures and
documentation are completed according to Standard Operating
·
Procedures and support the Review
Process.
·
Celebrates successes by recognizing
the team members.
·
Resolves guest problems and
complaints
·
Ensures that regular on-going
communication takes place throughout the engineering operation to communicate
daily operations activities, set expectations and create awareness of business
objectives.
Qualifications
·
BSc degree in Engineering
·
Minimum of 6 years experience in
Engineering and Maintenance.
·
Excellent leadership skills
·
Ability to drive Employee Engagement
In return we will offer competitive
pay and benefits, and a chance to work with a great team of talented people.
Most importantly, we’ll give you Room to be yourself.
So what’s your passion? Please get in
touch if this position matches your skills and interests and tell us how you
could bring your individual competencies by clicking “Apply Online” by 13th
November 2017.
We are an equal opportunity employer.
How to Apply
Qualified candidates to apply here
Events Sales
The role works closely with other
hotel departments to facilitate services agreed upon by the Sales and the
Conference and Events office and prospective clients.
Responsibilities
·
This role reports directly to the
Director of Conventions and Events at InterContinental Nairobi. As the
Assistant Convention and Events Manager at InterContinental Nairobi you will be
responsible for building relationships and networking, selling Conference and
Events within the Hotel and outside catering functions, overseeing staff
training and welfare, developing catering business and executing tactical
Conventions and Events sales plans strategy.
·
You will prospect and qualify new
business and negotiate meeting room rental, function space, and/or hotel
services within approved booking guidelines,review all Conventions and Events
sales contracts, rate agreements, and/or banquet/catering event orders.
·
You will also conduct pre-conference
meetings with clients and pertinent departments to confirm all relevant details
are communicated.
·
The role works closely with other
hotel departments to facilitate services agreed upon by the Sales and the
Conference and Events office and prospective clients.
Qualifications
·
Bachelor’s degree in Hotel
Management, Sales and Marketing or a relevant degree.
·
Minimum of 4 years experience in a
similar role.
·
A natural rapport with people to help
you in your day-to-day dealings with the clients
·
Diplomacy when handling complaints
·
Sound sales skills as it is your job
to improve bookings for conferences and events
·
An ability to think laterally (Who is
servicing your business at the moment and how could that be improved?)
·
A cool head when world events look
likely to impact on your business
·
Should be proactive and demonstrate
ability to anticipate guest needs
·
Should have the desire and ability to
learn in a highly pressurized environment
·
Should have the ability to offer
prompt service
·
Should be flexible and adaptable
In return we will offer competitive
pay and benefits, and a chance to work with a great team of talented people.
Most importantly, we’ll give you Room to be yourself.
How to Apply
Qualified candidates to apply here by 13th November 2017.
We are an equal opportunity employer.
