Co-operative Bank Kenya
SAP Application Support Manager
To support business growth, the Bank
is looking for a talented and highly motivated individual to be part of our SAP
team to be based in ICT.
The candidate will join a team that
works closely with our functional teams to understand specific needs while
reviewing and recommending scalable solutions for meeting those needs.
If you have a strong foundation of in
business process knowledge and related experience working with SAP analytical
reporting systems, a strong familiarity with functional integration within SAP
systems, as well as with data integration between SAP and non-SAP systems, then
this is the role for you.
Reporting to the Head – Technology
and Enterprise Systems, the SAP Application Support Manager will be responsible
for all aspects of managing the day-to-day successful running of the Co-op Bank
SAP Landscape.
The role holder is required to be
widely knowledgeable & experienced in architecture to carry out
implementation and support of SAP technical infrastructure (and integrated
components), security, and change management processes across the Bank.
Additionally, the ideal candidate
should have experience leading teams in a dynamic and collaborative environment
with ability to communicate effectively within and across all organizational
levels.
The Role
The successful jobholder will be
expected to:
·
Manage the SAP first line support
team responsible for the SAP Applications stack while providing a single point
of contact for other teams on all SAP technical design and support issues.
·
Manage 3rd party suppliers and
coordinating regular support review meetings to ensure SLA’s are met and that
support calls are effectively triaged and resolved in a timely way as well as
ensure priority setting for calls.
·
Work alongside the Project teams to
ensure Projects are accommodated with support and the wider IT function to
ensure change is managed alongside other IT infrastructure activities.
·
Ensure the integrity of the SAP
landscape (functional consistency) and proactively work with 3rd Parties to
ensure it is patched and maintained in line with current best practice.
·
Work with IT to provide required
management information on a regular basis to set systems performance KPIs (Key
Performance Indicators) and SLAs (Service Level Agreements).
·
Ensure systems are managed
efficiently, are resilient, are backed up appropriately and that a Disaster
Recovery solution is in place and tested annually. The SAP support manager will
also feed into any business continuity planning.
·
Deliver end-to-end service provision
for the services provided to the business in accordance with agreed Service
Level Agreements.
·
Perform Failure Modes and Effects
Analysis for proposed changes on key modules, to ensure high performance on
SLAs for Uptime.
·
Participate in architectural
decisions and provide input to enterprise architecture team while ensuring
management and solution delivery of SAP security resource.
·
Oversee the overall development &
execution of business production support process and incident management.
·
Work with IT and Project teams to
ensure submitted system enhancement / changes have undergone adequate
functional & volume testing before release to production.
·
Strictly adhere to all regulations,
statutes, standards, practices and all internal processes and procedures as per
the relevant manuals and comply with all relevant external legislation and
regulations with regard to Compliance requirements.
Qualifications, Skills and Attributes
The successful jobholder will be
required to possess the following qualifications: –
·
A Bachelor’s degree in an ICT related
field from a recognized university. Possession of a master’s degree will be an
added advantage.
·
Understanding of SAP ABAP development
concepts, guidelines and SAP architecture
·
Experience with SAP ABAP design and
development.
·
Skilled in multiple disciplines
around Configuration, Installation, Post-Installation, User Administration,
Client Administration, Transport Management System (STMS), Background Job,
Patches Installation, Kernel Upgrade, Spam Update, Operation Modes (RZ04), and
Load Balancing (SMLG)
·
Have familiarity with SAP System
Monitoring t-codes
·
Minimum 7 years’ of relevant
experience in IT working across multiple technology platforms and or project
management coupled with 2+ years’ experience in SAP support/project delivery.
·
Logical, analytical and investigative
mind, together with creative abilities with an ability to handle complex information
with accuracy and attention to detail.
·
Strong problem-solving skills with
high mathematical aptitude.
·
Good team working and interpersonal
skills to enable working closely with staff at all levels throughout the
organization, including managers and IT specialists.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career then
please forward your application letter enclosing detailed Curriculum Vitae to
jobs@co-opbank.co.ke indicating the job reference number SAP/ICT/2017 by 17th
November, 2017.
Systems Developer
Are you looking for an employer who
promotes individual excellence and mutual respect in a team-driven culture with
a key focus on social empowerment?
The Co-operative Bank of Kenya, “The
Kingdom Bank” is the ideal place for you, here, you will find growth
opportunities at every step of your career.
If you are an exceptional IT
professional with solid programming skills and knowledge of database concepts
and you possess strong analytical and process improvement skills with proven
proficiency in dealing with corporate information systems in the banking
sector, then the Systems Developer position, is a fantastic opportunity for you
to join our ICT team.
The role holder will be responsible
for detailed analysis, design and development of In-house systems and
Management Information Systems (M.I.S.) and will also be required to maintain
and support applications within this section.
The Role
Specifically, the successful
jobholder will be required to:
·
Carry-out analysis of the
requirements, assist in preparing system specification by the users and
recommend solutions to address user needs.
·
Develop high performing applications
(web, desktop and mobile applications) depending on the requirements
definitions and ensure responsiveness to front-end requests.
·
Develop and maintain
documentation/manuals on system configuration or setup in addition to building
reusable code and libraries for future use.
·
Carry out technical user training in
respect to these systems so that the business can utilize them.
·
Provide test systems for SIT/UAT to
ensure tests to the functionality/features have been done before rollout to the
entire user network.
·
Make changes to system configuration
and parameters to accommodate business and technological requirements.
·
Secure systems by putting adequate
controls and restrict access to programs by users in accordance with the
requirements of the bank and adhere to change control procedures in
implementing solutions.
·
Set up and attend to systems
failures, or coordinate the resolution of the problem and deal with queries
from users.
·
Define new process improvement
opportunities then develop and implement data models and other strategies that
optimize statistical efficiency and data quality.
Skills,
Competencies and Experience
·
Bachelor’s degree in Computer
Science, Electronics Engineering, IT or related field from a recognized
university.
·
Minimum 2 years’ experience in
software development, data analysis and reporting as well as 2 years’
experience with working in web based Java solutions (Apache Wicket,
Tomcat/Jetty, GUICE/Spring, Solr, Webservices/Jersey/REST/Spring)
·
Experience with a least one JS
framework/Libraries – React, Angular, Vue.js, Ember, JQuery, JQWidgets ,
Bootstrap, Very good knowledge of Windows Operating Systems and an
understanding of Unix and Linux.
·
Excellent understanding of SQL
database fundamentals (for MSSQL, Oracle etc), other programming tools and
languages particularly C#, ASP.NET, MVC, HTML/CSS, XML
·
Experience with DevOps processes,
workflows and tools like Jenkins or Docker will be a plus.
·
Very strong analytical, presentation
& problem-solving skills with the ability to work confidently on high
priority problems and present technical ideas in a user-friendly language.
·
Good knowledge of reporting and
business analytics tools.
·
Positive attitude and willingness to
learn new things.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career, please
forward your application enclosing detailed Curriculum Vitae to
jobs@co-opbank.co.ke indicating the job reference number SD/COO/2017 by 15th
November, 2017.
We are an equal opportunity employer.
