Database Administrator IT
Responsibilities
·
Maintenance and development of all
databases, storage, backup and recovery infrastructure and other related
systems (40%)
·
To ensure projects, incidents,
problems and escalations are dealt with according to defined set of policies,
processes, procedures and SLA’s. (30%)
·
Effectiveness of integration of
database and storage strategy / blueprint with the bank’s business direction
(10%)
·
Effectiveness of the databases and
storage security (policy, controls and infrastructure) with regard to
protection against exposure to and impact of risks associated with data loss,
corruption
and/or unauthorized access (20%)
and/or unauthorized access (20%)
Qualifications
·
Organization development to
effectively plan ICT Databases, Storage, Backup and Recovery
infrastructure and support for optimal performance.
infrastructure and support for optimal performance.
·
Knowledge and experience in modern
practices for ICT Databases, Storage, Backup and
·
Recovery architecture and operations
in medium to large banks to provide guidance on quality
improvements and strategic changes
improvements and strategic changes
·
Interpersonal skills to effectively
communicate with and manage customer expectations
(internal and external), and other stakeholders who impact performance.
(internal and external), and other stakeholders who impact performance.
·
Technical skills to effectively
perform or guide performance of Databases, Storage, Backup
and Recovery systems design and operations activities/tasks in a manner that consistently
produce high quality of service.
and Recovery systems design and operations activities/tasks in a manner that consistently
produce high quality of service.
·
Knowledge and effective application
of all relevant banking policies, processes, procedures
and guidelines to consistently achieve required compliance standards or benchmarks.
and guidelines to consistently achieve required compliance standards or benchmarks.
·
Self-empowerment to enable
development of open communication, teamwork and trust that are needed to
support performance and customer-service oriented culture.
·
A Bachelor’s degree in Computer
Science, Information Technology or related field.
·
Professional qualifications in IT
e.g. ITIL, OCA, OCP, OCM, Other relevant professional qualifications in IT
field would be added advantage.
·
Project Management certification and
experience is preferred e.g. PRINCE2, PMP
·
Five years’ experience in databases
and storage support in medium to large organizations.
·
Working experience in a bank or other
financial services organization would be added
advantage.
advantage.
·
Management of Third party support
providers
How to Apply
Qualified Candidates to apply here
Team Leader, Service Operations Center
The Team Leader, Service Operations
Center role is responsible for CBA groups centralized IT Service Monitoring;
The primary objective of the role is to monitor the quality of all the IT
services and taking the necessary actions in the case of service disruptions or
degradation in order to decrease the MTTR (Mean Time to Recovery).
The role establishes develops
policies for implementation based on the ITIL framework, designed to ensure
consistently high service performance, ensure the effective and efficient
management of all aspects of IT service monitoring and major incidents
management to develop quality improvement processes and ultimately improve
outcomes for clients
Responsibilities
·
Governance:To develop, implement and
continuously improve IT Service Monitoring based on ITIL as the selected
service governance framework. Ensure the development and implementation of
appropriate strategies to monitor all services, system performance and
reporting that meet business objectives. (20%)
·
24/7 Service Monitoring: To provide
management oversight for the group IT Service Operations Center (SOC) and to
ensure CBA Group services are monitored 24/7 across all domains. (35%)
·
Major Incident Management: To take
end to end ownership of major incidents and ensuring coordination of resolving
parties, effective communication to stakeholders and post incident
reviews.(35%)
·
Team Management: Provide great
leadership for the IT Service Operations organization through resourcing,
knowledge transfer, coaching and succession planning in-order to facilitate a
conducive work environment and employee satisfaction. (10%)
Requirements
·
A Bachelor’s degree in Computer
Science, Information Technology or related field.
·
ITIL Foundation a must.
·
ITIL service practitioner would be an
added advantage.
·
3 years’ relevant experience with
2years’ in a service management/monitoring role.
·
Adequate understanding of the various
banking business systems and computer operations processes.
·
Demonstrable experience working in a
professional IT environment.
·
Sound knowledge of Information
technology and related support architectures
How to Apply
Financial Risk Management
Responsibilities
·
Design and development of effective
credit risk management strategy that informs the credit rating models for all
products and markets (20%)
·
Tooling and enablement to facilitate
the execution and maintenance of these credit risk models to optimize profit
(20%)
·
Performance monitoring and evaluation
of the risk models to achieve target credit risk metrics (20%)
·
Propose and develop data products
which allow others to explore and understand customer data. (20%)
·
Coaching and capability development
amongst the FRM Analysts. (10%)
·
Quality leadership that effectively
translates to a favourable environment and employee satisfaction. (10%)
Requirements
·
A degree in a numerate subject (e.g.
mathematics, statistics, operational research, economics, science, engineering)
·
Seven year experience in statistical
data analysis in a highly automated environment
·
Experience in programming
(R/Matlab/Python/VBA)
·
Strategic orientation, driven to
exceed the expectations of others
·
Ability to interpret complex data and
make concise recommendations.
·
Exceptional communication skills both
written and oral, alongside good influencing skills.
·
Leadership to nurture and sustain
employee satisfaction, and to manage changes.
·
Collaborative working, being able to
execute complex tasks, transcending brands, and cultures
·
Creativity and innovation, developing
new insights into situations
·
Demonstrated ability to lead programs
from ideation to execution.
·
Self-motivated, assertive and
proactive.
·
Teamwork, contributes fully to the
team effort with a “hands on”, practical and resourceful approach
How to Apply