Key Account Manager
Corporate Sector
The incumbent will be responsible for
the development and achievement of sales targets and revenue margins and this
will be achieved through, Account management, Account Development and drive new
sales generation.
Responsibilities
·
Achieve the sales targets through
acquisition of new business and maintain and grow the current customer
portfolio
·
Manage existing client portfolio and
keep churn to allowable levels.
·
Forecast and monitor sales for
current and new customers and monitor the profitability for customers and
propose the appropriate plans
·
Build and maintain relationships with
customers, Conduct joint customer meetings to drive volumes and profitability.
·
Develop individual sales strategy
plan, lead the sales pitch and negotiate the contractual agreements based on
the set guidelines
·
Develop and demonstrate a thorough
understanding of the customer business
·
Conduct analysis of customer,
customers and sales metrics, costs and categories to inform business decisions
·
Ensure the effective management of
the customer account and timeous problem solving
·
Ensure the accuracy of the first bill
as per the signed agreement
·
Develop and recommend business plans
in conjunction with customers and customers to drive business growth
·
Act as the key interface between the
customer and all relevant divisions for on boarding and ongoing interactions
·
Utilize and align internal business
processes and systems to execute sales and ensure operational efficiency
·
Regularly engage with customer to
plan and execute marketing interventions
·
Facilitate communication channels on
all levels to prevent breakdown in information flow
·
Support the finance team in money
collection and issue resolution
·
Grow and develop existing customers
as well as generating new business.
·
Ensure the compliance to processes
and proceduresEnsure a thorough understanding of the Telkom products and
services, policies and procedures to ensure a consistent delivery of sales and
sales message to all customers
Qualifications
·
Bachelor’s degree in Sales, Marketing
or Economics or any other relevant qualifications from recognized Institution.
·
Minimum of 3-5 years’ Experience in
Marketing Management, Sales management, Relationship management in sales
related field.
Professional Knowledge
·
Strong communication and presentation
skills
·
Capacity to make recommendations
& offer solutions to the client
·
Critical Thinking – Using logic and
reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
·
Time Management – Managing one’s own
time and the time of others
Professional Skills:
·
Business acumen, strategic planning,
project management, creativity, analytics, oral/written communication, matrix
management, interdepartmental interaction and teamwork.
·
Organizational adaptation and
flexibility
·
Marketing and Sales Management
Product Development Manager
To job holder will Drive E2E product
development processes for products, processes and initiatives from concept
through to post launch.
He/she will also Drive mobile
revenues by ensuring products rolled out achieve business targets, enhance
customer experience and are cost effective.
Duties
·
Develop and define Mobile
requirements for products rollout
·
Evaluate and resolve technical
feasibility and design optimization
·
Ensure that the marketing
requirements are understood by the delivery teams – Technology and external
vendors
·
Drive in the tender process for
critical marketing projects
·
Research and monitor existing
customer base and industry developments and identify potential new product
opportunities
·
Coordinate E2E product development
process, using the approved process
·
Ensure all products are properly
documented, processes are defined and cascaded to all teams internally
·
Develop test plans, coordinate end
user tests (UATs) to ensure the functional requirements are met
·
Prepare product board briefs ,Design
and develop business cases, in coordination with the Finance team
·
Training – coordinate Training Of
Trainers for new products and organize frequent refresher trainings
·
Ensure standards and requirements are
met through conducting quality assurance tests
·
Collect post launch feedback and
design products improvements.
·
Manage internal stakeholders, and
external stakeholders
·
Partners on boarding on strategic
collaborations
·
Contracts negotiations with business
partners for mutual benefit
·
Monitor project progress and handle
any issues that arise
·
Act as the point of contact and
communicate project status to the mobile team
·
Escalate any product issues in a
timely fashion, in liaison with Customer facing teams (Customer care, Retail
&Online)
·
Bi-weekly products update
Qualifications
·
BSc in Business Administration, IT or
related field
·
PMP / PRINCE2 certification is a plus
·
At least 2-3 years of marketing
experience, as a product development manager preferably in ICT industry
Professional Knowledge
·
Strong working knowledge of Microsoft
Project and Microsoft Visio and Excel
·
An ability to prepare and interpret
flowcharts, schedules and step-by-step action plans
Professional Skills
·
Proven work experience as a Products
& Project Coordinator or similar role
·
Experience in project management,
from conception to delivery
·
Solid organizational skills,
including multitasking and time-management
·
Strong client-facing and teamwork
skills
·
Strong analytical and Problem solving
skills.
·
Excellent Negotiation and
Presentation skills
·
Customer focused and detail oriented
How to Apply
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest
19th October 2017 , please provide an updated Curriculum Vitae (CV) including
details of your current telephone contacts and names of three referees.
Apply through recruitment@telkom.co.ke and
ensure the job title is quoted on the subject field. Only shortlisted candidates
will be contacted.