Telkom
Position: Prepaid
Product Development Manager
Region: Nairobi
Reporting to: Head of
Products and Services
Department: Marketing
Role Purpose: To job holder will Drive E2E product development
processes for products, processes and initiatives from concept through to post
launch.
He/she will also Drive mobile revenues by
ensuring products rolled out achieve business targets, enhance customer
experience and are cost effective.
Key Duties and Responsibilities
·
Develop
and define Mobile requirements for products rollout
·
Evaluate
and resolve technical feasibility and design optimization
·
Ensure
that the marketing requirements are understood by the delivery teams –
Technology and external vendors
·
Drive
in the tender process for critical marketing projects
·
Research
and monitor existing customer base and industry developments and identify
potential new product opportunities
·
Coordinate
E2E product development process, using the approved process
·
Ensure
all products are properly documented, processes are defined and cascaded to all
teams internally
·
Develop
test plans, coordinate end user tests (UATs) to ensure the functional
requirements are met
·
Prepare
product board briefs ,Design and develop business cases, in coordination with
the Finance team
·
Training
- coordinate Training Of Trainers for new products and organize frequent
refresher trainings
·
Ensure
standards and requirements are met through conducting quality assurance tests
·
Collect
post launch feedback and design products improvements.
·
Manage
internal stakeholders, and external stakeholders
·
Partners
on boarding on strategic collaborations
·
Contracts
negotiations with business partners for mutual benefit
·
Monitor
project progress and handle any issues that arise
·
Act
as the point of contact and communicate project status to the mobile team
·
Escalate
any product issues in a timely fashion, in liaison with Customer facing teams
(Customer care, Retail & Online)
·
Bi-weekly
products update
Academic / Professional Qualifications
·
BSc
in Business Administration, IT or related field
·
PMP
/ PRINCE2 certification is a plus
·
At
least 2-3 years of marketing experience, as a product development manager
preferably in ICT industry
Professional Knowledge
·
Strong
working knowledge of Microsoft Project and Microsoft Visio and Excel
·
An
ability to prepare and interpret flowcharts, schedules and step-by-step action
plans
Professional Skills:
·
Proven
work experience as a Products & Project Coordinator or similar role
·
Experience
in project management, from conception to delivery
·
Solid
organizational skills, including multitasking and time-management
·
Strong
client-facing and teamwork skills
·
Strong
analytical and Problem solving skills.
·
Excellent
Negotiation and Presentation skills
·
Customer
focused and detail oriented
This position is open to Kenyan citizens
only.
Position: Direct Sales Agent
Reporting
to: Shop Manager
Department: Mobile Sales
Role Purpose: To promote Telkom products and service, identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service.
Role Purpose: To promote Telkom products and service, identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service.
To
achieve set sales and operations target
Key
Duties and Responsibilities
·
Promote and sell Telkom services and
products;
·
Welcome customers into the shop and
identify customers’ needs and propose the best solutions; optimise customers’
accounts and proactive cross-sell and up-sell;
·
Proactive attitude to look for
clients and use all the necessary tools to achieve results;
·
Make all necessary settings on
Modems, Routers, Computers, Laptops, Phones or any other devices purchased by
customer in order to maximise the utilisation of data or voice services;
·
Establish and improve customer
relations and immediately escalate difficult situations to the shop manager;
·
Ensure advanced management of
merchandise stock & participate fully as required in merchandise inventory;
·
Perform cash and stock management
activity for products and service;
·
Offer technical support and customer
care to clients;
·
Achieve and maintain the minimum
product knowledge score of not less than 90%;
·
Participate in the weekly online
quiz. The variable commission will not be paid to staff who did not participate
in the online weekly.
Academic
/ Professional Qualifications
·
Diploma/Degree in business
related field, or CPA part II
·
At least 1 year experience in related
field ( preferably sales, customer relations or merchandising)
·
Good knowledge of modern
communication techniques: laptops (Windows, iOS, Linus systems), tablets,
smartphones and routers
·
Computer skills and internet user
skills
Key
Competencies:
·
Honesty and integrity.
·
Planning and organizing and
pro-active approach.
·
Team-work, communication and
co-operation.
·
Ability to multi-task in a high
pressured time.
·
Self-motivated able to work under
minimum supervision.
·
Customer and business focused
attitude
·
Knowledge of different handsets and
their performances.
·
Interest for new mobile technology
and awareness of the market.
How
to Apply
This position is open to Kenyan citizens only.
This position is open to Kenyan citizens only.
Position: Area Sales Manager
Region: Nairobi
Reporting
to: Regional Sales Manager
Department: Mobile Sales
Role Purpose: This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.
Role Purpose: This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.
This
by ensuring visibility and availability of the company’s products and services
in the area at all times and effectively aligning partners to meet the retail
market objectives.
Key Duties and Responsibilities
Grow Sales
Key Duties and Responsibilities
Grow Sales
·
Within the assigned Area he/she will
ensure sales growth by developing innovative ways of increasing / growing
airtime sales at the Point of Purchase; Value added services and connections by
ensuring availability of the company products at all times within the area of
Accountability; Generating and analyzing qualitative performance of the
business.
Distribution
·
Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area; Follow through documented and actual implementation
of trade distribution routines as per business Distribution
Strategy/objectives; Attainment of Outlet Penetration (No. of new outlets
including Non Traditional Channels); Attainment of Communicated agreed targets;
Adherence and completion of Daily, monthly trade routes and attainment of
distribution service targets.
Sales
Targets and Routines/ Processes
·
Achievement of the area’s Monthly,
Quarterly, Semi Annually or Annual sales targets. Ensure internal
collaboration, team work development and implementation of key Management and
sales routines; Airtime Usage and Sales; Subscriber acquisition/connection
·
Implementation and adoption of
approved market routines in the Area of accountability.
Development
of sales programs and branding
·
Prepare, plan and execute Area Sales
programs aimed at market penetration, availability of the company products and
services at all time and ensure shops are well branded according to Telkom
Kenya brand guidelines in order to create awareness & ensure that
stores are well stocked and sell at recommended sales prices;
·
Documented and approved
Monthly/Quarterly territory Plans aligned to the Area Business Plan; Effective
executed sales programs in the Area as per targets set in the plan (number and
Quality/Results of promotions/Road shows held).
Academic
/ Professional Qualifications
·
Bachelor’s Degree in Commerce or a
related field from a recognized Institution.
·
Minimum of 2 years’ experience in
customer service, sales management or trade execution.
Professional
Knowledge
·
Should be able to demonstrate
experience in brand management and high level knowledge of the sponsorship
environment
·
Should be able to demonstrate
understanding of the role of sponsorship to deliver commercial and brand
objectives
·
Knowledge of ethics and corporate
governance ethos.
·
Strong communication and presentation
skills.
·
Capacity to propose solutions, make
advices
Professional
Skills:
·
Good knowledge of different handsets
and their performances, modern communication techniques: mobile fax, data
transmissions
·
Representing/Selling the company
products to dealers, retailers; Implementing/Coordinating sales initiatives;
Influencing/Advising customers on company products & services
·
Problem solving/Designing solutions
to sales related issues arising in the course of work to the satisfaction of
customers; Planning route plans, sales promos & initiatives;
This
position is open to Kenyan citizens only.
Position: Advertising Specialist
Region: Nairobi
Reporting
to: Head of Commercial Communications
Band: 3
Department: Marketing
Role Purpose: Responsible for being the key contact of the advertising agency, the formulation and implementation of Above and Below the Line Advertising: Creative Development and Execution and Production, ensuring adherence to the brand guidelines as well as well segmented communication of the core messaging.
Role Purpose: Responsible for being the key contact of the advertising agency, the formulation and implementation of Above and Below the Line Advertising: Creative Development and Execution and Production, ensuring adherence to the brand guidelines as well as well segmented communication of the core messaging.
Key
Duties and Responsibilities
·
Lead in the briefing of advertising
concepts for both above and below the line advertising
·
Inspect layouts and advertising copy
and edit scripts, audio and video tapes, and other promotional material for
adherence to specifications.
·
Confer with section heads, the offers
team and sales department counterparts to align with them on the annual,
quarterly and monthly advertising needs so as to prepare the advertising agency
for the same
·
Build high-level relationships with
internal customers and the Agency in order to increase Telkom market share
·
Manage the status of advertising Work
in Progress to ensure that all jobs meet their briefs and are delivered within
specified timelines
·
Formulate plans to extend business
with established accounts and to transact business as agent for advertising
accounts.
·
Plans and deploys various stand alone
and combined Communication Solutions encompassing all revenue channels and
segments.
·
Assemble and communicate with a
strong, diverse coalition of organizations and/or public figures, securing
their cooperation, support and action, to further campaign goals.
·
Prepare budgets and submit estimates
for program costs as part of campaign plan development.
·
Plan and prepare advertising and
promotional material to increase sales of products or services, working with
customers, company officials, sales departments and advertising agencies.
Academic/
Professional Qualifications
·
Bachelor’s degree in Marketing or
Business related field from a recognized institution
·
5 to 7 years hands on experience in
Marketing Management and Excellent knowledge of VAS/IN deployment & product
management with specific focus on mobile VAS& charging systems
Professional
Knowledge
·
Active Listening - Giving full
attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at
inappropriate times.
·
Critical Thinking - Using logic and
reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
·
Time Management - Managing one's own
time and the time of others.
Professional
Skills:
·
Business acumen, strategic planning,
project management, creativity, analytics, oral/written communication, matrix
management, teambuilding and teamwork.
·
Organizational adaptation and
flexibility
This
position is open to Kenyan citizens only.
If
you fit the required profile, please apply highlighting how your
qualifications, experience and career aspirations match the requirements for
this position.
Application
should be sent by latest 19th October 2017, please provide an updated
Curriculum Vitae (CV) including details of your current telephone contacts and
names of three referees.
Apply
through recruitment@telkom.co.ke and ensure the job title is quoted
on the subject field.
Only
shortlisted candidates will be contacted.