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Jobs and Vacancies in Telkom Kenya, Nairobi


Position: Prepaid Product Development Manager
Region: Nairobi
Reporting to: Head of Products and Services
Department: Marketing

Role Purpose: To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.

He/she will also Drive mobile revenues by ensuring products rolled out achieve business targets, enhance customer experience and are cost effective.

Key Duties and Responsibilities
·                     Develop and define Mobile requirements for products rollout
·                     Evaluate and resolve technical feasibility and design optimization
·                     Ensure that the marketing requirements are understood by the delivery teams – Technology and external vendors
·                     Drive in the tender process for critical marketing projects
·                     Research and monitor existing customer base and industry developments and identify potential new product opportunities
·                     Coordinate E2E product development process, using the approved process
·                     Ensure all products are properly documented, processes are defined and cascaded to all teams internally
·                     Develop test plans, coordinate end user tests (UATs) to ensure the functional requirements are met
·                     Prepare product board briefs ,Design and develop business cases, in coordination with the Finance team
·                     Training  - coordinate Training Of Trainers for new products and organize frequent refresher trainings
·                     Ensure standards and requirements are met through conducting quality assurance tests
·                     Collect post launch feedback and design products improvements.
·                     Manage internal stakeholders, and external stakeholders
·                     Partners on boarding on strategic collaborations
·                     Contracts negotiations with business partners for mutual benefit
·                     Monitor project progress and handle any issues that arise
·                     Act as the point of contact and communicate project status to the mobile team
·                     Escalate any product issues in a timely fashion, in liaison with Customer facing teams (Customer care, Retail & Online)
·                     Bi-weekly products update
Academic / Professional Qualifications
·                     BSc in Business Administration, IT or related field
·                     PMP / PRINCE2 certification is a plus
·                     At least 2-3 years of marketing experience, as a product development manager preferably in  ICT industry
Professional Knowledge
·                     Strong working knowledge of Microsoft Project and Microsoft Visio and Excel
·                     An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
Professional Skills:
·                     Proven work experience as a Products & Project Coordinator or similar role
·                     Experience in project management, from conception to delivery
·                     Solid organizational skills, including multitasking and time-management
·                     Strong client-facing and teamwork skills
·                     Strong analytical and Problem solving skills.
·                     Excellent Negotiation and Presentation skills
·                     Customer focused and detail oriented
This position is open to Kenyan citizens only.

Position: Direct Sales Agent
Reporting to: Shop Manager
Department: Mobile Sales

Role Purpose: To promote Telkom products and service, identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. 

To achieve set sales and operations target
Key Duties and Responsibilities
·                     Promote and sell Telkom services and products;
·                     Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactive cross-sell and up-sell;
·                     Proactive attitude to look for clients and use all the necessary tools to achieve results;
·                     Make all necessary settings on Modems, Routers, Computers, Laptops, Phones or any other devices purchased by customer in order to maximise the utilisation of data or voice services;
·                     Establish and improve customer relations and immediately escalate difficult situations to the shop manager;
·                     Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
·                     Perform cash and stock management activity for products and service;
·                     Offer technical support and customer care to clients;
·                     Achieve and maintain the minimum product knowledge score of not less than 90%;
·                     Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly.
Academic / Professional Qualifications
·                     Diploma/Degree  in business related field, or CPA part II
·                     At least 1 year experience in related field ( preferably sales, customer relations or merchandising)
·                     Good knowledge of modern communication techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones and routers
·                     Computer skills and internet user skills
Key Competencies:
·                     Honesty and integrity.
·                     Planning and organizing and pro-active approach.
·                     Team-work, communication and co-operation.
·                     Ability to multi-task in a high pressured time.
·                     Self-motivated able to work under minimum supervision.
·                     Customer and business focused attitude
·                     Knowledge of different handsets and their performances.
·                     Interest for new mobile technology and awareness of the market.
How to Apply

This position is open to Kenyan citizens only.

Position: Area Sales Manager  
Region: Nairobi
Reporting to: Regional Sales Manager
Department: Mobile Sales

Role Purpose: This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.

This by ensuring visibility and availability of the company’s products and services in the area at all times and effectively aligning partners to meet the retail market objectives.

Key Duties and Responsibilities

Grow Sales
·                     Within the assigned Area he/she will ensure sales growth by developing innovative ways of increasing / growing airtime sales at the Point of Purchase; Value added services and connections by ensuring availability of the company products at all times within the area of Accountability; Generating and analyzing qualitative performance of the business.
·                     Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area; Follow through documented and actual implementation of trade distribution routines as per business Distribution Strategy/objectives; Attainment of Outlet Penetration (No. of new outlets including Non Traditional Channels); Attainment of Communicated agreed targets; Adherence and completion of Daily, monthly trade routes and attainment of distribution service targets.
Sales Targets and Routines/ Processes
·                     Achievement of the area’s Monthly, Quarterly, Semi Annually or Annual sales targets. Ensure internal collaboration, team work development and implementation of key Management and sales routines; Airtime Usage and Sales; Subscriber acquisition/connection
·                     Implementation and adoption of approved market routines in the Area of accountability.
Development of sales programs and branding
·                     Prepare, plan and execute Area Sales programs aimed at market penetration, availability of the company products and services at all time and ensure shops are well branded according to Telkom Kenya  brand guidelines in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices; 
·                     Documented and approved Monthly/Quarterly territory Plans aligned to the Area Business Plan; Effective executed sales programs in the Area as per targets set in the plan (number and Quality/Results of promotions/Road shows held).
Academic / Professional Qualifications
·                     Bachelor’s Degree in Commerce or a related field from a recognized Institution.
·                     Minimum of 2 years’ experience in customer service, sales management or trade execution.
Professional Knowledge
·                     Should be able to demonstrate experience in brand management and high level knowledge of the sponsorship environment
·                     Should be able to demonstrate understanding of the role of sponsorship to deliver commercial and brand objectives
·                     Knowledge of ethics and corporate governance ethos.
·                     Strong communication and presentation skills.
·                     Capacity to propose solutions, make advices
Professional Skills:
·                     Good knowledge of different handsets and their performances, modern communication techniques: mobile fax, data transmissions
·                     Representing/Selling the company products to dealers, retailers; Implementing/Coordinating sales initiatives; Influencing/Advising customers on company products & services
·                     Problem solving/Designing solutions to sales related issues arising in the course of work to the satisfaction of customers; Planning route plans, sales promos & initiatives;
This position is open to Kenyan citizens only. 

Position: Advertising Specialist 
Region: Nairobi
Reporting to: Head of Commercial Communications
Band: 3
Department: Marketing

Role Purpose: Responsible for being the key contact of the advertising agency, the formulation and implementation of Above and Below the Line Advertising: Creative Development and Execution and Production, ensuring adherence to the brand guidelines as well as well segmented communication of the core messaging.

Key Duties and Responsibilities
·                     Lead in the briefing of advertising concepts for both above and below the line advertising
·                     Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications.
·                     Confer with section heads, the offers team and sales department counterparts to align with them on the annual, quarterly and monthly advertising needs so as to prepare the advertising agency for the same
·                     Build high-level relationships with internal customers and the Agency in order to increase Telkom market share
·                     Manage the status of advertising Work in Progress to ensure that all jobs meet their briefs and are delivered within specified timelines
·                     Formulate plans to extend business with established accounts and to transact business as agent for advertising accounts.
·                     Plans and deploys various stand alone and combined Communication Solutions encompassing all revenue channels and segments.
·                     Assemble and communicate with a strong, diverse coalition of organizations and/or public figures, securing their cooperation, support and action, to further campaign goals.
·                     Prepare budgets and submit estimates for program costs as part of campaign plan development.
·                     Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
Academic/ Professional Qualifications
·                     Bachelor’s degree in Marketing or Business related field from a recognized institution 
·                     5 to 7 years hands on experience in Marketing Management and Excellent knowledge of VAS/IN deployment & product management with specific focus on mobile VAS& charging systems
Professional Knowledge
·                     Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
·                     Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
·                     Time Management - Managing one's own time and the time of others.
Professional Skills:
·                     Business acumen, strategic planning, project management, creativity, analytics, oral/written communication, matrix management, teambuilding and teamwork.
·                     Organizational adaptation and flexibility
This position is open to Kenyan citizens only.

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest  19th October 2017, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through and ensure the job title is quoted on the subject field. 

Only shortlisted candidates will be contacted.

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