Client Services Internships
Job Category: Client Service
Job Type: Internship
Closing Date: November 16th, 2017
Job Type: Internship
Closing Date: November 16th, 2017
Cytonn Investments is an independent
investment management firm, with offices in Nairobi – Kenya and D.C. Metro –
U.S. We are primarily focused on offering alternative investment solutions to
global and local institutional investors, individual high net-worth investors,
and diaspora investors interested in the East-African region.
To manage its rapid growth the
company is looking for dynamic and hardworking individuals with strong leadership
and entrepreneurial skills to join the team as Clients Services Interns.
Responsibilities
·
Effectively handle clients calls,
queries and emails
·
Identify and communicate ways of
enhancing customers experience
·
Clients complaints management
·
Keep all relevant clients records and
contact details
·
Assist in the preparation for
external and internal client related meetings
·
Help administer the company’s
databases with a focus on CRM (Customer Relationship Management)
·
Build strong relationship management
and integration with other business units across the company for efficient
services delivery to clients
·
Track pending clients’ paperwork;
updating pending items to ensure all the necessary KYC documents are properly
filed
·
Acting as the lead in providing an
integrated approach across different business units to ensure effective
customer service
·
Client profiling, segmentation and
client database analytics
·
Follow up on signing of Letter of
offers, and sale agreements for our real estate clients
·
Any other duties as may be assigned
from time to time
Requirements
·
A Bachelor’s degree (second class
honors – upper division) with a minimum of B+ in KCSE or equivalent
·
Excellent analytical skills
·
Ability to handle multiple tasks
simultaneously with attention to details and follow-through
·
Ability to carry out assigned
projects to completion with minimal directions
·
Effective communication skills
·
Ability to synthesize information
from multiple sources and distill the most important takeaways to guide next
steps
·
Strong IT skills will be an added
advantage
Learning Opportunities
The interns will gain skils in
·
Leadership
·
Economic Analysis
·
Market Reseach
·
Client Retention Strategies
·
Financial Modeling
·
Sales and Marketing
·
Automation
How to Apply
If you meet the above qualifications, apply through our recruitment portal.
Relationship Manager Marketing
Job Category: Business Development
Job Type: Full Time
Closing Date: November 18th, 2017
Job Type: Full Time
Closing Date: November 18th, 2017
Cytonn Investments is an independent investment management firm,
with offices in Nairobi – Kenya and D.C. Metro – U.S. We are primarily focused
on offering alternative investment solutions to global and local institutional
investors, individual high net-worth investors, and diaspora investors
interested in the East-African region.
Our investments are in real estate and private equity. Real
estate investments are made through our development affiliate, Cytonn Real
Estate, where we currently have over Kshs. 82 billion of projects under mandate
across ten projects. In private equity, we invest in banking, insurance,
education, hospitality and technology.
To manage its rapid growth, Cytonn Investments is looking for a
dynamic and hardworking individual with strong leadership and entrepreneurial
skills to join as the Relationship Manager – Institutions.
The primary responsibility is to work alongside the Cytonn
Fundraising Team, the Investment Team and Real Estate Team, to lead the efforts
in coordinating investment relationships with pension funds, banks, SACCOs,
endowment funds and other pools of capital with Cytonn’s alternative investment
products.
The position will afford the individual a unique opportunity to
participate in both a strong incentive structure and a clear path to a
fulfilling career in Relationship Management.
Responsibilities
·
Proactively develop business
relationships and securie additional business opportunities with all local
pools of capital, including pension funds, pension administrators, banks,
SACCO’s, endowment funds, and other pools of capital
·
Strengthen existing relationships
with the local Institutions industry, understand their alternative investment
needs, and match funds with Cytonn’s Alternative Investment products, among
them private equity, real estate and structured products
·
Lead a team that will attend prospect
and client meetings to make presentations and understand requirements of
various institutions, and relay feedback on the best investment offering
·
Manage all relationships, including
banks, SACCO’s, pension funds, endowment funds, and others, and ensure that all
pools of capital have been contacted, follow-up is regular and efficient, all
required documents have been provided, and all open discussions are closed out
·
Identify opportunities for product
development, and other product offerings that are in line with requirements of
local institutions, and work with the Fundraising, Investment and Real Estate
Teams to put together investment offerings and required documents for each set
of investors
·
Develop and recommend to the
Management and Board Investment Committee long and short-term plans to achieve
the company objectives and goals in local Institutions partnership
·
Communicate information about alternative
investment offerings and partnership areas to local
·
Institutions through meetings,
workshops, websites, social media, newsletters etc.
·
Identify opportunities for product
development, and other product offerings that best conform with requirements of
pools of capital, such as RBA requirements
·
Carry out training for local
institutions (e.g. Pension Trustees, SACCO’s, etc.) on Cytonn Investments,
·
Cytonn Real Estate, and alternative
investments opportunities to promote partnerships and synergies
·
Develop a strong team, through
running an internship programme, and hiring experienced hires
·
Any other duties as may be assigned
from time to time
Requirements
·
At least 5 years’ experience in the
local institutions industry. Experience in a bank, fund manager, or any such
local institution focused on financial services will be an added advantage
·
Must have achieved at least a B+ in
KCSE or equivalent in high school
·
An undergraduate degree with a
minimum 2nd Class, Upper Division
·
Ability to manage all stakeholders at
all levels within an organisation
·
Strong communication skills (both
written and oral)
·
Good sales, marketing, presentation
and client services skills
·
Strong organizational and time
management skills -ability to adhere to deadlines, multi-task and be able to
prioritize
·
Ability to handle multiple tasks
simultaneously, with great accuracy, organization, attention to detail and
follow-through
·
Entrepreneurial spirit with
demonstrated creativity & innovation in business
·
Ability to learn quickly and manage
workload in a demanding environment
How to Apply
If you meet the above qualifications,
apply through our recruitment
portal.
