GiveDirectly
Position: Associate
Field Manager
Location: Bomet, Kenya
The Associate Field Manager (AFM) will play
a central role in ensuring that GiveDirectly delivers a gold-standard product
to donors and recipients.
The Associate Field Manager will manage the
Field Officers (FOs) on one of GD’s field-based recipient enrollment
teams.
The Associate Field Manager will serve as
the key “eyes and ears” resource on the ground for the Field Manager (FM) and
will be responsible for regularly synthesizing updates on team performance as
well as field successes and challenges.
The role will reward exceptional personnel
management, organizational skills, high-quality judgment on operational
challenges, and a strong commitment towards driving both team and individual
productivity and quality.
Responsibilities:
Field management (20%)
·
Meet
with field teams every morning to align plans for the day and solve field
challenges
·
Coordinate
team approach for village surveys each day to maximize efficiency and
productivity. Ensure teams get to the field on time
·
Track
FO productivity & quality of service, including reviewing operational
reports each week; discuss team and individual performance weekly with FOs and
FM; be primarily responsible for course correction if metrics are
slipping
·
Keep
senior management informed of key risks to work plan (e.g. village-specific
challenges, political instability, rumors about GiveDirectly, recipient
refusals, terrain challenges during rainy seasons, etc.)
·
Meet
weekly with other members of field management (Field Manager, other AFMs) in
order to discuss challenges in the field and propose solutions
·
Meet
with Field Manager at least once per month to discuss any adjustments to work
plans
Data collection and process improvement
(20%)
·
Collect
surveys on average 1-2 days a week in order to help teams achieve targets and
to help identify areas for improvement
·
Vet
new versions of surveys, including impact on field-staff productivity, and
recommend survey improvements as necessary (e.g. potential process gaps)
·
Raise
ideas for continuous improvement of the enrollment process/recipient
experience; execute process improvements and ideas raised by the Field
Manager/Country Director
Quality control (15%)
·
Monitor
and ensure quality control when the field staff conduct surveys
·
Periodically
check and review FO data collection in the field and coach staff to correct any
issues observed
·
Spend
1-2 days resolving difficult cases in the field that require special attention
(hard-to-find recipients, cases of potential fraud)
Field Officer management and development
(15%)
·
Coach
FOs on challenges that come up in the field.
·
Provide
additional case-specific input as requested by FOs (e.g. ambiguity around
potential impostor)
·
Exercise
judgment and escalate recurring issues or questions to the Field Manager.
·
Coach
FOs who are underperforming and provide disciplinary measures when necessary
·
Encourage
teamwork and improve morale through mentorship, affirmations, and various
management initiatives
·
Spend
1-2 days per week shadowing staff in order to identify areas for improvement
and professional development, particularly during staff training
·
Conduct
monthly performance check-ins with direct reports and annual performance
reviews
Administration (20%)
·
Spend
one day a week in the head office in order to complete administrative tasks and
attend meetings
·
Ensure
all allowance requests and spent allowance requests are submitted correctly and
promptly
·
Ensure
timecards are accurately submitted in a timely fashion
·
Process
leave requests so as not to conflict with work planning and operations
·
Resolve
miscellaneous equipment requests
·
Participate
in a weekly field-management forum to solve problems and collaborate on work
planning
Other (10%)
·
Arrange
interview logistics and conduct interviews for new FOs (after initial screen
from HR Manager).
·
Recommend
potential hires to Field Manager for final approval
·
Provide
initial training to newly hired FOs and on-going professional development to
staff.
·
Participate
in meetings with district, sector and cell officials as necessary.
·
Represent
GiveDirectly in the field and manage daily communication with local
leaders
·
Assist
Field Manager with hosting journalists, donors, and other external
parties
·
Assist
Field Manager with communicating and executing new projects/pilots/technologies
(e.g. software changes and upgrades, recipient targeting projects, content
collection for website and mobile app, etc.)
·
Assist
with response to “crisis” events (e.g. refusal spikes, government shut-down,
coordinated fraud, etc.)
·
Promote
effective team culture by encouraging recognition of positive achievements,
planning team events periodically, and other team-building initiatives
Qualifications
·
Bachelor’s
degree in a relevant professional field
·
Must
be fluent in Kalenjin language
·
Previous
experience in a management position desirable.
·
Working
proficiency in English, Kiswahili with excellent communication skills
·
Exceptional
leadership ability with demonstrated success in motivating and developing
junior staff
·
Exceptional
ability to solve complex operational challenges in the field
·
Alignment
with GiveDirectly core values and commitment to advancing GD’s mission
·
Positive
attitude, strong work ethic, and team-player mentality
·
Strong
interest in being the engine of the day-to-day field work
·
Demonstrated
ability to work in a highly independent and self-directed manner, while
effectively communicating about gaps and risks
·
Strong
relationship building skills and the ability to represent the organization
effectively to external parties
·
Analytical
and technical skills, including intermediate proficiency with Microsoft Excel
How to Apply
CLICK HERE to apply online