Job Title: Customer
Service Representative
Locations: Coast
Summary: Our client a Leading Pay TV service provider seeks to appoint highly energized, suitably qualified and ambitious individuals to join their expanding dynamic and highly motivated Business Hall team as Customer Service Representatives in Coast region.
Summary: Our client a Leading Pay TV service provider seeks to appoint highly energized, suitably qualified and ambitious individuals to join their expanding dynamic and highly motivated Business Hall team as Customer Service Representatives in Coast region.
To generally be the friendly face of the
company at the customer face to face interaction level.
Duties and Responsibilities:
·
To
provide excellent customer service in sales and after-sales situations
·
To
respond to general customer inquiries and complaints in a timely manner and to
resolve issues to satisfaction of customer based on company policy
·
To
project a professional company image
·
Accurately
respond to questions and assist customers with product features, installation,
setup, troubleshooting and hardware operations
·
Assist
customers with their billing and payments needs and accepting payments
·
Sell
multiple entertainment products and services as well as hardware systems and
accessories
·
Maintaining
a professional appearance, behavior, and conduct
·
Effectively
work with peers in a team focused environment
·
Perform
other duties as required
Key Competencies:
(a) Professional competence
·
Time
management
·
Resulted
-orientation of adjectives
·
High
implementation capability
·
Good
problem analysis and problem solving skills
(b) Work related capability:
·
Good
(verbal and written) communication skills and Interpersonal Skills
·
Ability
to maintain confidentiality
·
Work
effectively to support various levels of management.
·
Good
social fit within the region of operation
Education / Experience:
·
Bachelor’s
degree from accredited university in any major
·
Fluency
in English and Swahili
·
Prior
customer service experience preferred
Qualified candidates to forward CV
tocareers@britesmanagement.com
Only the shortlisted candidates will be contact
Only the shortlisted candidates will be contact