Customer Service
Pelings is a company involved in
Environment, Health and Safety Management and Systems, Energy Audits ,Supply of
Consumables and Equipment, Energy Audits,communication and other consultancy
services.
Responsibilities:
·
To take accountability for timely
comprehensive and conclusive customer responses through email, letters phone
calls etc.
·
Attend to and resolve, provide
feedback on customer requests in line with 1st contact resolution(FCR)
·
Pro-actively engage with customer to
identify risks, problems and potential opportunities.
·
Update & maintain customer
records
·
To inform and educate customers on
products to ensure retention of existing customer; increase sales revenue and
organizational customer base
·
Monitor and track customer requests
by ensuring accurate customer records are documented; directed to relevant
department, and resolved to customer’s satisfaction
·
Perform customer on-boarding and
quality check to ensure customer retention
·
Support front office with customer
follow up and policy disputes by providing resolutions as per set turnaround
time
·
Mange customer document policy to
ensure proper documentation for improved customer satisfaction.
Qualifications
·
Degree/Diploma in Business Management
·
Excellent problem solving skills.
·
Excellent Communication skills, both
oral and written
·
Presentable and an outgoing
personality
·
Administrative writing and reporting
skills
·
Ability to multi-task and get things
done to completion
·
A team player with a positive
attitude and good interpersonal and communication skills
·
Ambitious, hardworking and creative,
·
Results oriented
How to Apply
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject to pelingscareers@gmail.com
N.B: We do not charge any fee for
receiving your CV or for interviewing. Only candidates short-listed for
interview will be contacted.