Home
& Content HOD
We are pleased to announce the
following vacancy in the Home and Content Department within the Consumer
Business Unit Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Duties
·
Drive internet content and
innovation.
·
Ensure that the Safaricom internet
content platforms have up to date content in line with the regulatory guideline.
·
Identify and execute strategic
partnerships to acquire compelling content, features, and online tools that
support the website strategy.
·
Develop an online strategy that
supports the company’s overall goals and oversee all aspects of its implementation.
·
Identify opportunities for growth and
execute strategies that take advantage of these opportunities.
·
In liaison with the various
stakeholders, i.e. Value Added Services, VAS Technical, marketing, and IT
teams, spearhead the development of Innovative content which are relevant to
Safaricom subscribers.
·
Alert stakeholders of emerging
technologies or applications and the opportunities to integrate them into our
operations and activities
·
Delivery of content products roadmap,
internet strategy and revenues
·
On development of propositions,
ensure a clear cut roadmap is provided to all stakeholders.
·
Manage website development to
incorporate new features and functionality.
·
Develop, expand, and manage current
site designs and lead appropriate redesigns when needed.
·
Develop and manage the sections
entire budget, including website development and maintenance, outreach and
promotion, personnel and operations and oversee the performance measurement and
talent nomination process as well as implementation of reward and recognition
activities
Requirements
·
A BSC or Social Science Degree from a
recognized university will be an added advantage
·
Over 8 Years leadership experience in
mobile telephony industry
·
Online experience, including managing
strategy development, content acquisition, and website development.
·
Conversant with
Safaricom/telecommunication data products.
·
Solid management experience and track
record in motivating and building strong teams
·
Experience enabling strong
interdepartmental relationships
·
Ability to manage multiple projects
in a fast-paced, deadline-driven environment and a proven ability to build
consensus and work effectively within a cross-departmental team
Critical Competencies for Success
·
Understands our portfolio –
technology, features and benefits;
·
Understands customer needs and
explains the impacts and value of solutions compared to our direct and indirect
competitors
·
Identifies and qualifies
opportunities to develop new business.
·
Applies commercial acumen to maintain
a healthy profit margin
·
Knows what the competitors are
offering, how our offer compares and uses market data to drive decisions.
How to Apply
If you meet the above qualifications,
apply online through our career
portal.
Reporting
Analyst
We are pleased to announce the
following vacancy in the Customer Operations Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below:
Reporting to the Manager
-Reporting,the job holder will be responsible for data extraction, data
Integrity checks, reports generation and analysis to support the divisional
management decisions.
Roles
·
Generate accurate daily reports as
per set timelines;
·
Provide 100% accurate analysis on
performance trends;
·
Provide commentary on daily, weekly
and monthly performance;
·
Provide and manage efficient feedback
mechanisms from users of reports and MIS;
·
Liaise with Call Centre managers and
other sections for explanations on trends and changes thereof;
for decision making;
for decision making;
·
In-depth analysis of the focus areas
giving insights on performance/process/product improvements;
·
Create innovative reports to support
the Division;
·
Ensure all CM reporting requirements
are fully met before go-live of new Systems, products, processes &
services;
·
Follow up on faster resolution of
issues during CM reporting systems downtimes with IT;
·
Consistently interrogate data to
confirm accuracy and completeness;
·
Identify any integrity issues/gaps
and follow-up for resolution with the relevant teams within the set SLAs;
·
Efficiency in MIS reporting by
periodically improving on data retrieval and storage with IT;
·
Liaison with the rest of business to
get the necessary data for analytical purposes.
Requirements
·
Degree from a recognized university,
preferably business degree in Mathematics (operations research), statistics,
finance, accounting or Economics. An advanced degree highly preferable;
·
At least 6 years working experience 4
of which should be in a similar role OR 4 years experience in telecommunication
industry 2 of which should be on a similar role.
·
Good experience in creating advanced
presentations using MS power point.
·
Good experience in other MS office
tools particularly advanced Excel and any other data analytical tools;
·
Detail oriented and able to ensure
the highest level of accuracy in data mining, analysis and feedback;
·
Strong System savvy and willing to
try new ideas and problem solving approaches;
·
Strong analytical skills with a
strong capability to develop and analyze complex data sets and understand their
significance to customer care;
·
Good interpersonal skills and ability
to work in a team.
How to Apply
If you meet the above qualifications,
apply online through our career
portal.
Area
Sales Manager - Nairobi West
We are pleased to announce the
following vacancy in Nairobi West department within the Regional Sales and
Operations division. In keeping with our current business needs,we are looking
for a person who meets the criteria below.
Reporting to the Senior
Manager-Regional Sales, the position holder will be responsible for indirect
generation of sales revenue through effective management of Safaricom Business
in the assigned area. This will be achieved by ensuring availability of the
company’s products and services in the area at all times and effectively
aligning Dealer distribution to meet the Retail objectives.
They will also grow Sales within the
Area by developing innovative ways of increasing/growing airtime sales at the
Point of Purchase; Value added services and connections by ensuring
availability of the company products at all times within the area of
Accountability.
Roles
·
Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area.
·
Effectively execute through SFE tool
to achieve RED objectives within a sales area.
·
Ensure achievement of set sales and
usage targets i.e. Monthly, quarterly, semiannually or annually.
·
Prepare, plan and execute Area Sales
programs aimed at market penetration, availability of the company products and
services at all time.
·
Ensure shops are well branded
according to Safaricom standards in order to create awareness & ensure that
stores are well stocked and sell at recommended sales prices.
·
Seek new alternative channels and
route to market In order to maximize on all revenue opportunities and reduce
reliance on the dealer network
·
Ensure highest level of integrity
especially in dealing with dealers through reinforcing high ethical and
compliance standards in the sales and distribution process.
·
Develop,train & motivate dealer
network to enhance 3rd party practices in the market
Requirements
·
Degree in a Business related field,
preferably marketing with Marketing experience.
·
Diploma in Professional Marketing
from Chartered Institute of Marketing will be an added advantage.
·
Must have at least 4 years working
experience in a sales environment.
·
2 Years must be in distribution
preferably FMCG.
·
2 Years must be in people and team
management
·
1 Year must be in Direct selling and
Market development.
·
Excellent knowledge of Safaricom
products and services.
·
Excellent written and verbal
communication skills (articulate) coupled with good listening and critical
reasoning skills.
·
Proactive, confident, energetic and
able to work under pressure with a positive attitude and use good organization
skills
·
Excellent Partner and channel
management.
·
Excellent interpersonal skills.
·
Demonstrate ability to implement
processes and handle cross functional issues from end to end.
·
Demonstrate ability to handle
governance issues, bring people to task
How to Apply
If you meet the above qualifications,
apply online through our career
portal.
