Manager
Location: Nairobi,KE Organization
Name: E – Commerce Department
Department Description
We are pleased to announce the
following vacancy in the E commerce Department within the Enterprise Business
Unit Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Reporting to the Head of E commerce,
the Vendor Experience Analyst will ensure an excellent customer experience end
to end. Analyzing, understanding and executing constant improvements to the
online/onsite and offline experience.
Ensure an excellent vendor
experience, supporting variety of touch points across our platform, from on
boarding to execute commercial/operation plans. Responsible for the VNPS and
NPS of the department, ensuring the right communication to the rest of the team
and constantly exploring improvements to the KPIs
Responsibilities
·
Ensure an excellent customer
experience from end to end. Analyzing, understanding and executing constant
improvements to the online/onsite and offline experience
·
Ensure an excellent vendor
experience, supporting the variety of touch points across our platform, from on
boarding to execute commercial/operation plans.
·
Responsible for the VNPS and NPS of
the department, ensuring the right communication to the rest of the team and
constantly exploring improvements to the KPIs.
·
Improve the customer experience based
on feedback from customers, internal stakeholders and recommend remedial
practices
Requirements
·
Degree in a Business related field,
preferably marketing with Online Marketing experience
·
3 – 5 years’ experience in online
marketing;
·
Project management experience
·
Understanding of e-commerce
on-boarding requirements
·
Experience in WordPress or content
management system, 3 years hands-on experience on managing e-commerce websites
·
Solid experience of how to structure
& optimize content for web
·
Must be willing and able to
accommodate flexible work schedule during critical business periods and must
exhibit high degree of ownership and accountability.
How to Apply
Human Resource Internships
Location: Nairobi,KE
Department Description
We are pleased to announce the
following internship opportunities in the Talent Acquisition & Capability
Management department within Resources Division. The main aim of the internship
is to give on-going university students an opportunity to experience and work
in a real corporate environment.
Brief Description
Reporting to the Senior
Manager-Talent & Resourcing, the role holder will be exposed to several key
areas and roles.
Responsibilities
·
Manage low level department programs
·
Provide project management support
for department activities
·
Records Management
·
Reporting and Analytics
·
Track calendar of departmental
activities
·
Event Management
·
Running resource center
·
Liaise with consultants on specific
workshops and programs
·
Manage relationships with
departmental external providers
·
Provide coordination support during
departmental & divisional activities
·
Participate in ongoing Talent
programs
Requirements
·
Under-graduate student (On-going) in
a business/humanities related field (a Human Resource discipline will be an
added advantage) – Indicate your year of study aand expected Graduation date on
your CV Hands-on experience in use of Microsoft Office applications especially
MS Excel
·
Proactive, confident, energetic with
the ability to work under pressure to tight schedules/deadlines and monitor and
follow up on all actions taken
·
A highly motivated person with a
positive attitude towards work, innovative, creative, results oriented with
excellent analytical skills
·
A proven team player with excellent
communication and interpersonal skills
·
Good command of written & spoken
English
·
A strong sense of self drive,
initiative, integrity and a sense of humor
How to Apply