Our client who is one of the
prestigious hotels in Kitui County is seeking to fill the following position in
their set up:
Receptionist
(1 Post)
Job Summary: Answer inquiries and obtain information for general public,
customers, visitors, and other interested parties.
Job Duties and Tasks
Your responsibilities will include,
but not limited to the following;
·
Operate telephone switchboard to
answer, screen and forward calls, providing information, taking messages and
scheduling appointments.
·
Receive payment and record receipts
for services.
·
Perform administrative support tasks
such as proofreading, transcribing handwritten information, and operating
computers to work with pay records, invoices, balance sheets and other
documents.
·
Greet guests entering the hotel,
determine nature and purpose of visit, and direct or escort them to specific
destinations.
·
Hear and resolve complaints from
customers and public.
·
File and maintain records.
·
Transmit information or documents to
customers, using computer, mail, or facsimile machine.
·
Schedule appointments, and maintain
and update appointment calendars.
·
Analyze data to determine answers to
questions from customers or members of the public.
·
Provide information about the hotel,
such as location of departments or offices, employees within the hotel
facility, or services provided.
·
Keep a current record of staff
members’ whereabouts and availability.
·
Collect, sort, distribute and prepare
mail, messages and courier deliveries.
·
Take orders for services or materials
and send them to the proper departments to be acted upon.
·
Schedule space and equipment for
special programs and prepare lists of participants in liaison with the hotel
Manager
·
Process and prepare correspondence.
·
Perform duties such as taking care of
plants and straightening magazines to maintain lobby or reception area.
Skills needed
·
Active Listening – Giving full
attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at
inappropriate times.
·
Speaking – Talking to others to convey
information effectively.
·
Reading Comprehension — Understanding
written sentences and paragraphs in work related documents.
·
Writing – Communicating effectively
in writing as appropriate for the needs of the audience.
·
Service Orientation – Actively looking
for ways to help people.
·
Social Perceptiveness – Being aware
of others’ reactions and understanding why they react as they do.
·
Time Management – Managing one’s own
time and the time of others.
·
Coordination – Adjusting actions in
relation to others’ actions.
Education & Experience
·
Holder of Diploma in
Administration/secretarial & front office operations (a Degree in the same
field is an added advantage)
·
At least 2 years experience in a busy
front office
Knowledge,
·
Customer and Personal Service–
Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment, meeting quality standards
for services, and evaluation of customer satisfaction.
·
Clerical — Knowledge of
administrative and clerical procedures and systems such as word processing,
managing files and records, stenography and transcription, designing forms, and
other office procedures and terminology.
·
English Language — Knowledge of the
structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
How to apply;
If you are up to the challenge and
meet the minimum requirements, send cover letter and CV to the following e-mail
addresses; info@equatorialconsultants.co.ke or johnmwanzia@gmail.com not later
than 25th September, 2017