Massive Recruitment in Standard Bank

EcoSystems & Acquisition Manager

To drive the governance and execution of the Corporate & Investment Banking strategy focusing on eco systems. Ensure alignment of all Corporate & Investment Banking initiatives to the Corporate & Investment Banking strategy as well as in personal & Business Banking strategy in line with the eco systems approach.

Manage the activity, productivity and interplay of Corporate & Investment Banking with personal & Business Banking by defining, implementing and supporting Corporate & Investment Banking initiatives aligned to the country’s business objectives and local market expectations.

Responsibilities

Client strategic plan development and execution

·         Leads the execution of strategic Corporate & Investment Banking plans as well as Personal & Business Banking plans (together with the sector & segment heads) and drives the implementation of
eco systems.

·         Research and analyse the local market to understand key business drivers, influences and competitor activity.
Identify strengths and weaknesses in the Corporate & Investment Banking strategy and ensure that suitable tactics are implemented to address concerns and maximise strengths.

·         Opportunity Management – Ensure that adequate “joint ventures”, synergy and relationships are built with sector heads in Corporate & Investment Banking, Segment heads in Personal & Business Banking and

·         Channels to create efficiencies in Corporate & Investment Banking.

·         Working with the MI team, develop, implement and manage measurement systems within the unit to ensure an efficient and accurate MIS structure.

·         Participate and provide insights to the Budget process for Corporate & Investment Banking, as well as Personal & Business Banking.

·         Track the achievement of sector financial targets, such as, revenue, ROEs, and share a monthly report with the segment heads.

Development of a strategic growth and execution plan

·         Check alignment of CVPs in CIB to the PBB strategy.

·         Articulate success for the CIB strategy and set up tracking measures

·         Secretary to the ecosystems forums & SteerCo and providing minutes to the teams.

·         Collate and provide portfolio reports on ecosystem management, NII & NIR revenue and growth on a monthly basis.

·         Run initiatives e.g. campaigns that will increase penetration per ecosystem.

·         Work with the MI team to develop measures specific to tracking Eco systems activities and penetration.

Service Excellence

·         Facilitates the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified.

·         Ensure that all issues identified in client surveys are addressed within agreed timelines.

Compliance & Risk management

·         Conduct set routine activities such as, monthly reporting, Manco pack development and completion and filing of minutes for CIB & PBB MANCO meetings.

·         Drive the Eco system forum & SteerCO

·         Ensure that a needs analysis is conducted to identify customer needs in CIB & PBB and incorporated into the CVPs.

·         Monitor and track operating expenditure budget using established control measures for the team and provide a report to the segment heads on a monthly basis.

Qualifications

·         Business Commerce related Degree from recognised University

·         Post graduate qualifications such as MBA or related post graduate diplomas

·         Minimum of 3 years’ experience in the client service environment.

·         Strong Change Management skills and an understanding of change management models. Thorough knowledge and understanding of all Business Banking, product/ service offerings.

·         Understands the meaning and implications of key financial indicators and uses financial analysis to evaluate strategic options and opportunities

·         Ability to use own understanding of the clients’ business, their environment and objectives, and demonstrate the ability to forge relationships with assigned clients by delivering solutions suited to their
strategy.

·         The ability to select the appropriate index or other benchmark information to use to review investment performance

·         The ability to plans, develop and execute an enterprise information management framework, to improve the accuracy, integrity and accessibility of information.

How to Apply

If you meet the above qualifications, apply through our online recruitment portal before 25th September 2017.

Wealth Manager

Play a leading role in the establishment and growth of the Wealth and Investment business in Uganda

Have the technical knowledge to provide holistic financial planning services to High Net Worth clients, including investments (on- and offshore), estate and retirement planning, and Trust &

Fiduciary, with the intention of increasing assets under management. Be able to ‘hunt’ for new clients (market Wealth & Investment clients) as well as maintain relationships on an ongoing basis.

Develops and maintains credible, trustworthy client relationships which are based on relevant and accurate advice, tailored solutions and an intimate understanding of the clients’ needs and personal circumstances.

Fully accountable for the relationship with clients. Control and manage the relationship that the client has with Stanbic Bank on an ongoing basis as well as marketing the services of the other internal divisions (Melville Douglas, stockbroking and the greater Standard Bank Group).

Responsibilities

·         Key liaison for the establishment of Wealth and Investment business in Uganda

·         Develop a plan to establish and grow the Wealth and Investment business in Uganda.

·         Responsible for the implementation of the growth plan.

·         Work with key stakeholders both in Stanbic Uganda and the broader Standard Bank Group to implement the plan.

·         Responsible for the profitability of the portfolio and take-on of all new clients

·         Increasing lending fees and assets under management.

·         Client acquisition and retention – service orientated.

·         Relationship management.

·         Client balance sheet optimization.

·         To remain complaint with all legislation pertaining to financial planning, where applicable

·         Meet agreed revenue targets

·         Take accountability for client profitability on a product agnostic basis (ie across the clients’ portfolio of products)

·         Represent Standard Bank Wealth and Investment function in a professional manner, help build its profile and reputation as a high quality service, with a focus on maintaining long-term relationships with clients

·         Broaden client relationships within the Group through introductions and facilitation of business flows through CIB, PBB and Liberty as appropriate.

·         Provide appropriate advice to clients on products and service offerings and ensure that these are packaged and structured to minimise risk to protect the interest of both parties. Collaborate with product specialists (both onshore and offshore)

·         Coordinate and execute an appropriate client contact plan and ensure coordination with broader marketing and events

Qualifications

·         Appropriate Financial or Investment Degree

·         Proven track record in the financial services industry, preferably with relationship management experience in

·         Wealth and Investment, Business Banking or Investment Banking.

·         Understanding of financial service trends and Wealth and Investment both nationally and internationally.

·         Understand the activities of the traditional and non-traditional competitors and the impact of these on Wealth and Investment’s relationship with the client.

·         Utilize information management systems and processes to pre-empt selling opportunities and identify opportunities and threats to clients and the bank.

·         Effectively use this knowledge to continually provide information to ensure that the products and services of the bank meet the needs of the client and stay abreast with world best practice

·         Monitor markets and pre-empt risk for both the client and the bank

·         Good knowledge and understanding of banking, risk, wealth creation mechanisms and the entire range of products and services useful to Wealth and Investment, with knowledge of their mechanisms, client benefits, limitations, profitability to the bank, and value in developing long term business relationships.

·         Utilize this knowledge to identify cross-selling opportunities and identify the relevant resources within the bank to optimize these selling opportunities.

·         A thorough understanding of financial markets, their behaviour, movements and expectations with respect to market.

·         Ability to appropriately balance technical input and marketing skill to address client environment and needs

How to Apply

If you meet the above qualifications, apply through our online recruitment portal before 26th September 2017.

Manager Business Banking Evaluation

Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

To assist Retail Bank in achieving their asset growth targets by providing effective value adding risk management, whilst maintaining a quality-lending book, through judicious and effective management thereof. The delivery of a professional service to the business units, by assessing and evaluating credit facilities (new and/or existing) based on sound credit & financial principles which supports the minimising of risk to the bank. Ensure the effective assessment of risk with respect to lending and related activities across all branches and suites.

Accountabilities

·         Evaluates whether Business Banking proposals meet sound business criteria and credit risk falls within acceptable parameters, approve and recommends appropriate credit facilities including terms or conditions of facilities.

·         Ensure accuracy and reliability of approvals within advised DA, or referrals to higher authority, on Business applications reviewed

·         Add value to the credit approval process by guiding originators as appropriate to reduce reworks on applications to < 10%.

·         Identify, quantify and evaluate credit risks in relation to profitability of business proposals and financial viability of Business banking credits.

·         Manage adherence to the service level agreement that have been concluded.

·         Build relationship with, branch based business bankers and Suite-based Business Banking managers to improve quality of business proposals and turnaround time on credit evaluations

·         Detects and evaluate shifts or changes in key risk parameters and evaluate the implications of such changes on continued banking relationship.

·         Actioning of the daily referral report and make decisions to pay or not based on the reason for excess and source of adjustment, the terms of sanction in existence and the risk to which the Bank is exposed.

·         Issuing of sanction letters, clearly stating the conditions and requirements of the lending.

·         Actively hind sighting lending decisions to ensure that correct procedure are being followed in the approval of facilities, which will prevent new NPL’s.

·         Monitor watch lists process to ensure that irregular accounts are identified early and accounts identified as high risk are being managed effectively in terms of agreed action plans.

·         Review of relevant internal & external communications, such as circulars, economic reviews on industries, & financial or industry publications to ensure that any development, new requirements or external risks are properly taken cognizance of in lending decisions or conditions of lending.

·         Monitor the risk grading of all Business Banking customers using BBRS.

·         Carry out other functions that could be assigned on daily basis in addition to present roles.

·         Liaising with Legal department on credit related issues.

Qualifications

·         Minimum of 5 years banking experience, particularly pertaining to credit risk management, banking processes with regard to banking products and the operation thereof.

·         Knowledge B.Sc in any Social Science course with a Master’s degree or professional qualification

·         Detailed understanding of accounting, including both management and financial accounting, in order to analyze the financial strength and weaknesses of clients, and identify potential risk to credit proposals.

·         Sound knowledge and understanding of credit criteria, credit policies, risk and financial analysis, credit control and the application thereof

·         Thorough working knowledge of the operating system and its related procedures, for analyzing the account behavior of clients, identifying trends or shift in credit risk profiles and the management of excesses.

·         Thorough understanding of all the bank’s product and facilities that give rise to counterparty credit risk, including their mechanisms and source of profitability for the client and the bank, and what constitutes credit risk in these facilities.

·         Understanding terms of the facilities, and any conditions and covenants that will need to be complied with over the duration of the facility’s life, in order to manage risk within set parameters.

·         Sound knowledge of available products, including Group Company and related products, competitor products and industry trends.

·         Must know product constraints and how to adapt to customer needs and profitability.

How to Apply

If you meet the above qualifications, apply through our online recruitment portal before 26th September 2017.

Financial Reporting Officer

Budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors.

Job Purpose

·         Financial accounting and reporting

·         To ensure the overall integrity and accuracy of the General Ledger as a basis for the preparation of financial and management reports.

·         Management accounting, planning and budgeting

·         Detail review and analysis of financial performance

·         Quality commentary and MI

·         Budget preparation and planning.

·         Custodian of the General Ledger and Chart of Accounts.

Responsibilities

·         Preparation of the business unit BS and PL on a daily and monthly basis.

·         Monitoring business unit balance sheet movements and ensuring that they reflect the correct balances and all the relevant account reconciliations are performed and corrective actions taken.

·         Provide quality commentary to Head office reports and management MI and adhering to set timelines.

·         Provide insightful reports on financial performance to business and enabling functions that align to bank’s strategy

·         Ensure data integrity and a more robust control framework for generation and submission of reports

·         Provide cost benchmark information against competitors of similar size to help manage cost more efficiently

·         Optimal budgeting process and planning, monitoring and forecasting for the Bank and its related entities.

·         Create more cost effective controls and reporting framework/cost management.

·         Continuously improve on financial reporting processes, reports and insights offered to business

·         Ensure maintenance of and adherence to Stanbic accounting policies and procedures.

·         Provision of Technical Advice and Accounting support to other Functional Unit

·         Assisting with end of month (EOM) and ensuring all journal entries, ledgers and sub ledgers for the Group are accurate and timely.

·         Perform revenue assurance for the Bank and individual Business level.

Qualifications

·         University Degree from a Recognized University.

·         ACCA / CPA(K)

·         Understanding of International Financial Reporting Standards.

·         Computer literacy and knowledge of personal computers and software packages such as MS Word, MS Excel,

·         MS PowerPoint, MS Access. Working knowledge of SAP, T-24 and Branch power is added advantage.

·         Good communication and presentation skills.

How to Apply

If you meet the above qualifications, apply through our online recruitment portal before 28th September 2017.

Marketing Administration Officer

Defining, marketing and protecting the Standard Bank brand across our business – including specialist advice and activity for specific countries and business units.

Provide administrative and operational support to the Marketing & Communications team.

Responsibilities

Projects/Work Depository and updates:

·         Coordinate all Marketing and Communications projects/ work, provide weekly updates, raising any red flags in good time so as to ensure timely and excellent delivery

·         Responsible for compilation, documentation and timely submission of Marketing and Communication reports

Budget management and reporting:

·         Manage requisition process – from quotation, budget confirmation, LPO issuance to invoice payment

·         Provide monthly reports on Marketing and Communications expenditure per Cost Centre

·         Budget analysis on departmental costs and also expenditure based on stated strategy, plans and allocated budget

Process reviews, recommendations and implementation

·         Continuously find ways of ensuring that we are operating efficiently and effectively through process reviews with teams that we work with (within the department, business/procurement/Group Estate and external agencies and service providers)

Marketing and Communications store management

·         Adhere to the store management process

·         Conduct stock taking at least twice a year.

·         Submit stock take report and recommendations on merchandising/promotional items approach

Marketing and Communications compliance and audit reviews

·         Responsible for gifts and entertainment record keeping for the marketing and communication team

·         Ensure compliance of all audit and compliance issues for the department

Administrative Duties

·         Leave Management and tracking for the marketing and communications team

·         Organize key Marketing and Communications meetings and ensure preparedness of the team

·         Management of Marketing and Communications supplies, branded materials and promotional items

·         Assist Head of Marketing and Communications with any administrative matters

·         Assist in the preparation of key presentations in compliance with the set standards of the organisation.

Qualifications

·         Bachelor of Commerce degree or equivalent.

·         A background in finance or a finance qualification will be an added advantage.

·         Advanced computer literacy and knowledge of personal computers and software packages such as MS Word, MS Excel, MS PowerPoint, and MS Access.

·         Good communication and presentation skills at a senior level

How to Apply

If you meet the above qualifications, apply through our online recruitment portal before 28th September 2017.

Customer Care Centre Team Leader

The position is a senior role, responsible for achievement of Call Center targets of Personal Banking email team.Ensures professional and courteous support to all inbound email Stanbic Bank customers.

Keeps management informed of schedules, priorities, and problems through daily monitoring of outstanding queries, work load and productivity of Personal Banking email team.

Responsible for day-to-day functional supervision of the Personal Banking email team, including work allocation and assignment and attendance monitoring

Provides input to Manager, Customer Care Center, in selecting, training, development and completing performance appraisals of the Personal Banking email team Manages direct reports’ knowledge & technical skills development through continuous coaching, motivational & training initiatives

Responsible for reward and recognition within the PB email team

On needs basis is able to change role and manage the telephony team at manager’s request

Accountabilities

·         Schedule adherence by Personal Banking email consultants

·         Accurate logging & resolution of queries within the prescribed set standards

·         Point of referral for difficult enquiries

·         Adherence to escalation matrix by Personal Banking email team

·         Resolution and prescribed Escalation of queries

·         Learning and growth within Personal Banking email team

·         Planning/Allocation/Assignment of email staff support on a day to day basis, ensuring no drop in Customer Service query management levels

·         Effective migration of Customers to more appropriate channels

·         Review of procedures aimed at improved service quality and TATs

·         Personal Banking Email team productivity monitoring & scoring

·         Ensure >98% of all investigative queries received are resolved within TAT and >98% general queries within a TAT 48 hours

·         CCC – ISS score of 8.5

·         Responsible for the implementation and adoption within CCC of all Compliance, IT Security, Anti-Money Laundering and Sanctions related
requirements contained in policies, procedures and processes. This includes the consideration and approval of

·         PEP on-boarding and continued business engagement in instances where no adverse information is available.

Qualifications

·         University Degree in Commerce, Business Administration or in a numerate field from recognised University
Institute of Bankers would be an advantage.

·         Training in Customer Care/Service, Sales and Marketing.

·         Professional Training in Banking and Finance.

·         Strong experience in a related position within a call centre environment.

·         Previous leadership experience important.

·         Relevant Sales and Service experience

Knowledge/Technical Skills/Expertise

·         Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.

·         Understanding of the relationships between the various business units.

·         Knowledge of bank products and services applicable to the current market served.

·         Knowledge of service standards and SLAs.

·         Risk and compliance management principles.

How to Apply
If you meet the above qualifications, apply through our online recruitment portal before 29th September 2017.