ICT Officer
Working
closely with the ICT Manager to provide a secure and efficient network
infrastructure to support the organizations’ software and systems.
Responsibilities
Strategy, policies and procedures:
·
Working with ICT Manager, to provide
key IT support within the ICT department and to all our users throughout the
company.
·
Assist in developing, communicating
and implementing organizational ICT policies and procedures in accordance with
the ICT strategy, organizational direction, ICT legislation and best practice
·
Keep abreast of technology trends and
discern which offer solid, appropriate, cost-‐ effective ICT solutions to the
organization
Network maintenance and operation:
·
Ensure the efficient, secure and
effective operation and performance of the organizations’ network in the head
office and all clients where technically possible
·
Ensure that an adequate plan for
disaster recovery and carrying out back-‐ups of the organization data is
maintained and has been effectively implementedProvide MS Office, ERP and other
internal IT and external system support
·
Provide inductions to all new staff
on the computer systems of the organization relevant to their role, including
the use of all relevant software packages.
·
Provide inductions to relevant staff
as and when new software/hardware that is introduced
How to Apply
Customer
Care Representative
Job Summary
The overall purpose of the Customer
Care Representative position is to acquire, grow and deepen customer
relationships through excellent service delivery and cross-selling and
up-selling Securex products.
Responsibilities
Customer Care
·
Ensure the delivery of quality
service to customers and the projection of a professional and warm image.
·
Ensure excellent on boarding
experience for customers through timely delivery of contracts and Welcome
Letters
·
Ensure 100% adherence to customer
visit policy to include regular, post installation and post incident visits
·
Receive and report all customer
complaints/ requests to ensure timely response as per the Securex promise.
·
Take advantage of interaction with
customers to educate them on all our products and services and encourage them
to participate and give feedback.
·
Administer quarterly customer
satisfaction questionnaires as per assigned customer samples to gauge and rate
satisfaction
·
Ensure effective use of systems and
adequate engagement of customers to capture all relevant details for faster
resolution of complaints.
·
Ensure that all customer requests,
complaints and complaints are logged on evolution.
·
Ensure timely resolution of customer
issues and escalation of any issues outside job scope and follow through to
ensure closure.
·
Ensure good housekeeping and filing
of customer documents, internal reports and any other documents
How to Apply
Investigations Officer
You are responsible for ensuring that
investigations are completed in a timely and proportionate manner and that all
the information which is relevant to the allegation is identified and presented
in their report.
Responsibilities
·
Investigate all cases referred to him
by the company and submit conclusive reports to the management.
·
Frequent liaison with the police to
ensure quick closing of cases
·
Immediately advising the management
on the possibility of compensation to the client
·
Advising the management on any intelligence
information likely to affect the performance of the guards within the company.
·
Participate in Training of guards at
the assignments when needed, on the following:-
1.
Crime prevention
2.
Giving evidence in court
3.
Securing scenes of crime
·
Keep proper records of all statements
recorded and avail them to the management when needed.
·
Maintain crime/incidents statistics
on the happenings in the field and advice the management for further
deliberation
How to Apply