Marie Stopes Kenya is an NGO
registered in Kenya. We are affiliated to Marie Stopes
International.
Together we deliver post
abortion care, quality sexual and reproductive health care and family planning
to millions of the world's poorest and most vulnerable women.
Job Title: Deputy
Channel Lead - Social Franchise
Location: Kenya
(Various)
Reporting to: Senior
Coordinator, Social Franchise
Probationary Period: 3
months
Contract Type: 2 Years with possibility of extension
Contract Type: 2 Years with possibility of extension
Job Group: E1
Reporting to the Channel Lead
- Social Franchise, the Deputy Channel Lead – Social Franchise (DCL-SF) is
responsible for the delivery of the social franchise strategy within a subset
of the Marie Stopes Kenya Social Franchises.
AMUA social franchise clinics
deliver high quality family planning services to the poorest and hardest to
reach areas of Kenya, and deliver the majority of MSK’s health impact.
The post holder will directly supervise 5-6 Social Franchising Coordinators, and be responsible for the overall performance of these staff and the social franchise clinics under these staff.
The post holder will directly supervise 5-6 Social Franchising Coordinators, and be responsible for the overall performance of these staff and the social franchise clinics under these staff.
He/she will be responsible
for increasing accountability in terms of mitigating fraud, and increasing the
productivity and quality of care of the franchise services.
He/she will be closely
supported by other teams across MSK and monitored routinely by the Channel Lead
- Social Franchise.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
- mission driven
- customer
focused
- results
orientated
- Pioneering
- Sustainable
- people
centered
Key Responsibilities and
Measures
Improve the productivity and
efficiency of the Social Franchise Teams
- With the
support of the Channel lead,, establish and agree annual plans and strategies
for each social franchise coordinator to reach their service, safe
abortion and CYP targets.
- Strategize
with the Channel lead , to improve performance across the channel and
implement new initiatives
- Work with
Social Franchising Coordinators to analyse the network for productivity,
services delivered and quality to improve performance
- Use the
Marketing Strategy and work closely with marketing officers and field
coordinators to strategize locally to increase overall client flow, as
well as client flow from target audiences such as youth and high risk
populations
- Routinely
monitor the performance of social franchise coordinators, and their clinic
performance against targets and put management improvement strategies in
place
- Flag and
mitigate against potential or actual fraud risks in collaboration with the
MSK Internal Audit team
Measures
- Individual
OGSM targets met for each SF coordinator
- Social
Franchising coordinators improve their franchisee CYP, SA and client
numbers month to month
Improve adherence to systems
supporting Social Franchise operations
- Ensure that
working advance requests, payment requests, recruitment requests,
surrenders and other paperwork are properly submitted and followed up as
needed
- Ensure that
all ORION and other reports are done on time
- Ensure banking
and surrenders are done monthly and correctly
- Line manage
Social Franchise Coordinators and ensure that OGSMs are completed for all
team members.
Measures
- Social
Franchisinng Coordinators never work without advances or are stocked
out of supplies
- ORION and
client records are complete
- No loss due to
financial fraud
Support improvements in
clinical quality
- Work closely
with the MSK QAM team as instructed by lead to follow up action
plans with SFCs to ensure high quality services are delivered at all times
in all clinics
- In
collaboration with the QAM team, ensure that franchise provider clinical
skills are routinely assessed and actions put in place to fill any gaps
- Ensure all
clinical incidents are reported as required
- Ensure SF stocks
are stored in accordance with MSI global standards
Measures
- Improved QTA
scores
- Reduced
complications
Demonstrate leadership
qualities
- Consistently
model MSK leadership behaviours and develop leadership qualities among
line reports
- Present
regularly to the MSK CMT/SMT on performance and new initiatives to
improve performance as instructed by Channel lead
- Build pride
among MSK staff as providers of safe abortion services
Measures
- Improved staff
engagement measured in annual surveys
Skills and Experience
Qualifications:
- Educated to
Degree level (Graduate degree preferable)
- Degree in a
clinical discipline (desirable)
Experience:
- Experience in
management of clinics and medical facilities
- 5 years NGO
experience
- Experience in
improving clinical quality through supportive supervision
- Experience in
dynamic, fast paced problem solving and turning around struggling
facilities
- Experience as
a line manager including performance management (desirable)
- Experience in
financial forecasting and management
- Experience in
reproductive health programming (desirable)
Skills:
- Strong IT
skills, including Microsoft Office package
- Experience in
a leadership position
- Forceful,
resilient personality
- Confident
presenter
- Analytical
ability and a creative thinker
- Fluency in both
written and spoken English, with exceptional writing and presentation
skills
- Ability to
work well with others in a team environment
- Ability to
manage a very heavy and fluctuating workload
- Attitude /
Motivation:
- Demonstrates
MSK team member behaviours.
- Pro MSI
philosophy of social enterprise and cost recovery
- Prochoice
Job Title: Deputy
Channel Lead - Outreach
Location: Kenya
(Various)
Reporting to: Senior
Coordinator, Outreach
Probationary Period: 3
months
Contract Type: 2 Years with possibility of extension
Contract Type: 2 Years with possibility of extension
Job Group: E1
Reporting to the Channel Lead - Outreach, the Deputy Channel Lead - Outreach (DCLO) is responsible for the overall delivery of the centres strategy within a subset of the Marie Stopes Kenya Clinical Outreach Teams.
These teams deliver high
quality family planning services to the poorest and hardest to reach areas of
Kenya, and deliver the majority of MSK’s health impact.
The post holder will directly supervise 6-8 Outreach Team leaders, and be responsible for the overall performance of their teams.
The post holder will directly supervise 6-8 Outreach Team leaders, and be responsible for the overall performance of their teams.
They will also supervise 1-2
regional Clinical Officers or Doctors, who move between teams providing
permanent methods of contraception.
They will be responsible for
increasing accountability in terms of mitigating fraud, increasing productivity
through improving client flow and improving clinical quality through routine
monitoring.
They will be closely
supported by other teams across MSK and monitored routinely by the Channel Lead
- OLutreach and the Director of Programme Operations.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
- mission driven
- customer
focused
- results
orientated
- Pioneering
- Sustainable
- people
centered
Key Responsibilities and
Measures
Improve the productivity and
efficiency of the MSK Outreach Teams
- With the
support of the Senior Coordinator: Outreach, establish and collate agree
annual plans and strategies for each team to reach their service and CYP
targets.
- Work with Team
Leaders to map outreach sites and work cost efficiently to reach the most
possible clients with the fewest nights out and minimize time spent on the
road
- Use the
Marketing strategy and work closely with MSK Marketing officers and field
coordinators to strategize locally to increase overall client flow, as
well as client flow from target audiences such as youth and high risk
populations
- Strategize
with the Channel lead - Outreach to improve performance, address
underperformance across the channel and implement new initiatives
- Routinely
monitor the productivity of individual centre Outreach Team Leaders and
providers and put performance management strategies in place as required
- Flag and
mitigate against potential or actual fraud risks in collaboration with the
MSK Internal Audit team
Measures
- Individual
OGSM targets met for each centre
- Outreach Teams
improve their CYP and client numbers month to month
Improve adherence to systems
supporting Outreach operations
- Ensure that
working advance requests, payment requests, stock reports, recruitment
requests, surrenders and other paperwork are properly submitted and
followed up as needed
- Ensure that
all client consent forms, insurance forms and other documents are
appropriately filed and stored
- Ensure that
all CLIC shifts are closed and filed at the end of the day, and that team
leaders are making the correct checks
- Ensure banking
and surrenders are done monthly and correct
- Ensure stock
cards are always up to date
- Ensure that
OGSMs for FPO team are completed for all team members
Measures
- Outreach teams
never work without advances or are stocked out of supplies
- CLIC and
client records are complete
- No loss due to
financial fraud
Support improvements in
clinical quality
- Work closely
with the MSK QAM team as instructed by the Lead to follow up action plans
and ensure high quality services are delivered at all times
- In collaboration
with the QAM team, ensure that staff clinical skills are routinely
assessed and actions put in place to fill any gaps
- Fill out
monthly quality checklists in collaboration with centre teams and forward
the same to the Channel lead to address any gaps
- Ensure
clinical governance files are always properly maintained, including staff
shadow files in alignment with MSI global standards
- Ensure all
clinical incidents are reported as required
- Ensure stocks
are stored in accordance with MSI global standards
Measures
- Improved
internal audit and QTA scores
- Reduced
complications
Lead strategy within FPO
teams
- Consistently
model MSK leadership behaviours and develop leadership qualities among
line reports
- Present
regularly to the MSK CMT/SMT on performance and new initiatives to improve
performance as instructed by Channel lead
- Build pride
among MSK staff as providers of safe abortion services
Measures
- Improved staff
engagement measured in annual surveys
Skills and Experience
Qualifications:
- Educated to Degree
level (Graduate degree preferable)
- Degree in a
clinical discipline (desirable)
Experience:
- Experience in
management of clinics and medical facilities
- 5 years
working experience
- Experience in
improving clinical quality through supportive supervision
- Experience in
dynamic, fast paced problem solving and turning around struggling
facilities
- Experience as
a line manager including performance management (desirable)
- Experience in
financial forecasting and management
- Experience in
writing donor reports for large grants, including narrative and results
matrices
- Experience in
reproductive health programming (desirable)
Skills:
- Strong IT
skills, including Microsoft Office package
- Experience in
a leadership position
- Forceful,
resilient personality
- Confident presenter
to high level faura
- Analytical
ability and a creative thinker
- Understanding
of, and ability to write and edit donor proposals and reports
- Fluency in
both written and spoken English, with exceptional writing and presentation
skills
- Ability to
work well with others in a team environment
- Ability to
manage a very heavy and fluctuating workload
- Attitude /
Motivation:
- Demonstrates
MSK team member behaviours.
- Pro MSI
philosophy of social enterprise and cost recovery
- Prochoice
Job Title: Security
Officer
Location: Nairobi,
Kenya
Reporting to: Director
– P & D
Probationary Period: 3
months
Contract Type: Fixed with possibility of extension
Contract Type: Fixed with possibility of extension
Contract Length: 2
Years
In Country Travel: Frequent
(75%)
Overview: The Security Officer position is the sole security advisor and security focal point for Marie Stopes Kenya and is a national team member post.
Reporting to the Director – People & Development, the Security Officer will be responsible for fostering a culture of safety and security amongst team members and developing a strong organisational security management infrastructure.
This will be achieved through: regular analysis of the security and operating environment in Kenya; analysing critical incidents affecting MSK and INGOs; developing and managing safety and security guidelines and Standard Operating Procedures; providing security briefings to all international visitors and conduct security inductions with all new team members; integrating security policy to all business areas; and developing and testing contingency plans.
S/he will the first responder
to any critical incident, and will review and make recommendations to the
Country Management Team regarding safety and security management.
Prepare reports on internal
investigations, losses, or violations of regulations, policies and procedures.
Identify, investigate or resolve security breaches
The primary responsibility of this role is to further our Goal THE PREVENTION OF UNWANTED BIRTHS and Mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
The primary responsibility of this role is to further our Goal THE PREVENTION OF UNWANTED BIRTHS and Mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values:
- mission driven
- customer
focused
- results
orientated
- pioneering
- sustainable
- people
centered
Key Responsibilities and
Measures
Security Management
Overall responsibility for ensuring MSK continually meets its Duty of Care requirements in relation to security management and in line with MSI’s Global Security Framework
Overall responsibility for ensuring MSK continually meets its Duty of Care requirements in relation to security management and in line with MSI’s Global Security Framework
Measure: Performance
appraisals
Create and update the MSK
National Essential Security Package (ESP) (including Welcome Pack, Threat
Levels, Context Analysis, Risk Assessment, Standard Operating Procedures,
Contingency Plans,
Measure: National ESP updated every 6 months, or after critical incidents and contextual changes
Support MSK managers to create and update Regional ESPs (including Threat Levels, Context Analysis, Risk Analysis, Standard Operating Procedures, Contingency Plans, and Crisis Management)
Measure: Regional ESPs updated every 6 months
Measure: National ESP updated every 6 months, or after critical incidents and contextual changes
Support MSK managers to create and update Regional ESPs (including Threat Levels, Context Analysis, Risk Analysis, Standard Operating Procedures, Contingency Plans, and Crisis Management)
Measure: Regional ESPs updated every 6 months
Management of day to day
security incidents affecting MSK team members, assets and reputation
Measure: Incident
Reports and incident analysis
Briefing and debriefing of
all programme visitors, new and existing team members
Measure: Briefing
Reports
Ensure a high level of
procedural and physical security measures are in place at all MSK premises,
including access control, visitor protocols, key management, and appropriate
branding / visibility.
Measure: Site Assessment Reports
Measure: Site Assessment Reports
Ensure that appropriate
communications and other security related equipment is in place, functional,
understood and appropriately used by all relevant staff members
Measure: Monthly Security Report
Contractual management of security guards and private security companies, including agreeing, checking and enforcing SOPs and performance.
Measure: Monthly Security Report
Contractual management of security guards and private security companies, including agreeing, checking and enforcing SOPs and performance.
Measure: Private
Security Company Contracts / Monthly Security Report
Renewal of contracts and
management of payments to security communications and tracking suppliers.
Measure: Monthly
Security Report
Focal person for
investigations involving security breaches
Measure: Reports and note follow-up actions
Measure: Reports and note follow-up actions
Report any significant
security breaches to Director – P & D
Measure: Undertake full investigations and recommend actions points in consultation with P & D
Measure: Undertake full investigations and recommend actions points in consultation with P & D
Crisis Management
Support
Delivery of Crisis Management Training to the Crisis Management Team (CMT)
Delivery of Crisis Management Training to the Crisis Management Team (CMT)
Measure: Training
attendance lists
Activate and ensure adherence
to crisis protocol and procedures
Measure: CMT
reviews / Incident Reports
Advise the Country Director,
CMT Lead and Supporter on possible actions, scenarios and outcomes during a
crisis
Measure: CMT
reviews / Incident Reports
Ensure that decisions fully
address duty of care requirements and maintain log book
Measure: CMT
reviews / Incident Reports
Provide links to external
risk management specialists and Kenya security networks
Measure: CMT
reviews / Incident Reports
Human Resources
Support
Assist HR with the security aspect of recruitment, selection, on-boarding and training of MSK positions with security responsibilities (e.g. Regional Managers)
Assist HR with the security aspect of recruitment, selection, on-boarding and training of MSK positions with security responsibilities (e.g. Regional Managers)
Measure: HR
Reports
Successful technical
management of the above positions
Measure: HR
Reports
Develop capacity within the
country programme through training needs identification, training delivery and
on the job support.
Measure: Training
Reports
Provide a security induction
briefings to all new team members
Measure: Induction
completion deceleration
Security Networking
Attend and contribute to external security networks (Donor, Humanitarian Forums)
Attend and contribute to external security networks (Donor, Humanitarian Forums)
Measure: Monthly
Security Report
Actively develop and maintain
security influencer networks with a full range of stakeholders including
community leaders, NGOs, donors, NGO security forums, government, police, armed
forces, intelligence agencies, private security companies
Measure: Meeting
Reports
Continued contact, discussion
and strategic planning with MSI’s Global Security Officer
Measures:
- Monthly
reports.
- Informal
meetings
Safety Management
Ensure that MSK premises, vehicles and assets are free from hazards, safe and well prepared in terms of fire, natural disaster and general safety.
Ensure that MSK premises, vehicles and assets are free from hazards, safe and well prepared in terms of fire, natural disaster and general safety.
Measure: Site
Assessment Reports
Prepare and coordinate fire
and natural disaster safety drills in all locations
Measure: Monthly
Security Report
Skills and Experience
Qualifications:
- Relevant
university degree, preferably security management or international
development
- Relevant
security management training certificates (personal security, security
manager, abduction, risk assessment, hostile environment awareness)
- Have served in
disciplined forces and attained the rank of Captain or Chief Inspector
- Training in
investigations / security intelligence gathering
- First Aid
training
Experience:
- At least 5-10
years of experience in a similar role with NGOs, with extensive experience
in implementing security management procedures
- Extensive
experience working in Kenya.
- Experience
with budget creation and management is desirable
- Experience in
administration
Skills:
- Good
interpersonal and teamwork skills
- Good
communication skills
- Ability to
train and mobilise both international and national team members
- Computer and
organisational skills
- Fluent in
English both written and spoken; and Swahili
- Extensive and
active security network
- Proven ability
to work creatively and independently both in the field and in the Support
Office
Attitude / Motivation:
- Energy and
passion for purpose
- Focus and
drive and ability to stay on track
- Mature with
high level confidentiality.
- Resilience
- Action
orientated
- Focus on
detail while being able to see the big picture
- Flexible and
adaptable
- Culturally
aware
- A compelling
and influential communicator
- Strong
networking skills
- Aligned with
the values of Marie Stopes Kenya and Marie Stopes International
How to Apply
Applications quoting the position title with a detailed CV, contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: pd@mariestopes.or.ke on or before September 22, 2017.
Applications quoting the position title with a detailed CV, contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: pd@mariestopes.or.ke on or before September 22, 2017.
Only shortlisted candidates
will be contacted.
If we do not contact you by
September 30, 2017, please consider yourself unsuccessful.