Customer Service Officers
This position reports to the Customer
Service Manager and will be responsible for responding to a variety of customer
requests and inquiries via the telephone or in person over the counter.
Providing and promoting a professional, high quality, front line customer
focused service.
Responsibilities
·
Dealing with all customer inquiries
in relation to the University’s services and resolving the same at first point
of contact.
·
Ensuring that all calls to the Campus
are dealt with promptly, in line with the University’s standards and targets.
·
Having full knowledge and ability to
access all services to help meet the individual needs of our customers.
·
Liaising with colleagues in relevant
offices so as to resolve inquiries appropriately.
·
Ensuring that customers are advised
of alternative communication methods.
·
Following current procedures when
transferring a call to another member of staff for specialist advice.
·
Taking ownership and responsibility
for all inquiries presented to the Campus
·
Dealing with all calls and enquiries
received within the Campus in line with the University’s policies and
procedures.
·
Performing any other duty that may be
assigned from time to time by the immediate supervisor.
Qualifications
·
Have a Bachelor’s degree in any of
the following disciplines: Social Sciences, Management, Business
Administration, Office Administration or a related degree qualification from a
recognized institution;
·
Have served in the position of
Customer Care Officer for a minimum period of two (2) years or in a comparable
and relevant position in the public or private sector;
·
Have demonstrated professional
competence and ability in planning and administration of Customer Care
functions;
·
Be proficient in the relevant
computer applications;
·
Have superior communication skills.
·
A team player with experience in
dealing with the public.
How to Apply
Applicants are required to submit
applications giving details of the educational and professional qualifications,
age, detailed work experience, present post and salary, applicant’s telephone
number and e-mail address, a detailed curriculum vitae including three (3)
referees who are knowledgeable about the applicant’s competence and area of
specialization.
NOTE:
1. Interested applicants should send the applications to the
undersigned, quoting the reference number for the job applied for so as to be
received on or before 12th September, 2017.
2. Electronic application can be sent in PDF format by email
to recruitment@mku.ac.ke.
3. Terms of service are provided for as per Mount Kenya
University scheme of service
4. Mount Kenya University is an equal opportunity employer.
5. Only short listed candidates will be contacted.
Applications should be addressed to;
The Deputy Vice-Chancellor,
Administration, Planning and Institutional Advancement,
Mount Kenya University,
Main Campus, Thika,
General Kago Road,
Thika, Kenya.
Main Campus, Thika,
General Kago Road,
Thika, Kenya.