Position: Customer
Service Intern
Job Responsibilities.
·
Identify
needs; assessing interests; explaining the products and options.
·
Develop
and maintain strong relationships with customers by providing support,
information and guidance
·
Provide
excellent customer service by responding to customer inquiries, questions, and
concerns.
·
Recommend
changes in products, service, and policies by evaluating results and
competitive developments.
·
Perform
other related duties as assigned.
·
Knowledge,
Skills & Abilities
·
Must
be detail-oriented and a team player
·
Must
be exceptionally self-disciplined
·
Must
possess excellent customer service and interpersonal skills
·
Ability
to actively listen, communicate clearly, concisely and ensure customer
understanding
·
Ability
to handle sales rejection and maintain mental focus
·
Solid
time-management and follow-up skills.
·
Help
sniff out innovative ideas to improve processes and performance.
·
Provide
complete and appropriate solutions for every customer to achieve sales goal and
maximize customer satisfaction.
·
Greet
customers on phone and the sales floor, determine the customer’s needs and
provide information on the make, type, and comparative quality of the merchandise
desired as well as suggest an appropriate selection of complimentary
merchandise.
·
Recommend
selections that meet the customer’s needs, and emphasize selling points of
items such as quality, utility, versatility, etc
Job Requirements
·
At
least a B and above in KCSE
·
At
least a diploma in business or technology-related course.
·
Experience
in Information Technology sales/customer service will be an added advantage.
·
Willing
to work on weekends.
·
Must
be proficient with PCs and Windows, Microsoft Office (Outlook, Excel, Word and
PowerPoint)
·
Strong
communication and follow-up skills.
·
Enthusiasm,
reliability and the ability to multi-task.
How to Apply
Apply at recruitment@cdl.co.ke