Client Service Officer
Our client in tracking industry is
currently looking for Client Service Officer to join their dedicated team
Responsibilities
·
Building and maintaining
relationships with clients and key personnel within customer companies.
·
Conducting business reviews to ensure
clients are satisfied with their products and services.
·
Alerting the sales team to
opportunities for further sales within key clients.
·
Letting customers know about other
products the company offers.
·
Attending meetings with clients to
build relationships with existing accounts.
·
Achieving client relationship targets
and KPI’s as set by the Head of Sales.
·
Working closely with Account Managers
and Sales Consultants.
·
Escalating and resolving areas of
concern as raised by clients.
·
Carrying out client satisfaction
surveys and reviews.
·
Monitoring company performance
against service level agreements and flagging potential issues.
·
Updating the CRM and ensuring account
managers are aware of changes within clients.
·
Passing leads to the sales team and
following up on progress.
·
Liaising with internal departments to
ensure client needs are fulfilled effectively.
Qualifications
·
Degree in relationship management,
Public relations or any business related course.
·
At least 3 years’ experience in the
field.
·
Strong Relationship Building
·
Customer Service Skills
·
Communication skills both written and
oral KPI’s
·
Product knowledge.
·
Feedback from clients on quality of
service they are receiving.
·
Maintaining existing clients and
sorting out their complaints/concern
How to Apply
If qualified kindly send your CV to vacancies@jantakenya.com clearly indicating ‘Client Service Officer ‘ by 12th September, 2017.
If qualified kindly send your CV to vacancies@jantakenya.com clearly indicating ‘Client Service Officer ‘ by 12th September, 2017.