Customer Services
Representatives Internships
We are an online e-commerce company
looking for good customer services representatives who will be responsible for
receive incoming calls, customer and vendors engagement, responding to online
chats, SMS, Emails and social media platforms (Facebook, Twitter, Instagram).
Duties
·
Maintain customer experience levels
within the stipulated quality standards.
·
Conduct Happy Call and Customer
Satisfaction Survey calls
·
Collect, confirm and update client
information on CRM.
·
Record and follow up on general
queries and complaints
·
Handle complaints in a polite and
professional manner.
·
Understand and adhere to the
escalation process.
·
Handle online customer support.
·
Collect customer inquiries, explain
product function and resolve problems
·
Work with the customer to ensure they
are properly serviced
·
Take calls and handle each request to
ensure customers are satisfied on the first call
Qualifications
·
1 Years of sales experience in a busy
organization
·
Diploma/Degree in Sales Past
experience in a call centre is an added advantage
·
Fluent in the English Language
(neutral and clear accent)
·
Must possess a Valid Certificate of
Good Conduct.
·
Problem solving
·
Attention to detail
·
Decision making skills
·
Confidentiality
·
Teamplayer
·
Open minded attitude
·
Being able to handle complaints and
difficult situations
·
Having good computer, social media
and internet skills
Job Salary
Information
Salary: Kshs 15,000 (transport
allowance included)renewable contract after 3 months at approximatively Kshs
30,000 per month
Breakfast and Lunch will be provided
How to ApplyBreakfast and Lunch will be provided
If you meet these requirements please send your CV to jobs@jobsikaz.com. We will only contact shortlisted
candidates.