Duma Works is recruiting
a Head of Customer Engagement and Admin for
our client in Nairobi.
Our client is a fast growing
company serving the Kenya’s furniture industry.
About the Position: The
company has quickly grown from its founding in 2014 to serving hundreds of
furniture material retailers across Kenya.
The ideal Head of Customer
Engagement and Admin will be an effective people manager, eager to grow their
team and develop the individuals which comprise it.
They will have an outstanding
analytical and judgement ability to identify trends and weigh the evidence in
order to decide on the best course of action.
They will have a self-starter
attitude showing an ability to design and implement new strategies with minimum
direction.
They will be excellent
objective setters, planners and controllers ensuring that goals are reached
within the deadlines.
They will have an ability to
set systems which allow to delegate day to day tasks to junior members on the
team
The Head of Customer Engagement and Admin will report to the Director and directly and indirectly lead a team of 8 people, including others with management responsibilities.
The Head of Customer Engagement and Admin will report to the Director and directly and indirectly lead a team of 8 people, including others with management responsibilities.
Responsibilities
Develop and lead a high
performing admin and customer engagement team
- Invest in
coaching and development of your team, taking advantage of opportunities
to grow team members’ responsibilities
- Maintain a
high-performance culture, designing a motivating compensation policy and
rewarding outstanding accomplishment
- Hire and coach
new talents into the customer engagement team as required by the expansion
strategy
Manage the company’s
portfolio and advance the company’s expansion strategy
- Oversee and
coordinate all the prospecting and customer management functions ensuring
that they are performed with the highest efficiency
- Coordinate
activities with the operation and production teams ensuring smooth
collaboration with the customer engagement team and improve processes
based on customers’ feedback
- Work with
management to design and implement ideas and strategies to introduce new
product lines, acquire new customers and break into new markets
- Directly
manage the relationship with key accounts in the portfolio guaranteeing a
high level of customer satisfaction
Implement and manage systems
to effectively track activities and sales
- Find
opportunities to develop and improve systems, delegate responsibilities to
enable the team to handle more work with increasing complexity
- Effectively
utilize customer relationship management (CRM) and sales tracking
platforms to ensure that the customer engagement team operates efficiently
and revenue targets are met
- Introduce key
control points, allowing you to maintain quality and accuracy of the
growing activities within your area of responsibility
Lead accounting, HR and
procurement functions
- Build upon
existing systems, processes and policies to ensure key administrative
functions run smoothly and on a strong foundation
- Ensure
adequate controls are in place with regard to the management of cash,
stock and raw materials
- Continually
build human capacity of administrative team to keep it at pace with
company growth
- Manage
short-term cash flows, ensuring timely payments to suppliers and receipts
from customers and balancing inflows and outflows
- Coordinate
documentation and outsourced logistics for all imported goods
- Coordinate
procurement of regular imports and local purchases of raw materials and
routine supplies
- Manage
relationship with the company’s external accountant and auditor
Qualifications
- You are a
strong leader, and you have at least 3 years’ experience managing
individuals across different functional areas. You have a proven track
record of motivating and developing your direct reports.
- You preferably
have at least 2 years’ experience in leading a company’s business
development strategy and a track record of achievement in growing a
company’s portfolio
- You have the
ability to manage key customers’ relationships in another organization and
are effective at building, maintaining and growing such relationships independently.
- You have an
entrepreneurial streak and have drawn energy from working in a young
company, start-up environment or other environment of rapid growth and
change. You enjoy working on multiple diverse projects and tasks
simultaneously.
- You thrive
when you are able to take initiative, you are considered very
self-managing and do best in an environment where you are given high-level
goals and take initiative to achieve them.
- You are
confident in your own ability to perform and inspire others to perform,
and you are eager to take on responsibility for a key team within our
company. You find the prospect of being rewarded according to your ability
to grow a team extremely motivating.
- You have
experience developing and implementing management systems within an
organization, and value the structure and predictability they bring.
- You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making
How to Apply
Send your Cover Letter and detailed CV toapply@jobs.dumaworks.com marking the subject as “2893”, Your Full name & Phone number e.g. 2893 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 30 August 2017
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.
Send your Cover Letter and detailed CV toapply@jobs.dumaworks.com marking the subject as “2893”, Your Full name & Phone number e.g. 2893 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 30 August 2017
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.