National Bank of Kenya
Job Title: Manager -
Card Operations
Job Ref No. HR/44/2017
Available Positions: One
(1)
Unit: Operations
Division
Reporting to: Head
of Credit Operations
Position Scope: The
successful candidate will be responsible for managing the Card Operations Unit by
providing leadership, administration, governance, performance &
productivity management.
The role holder will manage
the daily activities and any assigned projects related to the unit as well as
implement card operations policies and procedures while recommending changes to
increase efficiency.
Key Responsibilities:
Key Responsibilities:
- Leadership and
team management to ensure accurate and timely execution of all
transactions including management of the card production process, card
transactions clearing, Inter affiliate settlement such as VISA, Pesa
Point, Post Bank and others that may be assigned, Dispute management and
resolution to meet the unit’s objectives.
- Provide
Leadership in Risk control for the unit by implementing and ensuring there
is adequate controls framework e.g. maker, checker, Financial, process and
access controls, compliance to various standards e.g. CBK Prudential
guidelines.
- Ensure
Tranzware card system Trial balance is duly reconciled and Reported in
General ledger in the BFUB system
- Manage the end
to end card production process which involves the delivery of the card to
the customer within existing SLA
- Manage all
disputed cases to ensure that they are investigated, tracked and resolved
within acceptable time frame
- Manage
communications related to the unit between internal, third party and
external parties on issues raised within SLA to ensure seamless operation.
- Leads in the
implementation of system changes to support new products, ensures system
integrity and recommends changes to more efficiently and effectively
support services offered. This is to be executed within the Project plan
and budget for resource not limited to time and staffing.
- Daily
submission of unit dashboards, books of accounts and reconciliation
reports.
- Monthly
submission of statutory reports to CBK, Finance Department,
Quarterly reporting to VISA and Human resource on staff performance among
others
- Provide
support to stakeholders in regards to Assurance reports or submissions
from the department e.g. Audit and Risk Units
- Ensure an up
to date alignment with the regulations that may be affecting the unit from
stakeholders such as Visa among others and communication of the same with
the relevant internal stakeholders.
- Management of
operating and capital expenses within the budget and preparation of
reports for management review.
- Build
constructive and effective relationships within the team to support a
collaborative working environment.
- Training and
coaching the team on various key task relating to the duties assigned
Skills & Experience:
- A minimum of a
Bachelor’s degree in Business or Information Technology related field
- Any
Banking qualification / Business related professional qualification
- Professional
Accounting qualification- ACCA or CPA
- At least five
(5) years experience in Banking, two (2) of which should be in a
supervisory role
- Two (2) years’
experience in card business or any other relevant experience
- Risk
assessment and management
- Presentation,
influencing and negotiating Communication
- Knowledge in
six sigma or other processing leaning methodologies
- Visa Related
Training and certifications
- Knowledge in
Card Operations activities and related risk
- A good
Knowledge of Banking laws and regulations
- Ability to
drive change
- Analytical -
highly analytical and ability to challenge status quo based on
quantitative facts and impacts.
- Report writing
- ability to develop reports & cost benefit analysis know how
- Managing
relationships , Meeting customer needs and Stakeholder Management
- Personal
organization , Decisiveness, Entrepreneurial mindset
Job Title:-Manager,
Prepaid and Debit Cards
Job Ref no.HR/045/2017
Available Positions: One
(1)
Division: Retail
Banking Division
Reporting to: Head
Card services
Position scope: The
successful candidate will be responsible for issuing Debit and Prepaid Cards as
per the budget allocation while ensuring that the card products are
competitive, profitable and functioning in line with customer value
proposition.
He / she will be required to
manage third party relationships e.g. vendors, Visa etc through tracking card
products and processes.
Key Responsibilities
Key Responsibilities
- Develop new
products, drive card acquisition and marketing plans in line with the card
business strategy.
- Optimally
drive growth in new card customer acquisition and usage.
- Define, plan
& execute card product enhancements to promote issuance and usage.
- Engage key
retailers and strategic partners to drive Debit and Prepaid sales as well
as card utilization through their outlets.
- Oversee
relationship management of high net worth card customers, institutions and
third parties involved in offering the card product to the customer.
- Manage card
product sales presentations and trainings within and without the bank.
- Develop and
agree on key KPIs for each card product, measure result against KPI and
develop action plans to address shortfalls.
- Manage
projects on the roll out of new Debit and Prepaid card products.
Skills & Experience
- Undergraduate
degree from a recognized University.
- MBA will be an
added advantage
- 5 years
banking experience of which 2 must have been in a supervisory role.
- Minimum 3
years experience in specific industry expertise in payments, cards and/or
card loyalty, both operationally and strategically
- Must have
thorough knowledge of payments, the payments industry and related
technologies
- Demonstrate
hands on experience on card product development.
- Strong
background in product development and roll out, partner relations and
change management.
- Excellent
communication skills, interpersonal and team management skills.
- A good comprehension
of the Card’s Regulations from a local and international standpoint.
- A thorough
knowledge of Small Medium Enterprise (SME) Products, Retail Banking
products and services, and extensive Banking Industry knowledge.
How to Apply:
Send your CV and application
letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by
25th August 2017.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.