City Lodge Hotel
Position Vacant: Receptionists / Night Auditors
Position Vacant: Receptionists / Night Auditors
(4 Positions)
Closing Date for
Application: 5th September 2017
Apply to: General
Manager, City Lodge Hotel at Two Rivers
Scope of the role: To perform such duties as may required to ensure
the efficient and friendly administration of guest: reservations, registration,
in house folios, queries, communication and check out
Outline of Responsibilities:
- Ensure that
all guest account transactions must have the required accompanying
paperwork.
- Ensure that
all reservations made have a valid and sufficient method of payment.
(Inclusive of all boardroom and conference room bookings). Depending on
the applicable method of payment, all guests checked in must have a valid
and sufficient method of payment.
- The
"PM" accounts may not be billed to without approval and must be
followed up on a daily basis.
- All floats
must remain at the issued amount at all times.
- All paperwork
must be completed for shift banking and foreign exchange
- As a unit
ensure that the budgeted average room rate is achieved and improved on
where possible.
- Ensure that
when taking a reservation that you obtain the correct contact details so
as to be able to guarantee all bookings on the day of arrival, so as to
maximise occupancy.
- The required
reports must be printed and processed per shift/per day.
- Night Audit
must run every night at the prescribed time.
- Registration
cards must be completed inclusive of all required information.
- All tasks must
be ticked off per shift checklist and handed to the manager on duty to be
checked and filed.
- Ensure that
all data is entered correctly so as to guarantee; continual data integrity
and statistics accumulate correctly. All group requests must be
forwarded to the reservationist/DM/GM. Always check for an existing
guest file prior to making a reservation.
- Refer to
"ensure that all reservations are made correctly".
- Ensure that
all safety and security measures implemented are followed per shift/per
day without exception
- Per department
ensure that all filing is done in accordance with audit and operational
requirements.
- Utilizing the
correct stationery; ensure that all guest messages are taken correctly,
with sufficient accurate information and that all messages are delivered
to the guest/guest room as promptly as possible.
- All wake up
call requests must be recorded on the wake up call sheet. All calls
must be made on time. If you are unable to contact the guest
additional effort must be taken to do so the end result being that the
guest is contact - no matter what.
- Answer all
calls within 3 rings and deal with / process in line with the required
standard
- All equipment
must be utilised in line with the hardware operating manual and all
maintenance matters must be promptly reported
- Contribute to
and support the "I'm Kind" programme.
- Ensure that
the reception desk has sufficient stock of blank guest
questionnaires. Hand out and collect as many Questionnaires as
possible. Ensure all completed Guest Questionnaires are handed to
the DM/GM
- Reservations
and Reception emails must be checked, processed and responded to on a
daily basis per shift.
- Pay close
attention when taking a reservation enquiry so as to ensure that you fully
understand what information the caller requires and any additional
information that you can provide
- When taking a
reservation enquiry for another area or for a date that the hotel is full
and or on departure; always offer to make a booking a future booking at
any of our hotels, ensure that you are constantly aware of how many rooms
you have left to sell, on making a reservation at another hotel always
offer to send a map and provide all relevant information
- An HRV (Hospitality
Rate Voucher) may be issued for reservations made for a walk in
reservation when cross selling to one of our hotels
- Ensure that
every guest receives exceptional service at all times
- Refer to the
guest information file, use the intranet, internet, City Lodge Group
brochure, internal memos, the newspaper inclusive of current/future
specials, Group information etc.
- Ensure that
reception desk sweets, welcome drinks, are set up and or maintained as
instructed
- Use all
information provided and available to constantly ensure that your
knowledge of our online reward programmes is up to date at all times.
OTHER DUTIES AND
RESPONSIBILITIES
- The post
holder will undertake training and development as appropriate
REPLACEMENT AND TEMPORARY
MISSION
- May be
assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits
of Employment: These are in line with normal company policies and practices,
specific details will be communicated to an applicant should he/she qualify to
be interviewed.
Line of Reporting and Communication:
Line of Reporting and Communication:
- Responsible
To: Head Receptionist
- In
Communication With: All other Hotel departments
Education, Training and
Experience Requirements:
- Level of
Communication Skills: Excellent communication skills; A foreign language
will be an added advantage. Must be in possession of good communication
skills
- Level of
Professional / Education & Training: Minimum education: Certificate in
Front Office Operations.
- Level of
Experience in the Job Advertised: 3 years’ experience in a similar role is
required.
Application
Procedure:
Please send a copy of your
curriculum vitae, accompanied by a letter which sets out your interest in the
post, and your suitability for it to: FAGM@clhg.
Only shortlisted candidates
will be contacted.