Cargo Customer Services Coordinator
As a Cargo Customer Service
Coordinator you will be responsible for ensuring that the customer service
provided by the Qatar Airways (QR) cargo department meet the local customers
requirement and to have a single point of contact for queries, information and
concerns. You will enhance customer experience and resolve queries within our
stated service level.
Responsibilities
·
Handle inquires /problems by the QR
cargo clients and liaise with the necessary relevant sub units of the cargo
department in order to communicate clearly with clients of QR with regards to
QR cargo service failure.
·
Coordinate with QR Cargo global
service team and revenue management team in order to respond to quires on
shipments to clients.
·
Communicate and be regularly in touch
with the other station and head office to ensure that all customers are
satisfied with the feedback and support they receive from QR cargo.
·
React immediately and appropriately
on any queries of irregularities or discrepancies and ensure the concerned
departments is involved to resolve the same.
·
Produce weekly reports and forward
the same to the global cargo customer service manager and local management.
·
Create maximum awareness of QR cargo
products and services to customers who request such information and provide
management with any market intelligence on the strengths, weakness, threats and
opportunities of QR with regards to services and operations.
·
Ensure the shipment mishandled is
traced and tracked timely and report such mishandled shipment.
·
Recommend desired changes requested
by the customers with proper justification in order to contribute continuously
in improving QR cargo service levels to better heights.
Qualifications
·
You will need to hold a Bachelors
degree and a certificate in computer applications – MS Office is a must. You
will have a minimum 4 years of job related airline experience out of which 2
years in the relevant field. Customer service and interpersonal skills is
essential.
·
You must have knowledge of Cargo
reservation and tracking system and overall knowledge of cargo operations and
set up. You will need to have a very good command in English and be eligible to
live and work in Nairobi, Kenya.
Note: you will be required to attach
the following:
·
Resume / CV
·
NOC (Qatar Airways Group Employees
Only)
How to Apply
Senior Cargo Customer Services
This role will be involved in
providing customer service functions, such as interaction with GHA on behalf of
QR Cargo in both import and export matters and as well with QR Cargo sales
team.
You will secure proper customer
service support to enable station to meet and exceed the set cargo targets,
identify the needs and improve cargo customer service performance for the local
station and reconsolidate booking requests from various agents / customers
using QR Cargo systems and GHA input.
You will ensure full compliance at
all times of safety and security regulations and procedures as per host state
and company requirements.
Responsibilities
·
Ensure full compliance at all times
·
Reconsolidate booking request from
freight forwarders and direct customers
·
Coordinate with all regional stations
and GSAs to ensure the input accurate booking data.
·
Coordinate service recovery to
protect customer experience
·
Produce weekly, monthly customer
experience related reports
·
Distribute cargo related information
to all concerned parties
·
Maintain a close coordination between
QR departments and customers by ensuring their shipments are transferred,
delivered on time, and correct priority is given.
Qualifications
·
You have minimum of 3 years of
experience, at least 2 of them in customer service in the Airline/Forwarder
industry.
·
You have a Diploma or Associate
Degree or equivalent, have advanced level in MS Office.
·
It is an advantage if you have some
knowledge in TACT regulations, IATA dangerous goods regulations or Cargo
reservations.
·
You must have good communication
skills, and advanced level of English language skills and currently be eligible
to live and work in Nairobi, Kenya
Note: you will be required to attach
the following:
·
Resume / CV
·
Copy of Highest Educational
Certificate
Last date of application:13-Aug-2017
How to Apply
Cargo Operations Agent
As a Cargo Operations Agent you will
provide cargo operations functions including interaction with Ground Handling
Agents (GHAs) for both import and export cargo. You will secure proper
operational support to enable stations to meet the cargo target. You will be
responsible to identify needs and improve cargo services and operational
services for the station.
Responsibilities
·
You will liaise with GHA and with
Head Office Cargo departments to ensure a high quality service is provided by
QR.
·
Support import customers for their
clearance of their cargo.
·
Flight planning with maximum capacity
utilization of the flight capacity, control and operations. You will maintain a
close coordination with QR space control by ensuring their shipments are
transferred with maximum utilization of space.
·
Coordinate with Cargo claims officers
at head office, handling of discrepancies at station and handling all
administrative issues at station.
·
You will provide service reports
including preparation systems accounting updates on every flight departures.
·
Ensure notifications are sent
correctly on cargo arrival information.
Qualifications
·
You will need to be a minimum
Diploma, Associate degree or high school qualified and have had a statistical
studies education. Your MS office skills must be at an advanced level and
having prior experience in managing cargo systems would be an added advantage.
·
A minimum of 2 years in airline
cargo/airfreight operations. Previous cargo sales experience would be an
advantage. You will have good communication skills and must be legally eligible
to live and work in Nairobi, Kenya
Note: you will be required to attach
the following:
·
Resume / CV
·
Copy of Passport
·
Copy of Highest Educational
Certificate
·
NOC (Qatar Airways Group Employees
Only)
How to Apply
Cargo Sales Manager
In this position you will provide
leadership and manage the direct cargo sales and marketing activities of Qatar
Airways Cargo in the assigned region. You will strategically develop and
deliver new cargo accounts revenue targets in Hyderabad maximising the return
from the existing market whilst identifying and penetrating new markets as
appropriate.
Responsibilities
·
Structuring and implementing business
and marketing plan to optimise Qatar Airways revenue and presence in the
assigned regions.
·
Managing and expanding business in
the assigned territory.
·
Managing accounts against clear
revenue targets, cost of sales and QR compliance criteria.
·
Developing and maintaining long-term
strategic relationships with Global Corporate Accounts.
·
Contributing to the overall QR Cargo
formulation and implementation of global cargo sales strategy to maximise short
and long term revenue opportunities.
·
Developing and implementing effective
marketing of QR Cargo range of products and services.
·
Supporting development of specific
products requested by customers and/or evolving within the industry.
·
Negotiating short, medium and
long-term pricing initiatives to mutual benefit.
·
Analyse key market data .
·
Establish the department and team
objectives and priorities to align with and support business objectives, along
with overseeing employees, directing daily activities, recruiting. Training and
developing to ensure high standards of service delivery.
Qualifications
·
To join our team in this role you
will need a Bachelor’s Degree with a minimum of 7 years’ experience in cargo
sales and marketing with knowledge on Cargo Operations and a minimum of 5 years
in Airfreight Sales Management.
·
You will have strong commercial
acumen with the ability to spot market and industry trends , strong experience
in budgeting and planning with proven experience negotiating and working within
a multi-cultural environment.
·
You would need to have complete
product knowledge and the Market practices of the areas under jurisdiction
along with knowledge on the IATA/ TACT regulations.
Note: you will be required to attach
the following:
·
Resume / CV
·
NOC (Qatar Airways Group Employees
Only)
How to Apply
