Front Office Receptionist
Responsible for delivering friendly,
efficient customer service and creating a warm and welcoming atmosphere for all
our guests, with the key aim of retaining and attracting new customers.
Indicators of Good Performance
·
To ensure that the highest standards
of hospitality and welcome are demonstrated at all times.
·
To complete all relevant procedures
as laid down.
·
Front office adequately covered at
all times
·
Accurate and timely reports
·
Guest complaints kept within set
standards/ to a minimum
Duties
·
To be fully conversant with special
promotions offered by the hotel and to pass this information on to the guest
whenever the possibility arises.
·
To promote the other departments
within the hotel at every given opportunity in order to maximize hotel sales.
·
To make sure that all reservations
have the correct deposit taken.
·
To ensure that all confirmations are
sent out by the end of the shift.
·
To be aware of the hotel availability
and that every opportunity to maximise room sales is taken.
·
Provide a hospitable service to the
standards laid down by the hotel.
·
To offer assistance to other
departments, including Bar, Restaurant, Spa and Housekeeping whenever you are
needed.
·
Whenever possible to anticipate guests’
needs, to be aware of all written and spoken requests, to carry out these
requests in a courteous and helpful manner.
·
To be fully conversant and able to
operate the hotel’s front office systems.
·
To ensure that all charges are
correctly posted to the guests bills following the standard procedures.
·
To deal with cash, cheque and credit
transactions and to ensure that any discrepancies are reported immediately.
·
To ensure that all messages received
for guests are passed on accurately and as quickly as possible.
·
To carry out all Reception duties
following procedures as outlined in the S.O.P. Manual.
·
To ensure the security of guests
property, and lost property following security procedures.
·
To ensure the correct levels of
stationery are maintained at the reception.
·
To arrive for work at the correct
time and to ensure your appearance follows the hotels set standards.
·
And any other duties that may be
assigned from time to time.
Qualifications
·
Diploma in front desk operations from
Kenya Utalii college or equivalent
·
3 years experience in front office
operations
Competencies
·
Work planning and organization skills
·
Strong supervisory and discipline
skills
·
Excellent customer service skills
·
Problem solving and decision making
skills
·
Attention to detail
·
Excellent communication and
interpersonal skills
·
Numeracy skills
·
Public relations skills
Barman
Knowledge and Skills
·
Certificate in Food & Beverage
Service from Utalii College or equivalent.
·
Formal or on the job training as a
barman.
·
Formal or on the job training to
cocktails preparation.
·
2years experience in a similar
position.
·
Thorough knowledge of beverage, wine
& spirits.
Waiter
Skills
·
Diploma or a Certificate in Food and
Beverage Service from Utalii College or equivalent
·
Excellent product knowledge i.e. food
and beverage menu
How to Apply
Send your applications to hr@monarch.co.ke
Send your applications to hr@monarch.co.ke