Technical Customer Support Specialist
Pay-As-You-Go solar energy for
emerging markets
About Angaza
Angaza tackles global energy poverty
by enabling off-grid customers to purchase clean energy in affordable amounts
over time. Our business-to-business Pay-As- You-Go (PAYG) technology serves
manufacturers and distributors selling solar products across the globe.
Description of role
We are recruiting a Technical
Customer Support Specialist to join our Nairobi team and lead technical support
efforts for our global distribution network. This is an exciting opportunity to
hold a key role in a rapidly growing company, as we scale our presence throughout
Africa, South Asia, and Latin America.
The chosen candidate will be the
first line of support for any technical challenges impacting our rapidly
growing group of distribution partners. S/he will also develop internal
processes to improve how Angaza provides technical assistance, and lead
in-house testing and product QA/QC. The position will report directly to the
Director of East Africa Operations.
Responsibilities
·
Become an expert in Angaza’s platform
functionality
·
Provide front-line technical support
by answering questions about product behavior, guiding detailed in-field
troubleshooting, and assisting account managers with technical training
·
Support development and refinement of
product training materials
·
Lead in-house technical testing for
new country and product launches
·
Establish internal KPIs that measure
effectiveness in rapid resolution of trouble- tickets
·
Manage Angaza’s internal ticketing
systems
Requirements
·
Bachelors Degree
·
2-3 years of work experience in the
technology sector
·
Experience working with a SaaS
platform and Android applications
·
Experience providing technical
support
·
Experience with ticketing systems
such as Zendesk
·
Experience managing multiple
priorities in a fast-paced environment
·
Strong written communication skills
and organizational skills
·
Multilingual applicants a plus
How to Apply
Send your résumé and a detailed cover
letter to careerske@angazadesign.com using the subject line “Angaza Technical Customer
Support Specialist Position”.
Note that applicants must send a
personalized cover letter and salary expectations to be considered. Due to
application volume, we will only be able to follow up with the most promising
candidates.
We plan to fill this position
quickly, with a start date in October.