Sales & Customer Service Reps
- County
Our client in the
telecommunication industry is looking for young and ambitious Sales and
Customer service oriented candidates to work in the following areas:
- Central Kenya
- Eastern Kenya
- Western Kenya
- Nyanza
Promote sales by assisting
customers.
Provide prompt and courteous
service to all customers.
Enter register/report books
transactions accurately
Make sure the devices and
gadgets on the display are clean and presentable
Always forward the Daily
Sales Report to the management.
Always update the management
on the stock movement.
Understanding the customer
needs, wants and complaints and try to give the solution.
Attend all meetings at branch
level and as required by the management.
Report to the management
about any faulty devices or any matters arising that needs the intervention of
the authorities.
Troubleshoot and resolve all
allocated escalations each day and for escalated issues ensure resolution
within the defined SLA targets.
Ensure timely feedback is
given to the respective customers’ on their reported issues.
Use the signed off processes
and procedures as part of your working tools.
Enter customer data and other
relevant information into customer service systems(CRM) or other data
repository, as required.
Adhere to shift work schedule
as planned.
Provide recommendations for
product and process development based on customer feedback and from the
analysis report of the escalations.
On a rotational basis,
prepare and submit an analysis report of the daily & monthly escalations
Actively participates in team
meetings
Qualifications
- Diploma in
business related studies
- Experience in
Telco customer care is preferred
- Good
communication and negotiation skills.
- Good
organization and planning skills
- Flexibility to
work in the county towns
Salary Offer: 20,000.00
plus commissions
If you meet the minimum
qualifications, send your application quoting the job title (Food &
Beverage manager) on the subject line tojobs@hcsafrica.com
