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Customer Service Representative Job in Kenya

SPENN is an advanced financial platform built into a user friendly mobile e-Wallet. 

The product was developed by Blockbonds, a company with the vision to create a world where everyone has the opportunity to join the digital economy.
We are looking for a Customer Service Representative to join our customer support team based in Nairobi.

Customer Service Responsibilities and Duties
  • Maintain a high level of customer satisfaction with all general inquiries, account status, and technical concerns through mail, chats, phone calls and all other support channels.
  • To offer excellent customer service through quick resolution/escalation of customers’ queries in order to ensure customer retention; and within the time frames as instructed.
  • To collect customer feedback through interviews and customer feedback forms to ensure that we continue to meet customer expectations.
  • Provide daily, weekly, and monthly reports with summaries on major issues.
  • Constantly seek improvements in operational efficiency.
  • Meet the agreed KPIs.
  • Other related duties as assigned.
Job Requirements
  • Bachelor’s degree in a relevant field from an accredited University/College required
  • Previous experience specializing in Customer Service and/or equivalent position
  • Excellent writing, presentation and communication skills in English and relevant local language(s)
  • Able to type quickly and accurately
  • Willingness to work a flexible schedule in a start-up environment
  • Punctual, reliable and with genuine concern to help customers
  • Capable of learning CS software and proficient in the standard Microsoft suite
  • Positive attitude, detail and customer oriented with good multitasking ability
  • The ideal candidate is one who touches the lives of the unbanked and under-banked on a daily basis, and can relate to them on a personal level.
How to Apply:

If you are confident that you fit the role and you are keen to add value to your career, then please forward your application enclosing your detailed Curriculum Vitae to, indicating the job title as the subject of the email not later than 20th July, 2017. 

Only shortlisted candidates will be contacted.


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