SPENN is an advanced
financial platform built into a user friendly mobile e-Wallet.
The product was developed by
Blockbonds, a company with the vision to create a world where everyone has the
opportunity to join the digital economy.
We are looking for a Customer
Service Representative to join our customer support
team based in Nairobi.
Customer Service Responsibilities and Duties- Maintain a
high level of customer satisfaction with all general inquiries, account
status, and technical concerns through mail, chats, phone calls and all
other support channels.
- To offer
excellent customer service through quick resolution/escalation of
customers’ queries in order to ensure customer retention; and within the
time frames as instructed.
- To collect
customer feedback through interviews and customer feedback forms to ensure
that we continue to meet customer expectations.
- Provide daily,
weekly, and monthly reports with summaries on major issues.
- Constantly
seek improvements in operational efficiency.
- Meet the
agreed KPIs.
- Other related
duties as assigned.
Job Requirements
- Bachelor’s
degree in a relevant field from an accredited University/College required
- Previous
experience specializing in Customer Service and/or equivalent position
- Excellent
writing, presentation and communication skills in English and relevant
local language(s)
- Able to type
quickly and accurately
- Willingness to
work a flexible schedule in a start-up environment
- Punctual,
reliable and with genuine concern to help customers
- Capable of
learning CS software and proficient in the standard Microsoft suite
- Positive
attitude, detail and customer oriented with good multitasking ability
- The ideal
candidate is one who touches the lives of the unbanked and under-banked on
a daily basis, and can relate to them on a personal level.
How to Apply:
If you are confident that you fit the role and you are keen to add value to your career, then please forward your application enclosing your detailed Curriculum Vitae to careers.ke@spenn.com, indicating the job title as the subject of the email not later than 20th July, 2017.
If you are confident that you fit the role and you are keen to add value to your career, then please forward your application enclosing your detailed Curriculum Vitae to careers.ke@spenn.com, indicating the job title as the subject of the email not later than 20th July, 2017.
Only shortlisted candidates
will be contacted.
SPENN Kenya
SPENN Kenya