KWAL is looking for
well-organized and highly motivated individuals who are result-oriented to fill
the following position:
Job Title: Customer
Service Assistant - Nairobi
Function / Division: Commercial
Department: Sales
and Distribution
Ref: CSA-07-2017
Supervisor / Manager
Title: Customer Service Officer
Location: Nairobi
Job Purpose: The
job holder will be responsible for ensuring proper order processing, payments
and receipting of all sales transactions through the sage system are done
effectively and efficiently.
Responsibilities and
Accountabilities
- Receive and
process customer orders in an accurate and timely order.
- Liaise with
the Accounts Assistant –Credit Control to confirm the credit status of
customers for all credit sales .
- Monitoring and
administering the issuance of Credit/Debit Notes as appropriate.
- Receive,
address or route any customer queries appropriately.
- Prepare daily
consolidated sales and accounts statement reports.
Minimum Requirements
- A minimum of a
Diploma in a business field.
- At least 1
year experience in a similar organization.
- Practical
experience in use of MS packages and ERP systems.
Competencies / Attributes
- Interpersonal
skills to effectively communicate with and manage customer expectations.
- Good knowledge
of products
- Good
communication skills
- Excellent
customer service skills.
Relationships and working
contacts
- Internal –
Commercial and Supply Chain Team
- External –
Distributors.
Work Environment: This
is an office based role.
How to Apply
How to Apply
If you feel you meet the
requirements for this position, send your updated CV with email & telephone
contacts of three professional referees and the application letter quoting the
Reference number & Title of the position as the subject to:
The Human Resources
Director,
KWAL,
Email: recruitment@kwal.co.ke
to be received not later than
July 18, 2017.
Do not attach any
certificates/scanned documents to your application.
Only short listed candidates
will be contacted.
KWAL is an equal opportunity
employer and promotes gender equity.