Our client a medium sized
hospital in Nairobi is seeking to recruit Customer
Care Personnel to join their team.
Salary: Kshs.25, 000
Key duties and responsibilities
Salary: Kshs.25, 000
Key duties and responsibilities
- Resolve
customer complaints via phone, email, mail, or social media.
- Use telephones
to reach out to customers and verify account information.
- Greet
customers warmly and ascertain problem or reason for calling.
- Work with
customer service manager to ensure proper customer service is being
delivered.
- Provide
information about the company to any potential client calling with
enquiry.
- Receive
customer complaints and relay them to the right persons for resolution.
- Ensure
resolutions of complains within the promised timeframes by the
Implementation & Support dept.
- Periodically
visit customers.
- Keep the
customers updated on the status of resolutions to various complains.
Qualifications
- Diploma in
Customer care, Business Admin, PR
- At least 2
years of experience in a hospital.
- Good
communication skills
- Attention to
details.
- Excellent
communications skills both verbal & written.
- Fluent in
English & Swahili.
How to Apply
If you are the person we are looking for kindly send your CV and application letter to vacancies@jantakenya.com by 15th July, 2017 clearly indicating ‘Customer Care ‘on the subject line.
Only shortlisted candidates shall be contacted