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Customer Care Job in Nairobi, Kenya

Our client a medium sized hospital in Nairobi is seeking to recruit Customer Care Personnel to join their team.

Salary: Kshs.25, 000

Key duties and responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Provide information about the company to any potential client calling with enquiry.
  • Receive customer complaints and relay them to the right persons for resolution.
  • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
  • Periodically visit customers.
  • Keep the customers updated on the status of resolutions to various complains.
  • Diploma in Customer care, Business Admin, PR
  • At least 2 years of experience in a hospital.
  • Good communication skills
  • Attention to details.
  • Excellent communications skills both verbal & written.
  • Fluent in English & Swahili.
How to Apply

If you are the person we are looking for kindly send your CV and application letter to by 15th July, 2017 clearly indicating ‘Customer Care ‘on the subject line.

Only shortlisted candidates shall be contacted

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