Job Vacancy: Client
Relationship Representative
Reporting to: Team
Leader
Position Summary:
As the first line customer
liaison, the primary role is to:
- To increase
customer retention through renewals
- To increase
the average number of policies per client through cross-selling
- handle
customers inquiries promptly, efficiently and professionally to fulfill
the call center’s expectations and meet the set service and sales
target
Eligibility
- Previous
experience in the insurance industry is Mandatory
- Should possess
excellent sales skills and ready to work in a sales driven environment
- Fluent in the
English Language (neutral and clear accent)
- Good knowledge
of Kiswahili (where applicable) · Proficient in
MS Office Suite – MS Word, MS Excel and MS Outlook · Certificate
of Good Conduct is Mandatory
- A degree from
a recognized tertiary institution or diploma from College of Insurance
- Minimum of 1
year experience in client relationship/customer service
Key competencies and
attributes:
- Fluent in the
English Language (must be well spoken)
- Good IT
literacy skills
- Excellent
communication skills - verbal and written
- Service
oriented mindset with a high degree of maturity
- Ability to
remain composed while handling stressful situations
- Organized and
meticulous in carrying out duties
- Maintains a
high level of integrity and observes confidentiality of client data.
- Team player
with pleasant disposition
- Well presented
and tactful
- Numerate and
quick thinker
- Ability to
multi-task
Principle Duties and
Responsibilities:
- Contact
clients and confirm receipt of renewal notices received before renewal
date in line with script
- Confirm client
information and update on Premia
- Propose
premium financing options to client in line with Company policy for late
renewals and recoveries.
- Cross sell
and/or up sell insurance products to clients who have renewed policies in
line with cross selling script.
- Record
information on reason for non-renewal or complaints
- Flag follow
ups and book appointments with clients
- Send product
information and/or proposal form to clients via email.
- Advise clients
on premium payment options
- Send mail
shot/email broadcast
- Perform
investigation on general queries, complaints and follow up with other
supporting departments
- Actively
participate in process improvement meetings as required
- Prepare daily
end shift reports
hroperations.recruitment@gmail.com all
applications should reach us by 28th July 2017