HFC Limited, an integrated
property and financial solutions provider has an exciting opportunity in our
ICT Division.
We are seeking for talented,
dynamic, self-driven and results oriented individual who is committed to
performance excellence and participating in our growth strategy.
Team Leader - Channels Support –
ICT Division
The role holder will provide
specialized technical support in Projects, Change Requests and Day to Day
Operations of Mobile Banking, iProfits, MasterCard, FinBridge, MPESA and
interfaces to the Core Banking System.
In collaboration with
external vendors, system experts and information security experts the Team
Leader Channels will schedule and direct activities to resolve software and
service problems in a timely and accurate fashion.
The successful applicant will
be responsible for the following Key Result Areas:
- Oversee
resolution of systems related problems specific to Digital Channels. This
will involve handling queries from users and resolve or advise them
accordingly as well as attending to systems failures to resolve or
coordinate the resolution of the problem, liaising with software vendors
to resolve systems issues or escalating where necessary.
- To provide
management oversight for the Banks Digital Channels to ensure projects,
incidents, problems, service requests and escalations are dealt with
according to defined set of policies, processes, procedures and SLA's.
- Design,
maintenance, development and evaluation of all Digital Channels.
- Lead
implementation/upgrade (projects) of Digital Channels. Ensuring that
systems are designed and configured as per the requirements of the users
as well as conceptualizing and providing the best approach to achieve or
automate business requirements from the users.
- Providing test
systems for User Acceptance Testing (UAT) and ensuring that
functions/features are tested before being put on the live system, develop
and maintain documentation on system configuration or setup and also
provide resources/assist in user training.
- Evaluate and
ensure effectiveness of the Digital Channels (systems, people, policy,
controls and procedures) with regard to protection against exposure to and
impact of risks associated with data loss, corruption and/or unauthorized
access.
- Perform
Application tuning and performance monitoring, establish and maintain
sound backup and recovery policies and procedures, and also implement and
maintain database security by installing adequate controls to secure data,
as well as ensuring that all applications are fully licensed and
compliance to regulatory bodies
- Ensure
policies, procedures and guidelines for information processing and outputs
are well documented, details available and well understood.
- Ensure speedy
closure of the issues and problems assigned to the team with pro-active
prioritization and feedback.
- Plan and put
into action long-range solutions for resolving recurring difficulties with
minimum user disruption - educate users to resolve simple recurring
problems themselves.
- Identify
performance degradation trends and problem areas and actively participate
in resolution.
- Participate in
the implementation of IT related policies and undertake other tasks as may
be assigned from time to time by the seniors in the bank’s IT function.
- Avail all
scheduled reports and also generate ad-hoc reports as requested by the
Business Users.
The ideal candidates should
possess:
- Computer
Science Degree and other IT related courses in Database Administration and
Application Support.
- Knowledge of
UNIX and LINUX is required. Governance certifications like ITIL or COBIT
would be an added advantage. One or more IT certifications such as in MCSE
and Oracle will be an added advantage. Database Administration
certification.
- A minimum of 5
years working experience in a busy IT environment as a systems analyst
with hands on experience in application administration.
- Should also
have at least 3 year’s banking experience in Application Support and
Projects.
The ideal candidate must
possess the following:-
- Hands on
experience in Core Banking Applications and Channels.
- In-depth
technical knowledge on Information Technology and current trends.
- Possess project
management skills.
- Should have good
knowledge of the bank’s products in order to be able to interpret user
needs, possesses general awareness of the bank’s operating procedure with
detailed knowledge of the Bank’s Information Security Policy.
- Ability to
evaluate situations, provide proper guidance and make proper decisions,
able to forecast, plan, and organize work for effective achievement of job
tasks.
- Ability to work
independently under strict deadlines.
- Results
oriented, analytical thinker, problem solving skills.
- Good
interpersonal and communication skills.
- Team player and
have integrity.
Corebanking Specialist - ICT
Division
The Corebanking Specialist
will be responsible for providing optimized support and maintenance of the core
banking systems to ensure efficient operations.
This is both a support role
and a value creation role.
The role requires the
incumbent to work closely with Business, Operations and other relevant teams
within the bank, in order to ensure that the performance of the Core Systems
best support and contribute to the bank’s strategic objectives now and in the
future.
This entails system optimization through research, design, analysis, documentation, development and implementation of approved solutions for issues and improvements.
The role is also charged with
development of appropriate reports and administration services in a manner that
ensures that all customer information is secure and the pertinent Service Level
Agreements measures are consistently attained.
The successful applicant will be responsible for the following Key Result Areas:
- Administer,
maintain, monitor and perform custodial duties on the Core Banking System
and all other assigned applications (Treasury, Clearing, Lending, etc.) so
as to ensure optimal use, efficiency, reliability and stability as per
agreed levels of service delivery.
- Execute the
planning, analysis, design, configuration, development, integration,
system upgrades and enhancements of Core Banking system and other Core
Applications in line with the Change Management policy.
- Liaise with
business users to conduct comprehensive User Acceptance Tests (UATs) with
all new deployments for compliance and ensure the business needs are met
- Analyse,
troubleshoot and resolve issues encountered by users across the bank and
customers, within agreed Service Levels.
- Provide user
support by availing accurate and reliable data, training and advising them
on appropriate solutions applicable within the systems for maximum
productivity
- Provide 24 hour
on call support and supervise day-to-day support of the core system and
all assigned business application systems.
- Analyse,
design, program and develop accurate functionality and reports.
- Identify,
propose and evaluate improvements to systems, functionality and processes
as appropriate.
- Coordinate users
and service providers issues-resolution through reporting, tracking and
enhancement to business applications to ensure expected service levels
- Ensure EOD is
successfully done by offering technical support and troubleshooting
reported challenges in the end of day processes
- Monitor systems
performance by reviewing relevant system alerts/reports against set
banking system performance targets
- Documentation
of banking system operational procedures for reference and compliance.
Ensure that they are in place, reviewed and updated.
The ideal candidates should
possess:
- An IT related
degree from a reputable institution.
- Certification
in any of the following database systems: Oracle, Sybase.
- A minimum of 6
years’ experience in supporting a busy ICT environment with thorough
knowledge of banking operations, system procedures and programming. Should
have minimum of 4 years’ experience in Core Banking support.
- Knowledge of
Operating Environments – LINUX, UNIX, Windows Server.
- SQL query
writing skills, programming, design and analysis of system workflows,
database administration, and system administration.
- Experience
designing and working with multi-layered architectures (UI, Business Logic
Layer, Data Access Layer) along with experience with service-oriented
architectures (SOA)
- Integration
Experience specific to Web Services and APIs (SOAP, REST, HTTPS, XML,
etc.)
- Working
knowledge of the role databases have in managing business processes and
Information.
The ideal candidate must
possess the following:-
- Ability to work
independently under strict deadlines.
- Results
oriented, analytical thinker, problem solving skills.
- Good
interpersonal and communication skills.
- Good
understanding of existing and emerging technologies.
- Demonstrated
good planning and organisation skills.
- Team player and
have integrity.
Kindly send your application
to human.resources@hfgroup.co.ke
Please note that applications
should be received by Wednesday 4th August 2017