Data Scientist
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To
intensify our efforts to transform lives, we have recently established
Safaricom Garage, an innovation setup with the goal to create new solutions on
top of the Safaricom platform.
At Safaricom Garage we are bringing
together product managers, engineers and partners to develop scalable solutions
that can transform lives in our region. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Engineering
we are looking for individuals who want to turn terra-bytes of data into
actionable insights and new products for our customers. As a data scientist you
will be working side by side with designers, product managers and our global
partners from industry and academia.
We expect you to take full ownership
of your work, from conception all the way to the final product on our platform.
Our ideal candidate is result-oriented, with great ideas and solid quantitative
skills to turn ideas into reality. You should have solid machine learning and
analytics skills.
Roles
·
Work in a multi-disciplined team and
take ownership of turning ideas into machine learning models;
·
Produce products or improve existing
products with short turnaround times and Solid development and analytical
approaches to create viable implementations.
Requirements
·
Bachelor of Science or MS in Computer
Science or equivalent practical experience
·
Prior experience with a few of the
following techniques: logistic regression, SVM, Neural Nets, Game Theory
·
Strong communications and
interpersonal skills and quick grasps to understand business problems
·
Proficient in at least Python and R
·
At least 2-3 years of coding
experience in a non-university setting.
·
Understanding of SQL and databases
How to Apply
End Date: 21-Jun-2017
Database Administrator
We are pleased to announce the
following Database Administration vacancy in the IS Operations Department
within the Technology Division. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager –
Infrastructure Support, the position holder will be responsible for
Administration, Performance tuning, Capacity planning, management and 3rd line
support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for
Oracle e-Business Suite (ERP), BI Systems, CRM, Fraud Management, Revenue
Assurance, POS and all other IT database systems.
Roles
·
Database administration and support
lifecycle including backup/recovery, automation, maintenance;
·
Supporting the development, system
test, user acceptance, training and production database environments;
·
Ensure 99.99% availability maintained
for all critical databases;
·
Ensure 95% of tickets raised are
responded to within the 1st hour of incident reporting;
·
Ensure 90% of tickets closure is
maintained;
·
Identify and implementing Best
Practices for Database Administration;
·
Design BCP and HA solutions for
critical systems in order to achieve zero downtime during maintenance and
failures;
·
Assist Infrastructure, Enterprise
Business Unit (EBU) teams and other Technology teams with hardware and support
requirements for database administration;
·
Ensure Conformance to security
standards for databases and data integrity;
·
Develop retention policies and
architecture for all systems, whilst maintaining BCP;
·
Ensure regular reviews on ILM policies
conducted;
·
Ensure dimensioning of systems is
done periodically based on demand experienced and projected;
·
Ensure optimal performance of all
systems maintained conforming to the SLA agreements between business and
Quality Assurance.
Requirements
·
Degree in Computer Science or
Technical Related Field;
·
With at least 4 years’ hands on
Experience in Managing large databases;
·
Experience in Oracle RAC, Dataguard,
RMAN and Engineered Database & Exalytic Systems.Database Systems Administration
Techniques – understanding DB Performance tuning on various Operating
Systems.Attention to details and analytical thinking.Certification –OCP DBA;
·
Oracle Apps Systems Administration;
SQL Server Administration.
·
Certification in any of the following
or related trainings is an added advantage
·
Oracle EBS, WebLogic, SOA
Administration.
·
Oracle Certified MasterUNIX/Linux
Certification
How to Apply
End Date: 18-Jun-2017
Head of Product
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To
intensify our efforts to transform lives, we have recently established
Safaricom Garage, an innovation setup with the goal to create new solutions on
top of the Safaricom platform.
At Safaricom Garage we are bringing
together product managers, engineers and partners to develop scalable solutions
that can transform lives in our region. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Chief innovation
Officer we are looking for a strong leader to head our product management team
responsible for developing new solutions relevant to Safaricom’s customers.
Our ideal candidate is a creative
leader with an understanding of our regional market, a passion and track record
for building usable products and a solid understanding of the transformative
potential of technology.
The role holder should have deep
expertise in at least one particular industry, such as financial sector,
agriculture, education or any other related field. We are looking for a
hands-on product manager with at least 10-15 years of experience in
entrepreneurial and corporate environments, who has successfully demonstrated
the ability to develop innovative products.
They should be a collaborative
person, who works well with engineering teams and have strong management
skills. They should also be able to take products from conception to deployment
and should be well versed in doing so in iterative and agile ways.
The role holder should have worked in
international environments and are familiar with current trends in tech. They
should set the bar for developing a high performance product management team
and bring new products into both local and global markets.
Roles
·
Provide vision and strategy for
Safaricom’s innovation roadmap from a product perspective;
·
Own the creation, execution and
successful delivery of the Innovation Product Strategy, which includes managing
the full product lifecycle;
·
Understand and analyze user needs,
and conduct research on markets and competitors;
·
Build and manage a product roadmap to
support Safaricom’s goals and strategies;
·
Initiate and prioritize projects within
our engineering team, track product development and develop product launch
plans;
·
Engage closely with the head of
engineering to help determine the best technical implementation methods and
reasonable execution schedules;
·
Work closely with engineering to
define the roadmap for the product and take it forward
·
Develop and coach a team of product
managers.
Requirements
·
Experience developing Internet
products and technologies;
·
Market knowledge of industries
relevant in emerging markets;
·
Market knowledge in Internet-related
industries;
·
Excellent written and oral
communication and interpersonal skills;
·
Demonstrated managerial skills;
·
BS/MS in Computer Science or related
technical area or equivalent practical experience;
·
10-15 years of work experience
including university, with at least 5 years of proven track record of
leadership roles ideally in the entrepreneurial space;
·
International experience;
·
Distinct analytical and systematic
thinking;
·
Design methodology skills and Strong
Project Management skills.
How to Apply
End Date: 21-Jun-2017
Head of Engineering
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To
intensify our efforts to transform lives, we have recently established
Safaricom Garage, an innovation setup with the goal to create new solutions on
top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and
partners to develop scalable solutions that can transform lives in our region.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below.
Reporting to the Chief innovation
Officer we are looking for a strong leader responsible for developing new
solutions relevant to Safaricom’s customers.
Our ideal candidate is an engineering
leader with hands-on technology expert with at least 10-15 years of experience
in entrepreneurial and corporate environments and who has a proven record of
software engineering and data science excellence in addition to managerial
skills.
The successful candidate should have
deep experience in a wide range of technologies, has worked in international
environments and is familiar with the most current trends in tech.
The successful candidate will have
the opportunity to setup a new team consisting of software engineers and data
scientists and will lead by example, develop technical capacity and create an
inclusive team empowered to take big risks.
Roles
·
Provide technical vision and strategy
for Safaricom’s innovation roadmap;
·
Manage and grow a team of software
engineers;
·
work closely with other engineering
teams to reuse and understand existing frameworks;
·
Drive technical projects and provide
leadership;
·
take responsibility for the overall
planning, execution and success of technical projects;
·
Partner closely with Product
Management to create, drive and deliver innovative, compelling and
user-friendly products;
·
Build in-house capacity through
hands-on mentorship and coaching
·
Develop tech-centered partnerships
with local and global startups, universities and enterprises.
Requirements
·
Experience developing complex
industrial strength software systems
·
Hands-on familiarity with data
science concepts
·
Demonstrated track record of
technical innovation and leading large engineering teams
·
Ability to drive strategy while also
having the capability to provide detailed technical guidance to the team,
enabling them to execute more effectively and deliver products on time and
within budget.
·
A passion for technology and
technical depth to uncover root causes of complex technical problems and
provide guidance on solving them.Ability to recruit and develop top technical
talent
·
Ability to build a high performance
team10-15 years of work experience including university, with at least 5 years
of proven track record of leadership roles ideally in the entrepreneurial space
·
International experience
·
Distinct analytical and systematic
thinking.Strong experience in leading and developing technology.
How to Apply
End Date: 21-Jun-2017
Workforce Planning Contractor
We are pleased to announce the
following vacancy in the Market Development Department within the Regional
Sales and Operations Division. In keeping with our current business needs, we
are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Regional Operations and Sales Support, the position
holder will be responsible for the development, implementation and evaluation
of Regional Sales & Operations workforce development & planning
strategies that delivers continuous improvement through staff optimization,
culture change, workforce development and employee wellness
Duties
·
Responsible for the day to day
delivery workforce planning and information services
·
Provide expertise and support as
required to Regional Operations, HR team and Regional Sales & Operations
staff through data analysis
·
Liaise with HR to establish a link
between the workforce plans and recruitment activity including selecting,
orientation, and training.
·
Coordinate Regional Administration to
ensure smooth operations and high quality workforce management.
·
Coordinate outsourced agencies and
follow through on documentation, on-boarding, training, performance management,
leave, wellness and remuneration as per contract.
·
Regional Administration to ensure
smooth operations and high quality workforce management
·
Accountable for employee motivation,
development and wellness.Drive the departmental Internal communication strategy
·
Drive company NPS
Requirements
·
Degree in business discipline or
Social Sciences.
·
Expert Level in Statistical Analysis
tools
·
Proven experience in HR and Labour
Related issues.
·
Proactive, confident, energetic and
able to work under pressure with a positive attitude and use good organization
skills.
·
Mentoring/coaching
skills/experience.Excellent interpersonal skills.Management and Leadership
skills
·
Problem solving and decision-making
skills.
How to Apply
End Date: 19-Jun-2017.
Enterprise Customer Support Engineer
We are pleased to announce the
following Vacancy in the Network & Service Operation Department within the
Technology Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Reporting to the Enterprise Customer Support Manager – the holder of the
position will provide technical support for Enterprise customers and ensure
service requests from customers are fulfilled within defined SLA’s. The role
holder will also ensure timely service delivery.
Roles
·
Address and deliver requested
services and assist with general information or customer complaints within
defined timelines;
·
Perform root cause analysis of
reported service requests and incidents;
·
Manage escalations from customers and
ensure feedback is provided within defined timelines;
·
Manage 3rd party vendor(s);
·
Provide performance reports and
identify gaps aimed at improving services;
·
Customer SLA performance reporting;
·
Document and review quarterly the
processes, procedures and work instructions for Enterprise Service Requests;
·
Provide evidence of skill/talent
development;Maintain certification and accreditation to meet section
requirements.
Requirements
·
Degree in Computer Science,
Information Technology, Electrical & Electronics Engineering;Cisco
Certification: CCNA is a must;
·
ITIL V3 Certification or equivalent
is an added advantage;
·
CCNP, CCIP, CCSP, MCSE, RHCA is an
added advantage;
·
2- 3 years experience in a technical
support field in an ISP or Telecommunications Company;
·
Experience in current LAN/WAN
technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
·
Experience in TCP/IP, LAN, POP3,
IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
·
Experience in managing escalations
using defined OLAs & SLAs;
·
Experience in managing 3rd Party
Vendors;
·
Excellent People Skills;
·
Problem Solving Skills
How to Apply
End Date: 16-Jun-2017
Senior Manager Indirect Channel
We are pleased to announce the
following vacancy in the SME and Regional Operations Department within the
Enterprise Business Unit Division. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Department – SME Regional Operations, the position
holder will formulate and ensure execution of the go to market strategy and
indirect channel development plans, allocate resources to ensure execution of
partners and channels road map, align the sales team on the go to market plan
and channel development and management plans, manage, develop, motivate and
coach the team to ensure high productivity.
Roles
·
Formulate the go to market and
acquisition plans through the dealers, partners & agencies.
·
Develop high level sales strategies
necessary to deliver the partners and channels agreed sales objectives.
·
Develop an audit plan and tools to
assess sales opportunities in the market.
·
Manage the selection, growth,
development, performance, motivation and recommend the reward of the team and
support staff.
·
Mentor, coach and lead the team to
enable them realize their full potential.
·
Clear development plans for each
manager.
·
Review performance of the channels on
a daily, weekly, and monthly basis and ensure adherence to the use of agreed
tools, processes and standards.
·
Manage alignment of all territory
sales team to the partners and channels approved roadmap.
·
Manage execution of DOSA and ensure
retention of high performing dealers and partners and termination of
non-performers.
·
Proactively attend to all channel/SME
customers related issues, ensure consistent quality of service provided, and
get an excellent customer rating.
Requirements
·
Successful track record of working
with strategic, technology, resell and services partners on go-to-market for
joint offerings and traditional channel marketing tactics
·
Enterprise, Telecommunications,
electronics, Software and/or SaaS experience
·
Strong knowledge of channels –
including distributors and value added resellers
·
Proven track record of developing
successful partner lead generation programs
·
Deep analytical skill set to identify
insights and optimize execution of campaigns/programs
·
Excellent communication and
collaboration skills to partner with stakeholders and communicate findings to
senior leadership
·
10+ years experience in driving high
technology channel management
Personal Characteristics:
·
Excellent people manager and team
player, who values other views and can earn stakeholder confidence quickly and
exert influence.
·
Ability to multi-task and work in
cross-functional, fast-paced environments with the pressure of multiple
deadlines, multiple partners/ vendors and complexity.
·
Experience and desire for working in
a start-up environment, contributing to developing business infrastructure and
aggressively scaling a high growth business
·
.Exceptional communication skills,
including proven success with executive presentations that requires taking
complex data sets and boiling down into meaningful insights.
·
A passion for both sales and
marketing, and building strong external partner and industry relationships.
How to Apply
End Date: 21-Jun-2017
