Area Sales Manager
Location: Nairobi,KE
Department
Description
We are pleased to announce the
following vacancy in the Regional Sales & Operations Department –Rift
Region within the Regional Sales & Operations Division. In keeping with our
current business needs, we are looking for a person who meets the criteria
indicated below.
Reporting to the Senior
Manager-Regional Sales Rift Region the position holder will be responsible for
indirect generation of sales revenue through effective management of Safaricom
Business in the assigned area.
This will be achieved by ensuring
availability of the company’s products and services in the area at all times
and effectively aligning Distribution Partners- Dealers,Mpesa Agents and
Retailers to meet the Trade Execution objectives.
They will also grow Sales within the
Area by developing innovative ways of increasing/growing airtime sales at the
Point of Purchase; Value added services and connections by ensuring availability
of the company products at all times while ensuring compliance with acceptable
Business practises within the area of Accountability.
Responsibilities
·
Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area.
·
Ensure achievement of set sales and
Usage targets i.e. Monthly, quarterly, semiannually or annually.
·
Prepare, plan and execute Area Sales
programs aimed at market penetration, availability of the company products and
services at all time.
·
Ensure shops are well branded
according to Safaricom standards in order to create awareness & ensure that
stores are well stocked and sell at recommended sales prices
Requirements
·
Degree preferable in Business Studies
e.g. BCOM degree – Marketing Option a plus
·
At least 3 Years’ experience in trade
execution preferably within FMCG Environment of which;
·
1 year must be in Sales Managerial
Position.
·
Good communication skills
How to Apply
Customer Experience Executive
Location: Nairobi,KE
Department Description
We are pleased to announce the
following fixed term contract vacancies in the Contact Centre Operations
Department within the Customer Operations Division. In keeping with our current
business needs, we are looking to engage on fixed contract basis for 6 months,
persons who meet the criteria indicated below:
Brief Description
Reporting to the Team Leader-Contact
Centre Operations – the holder of the position will provide great Customer
experience (by showing empathy, creating rapport and building trust) through
contact with Safaricom Customers by answering incoming calls/SMS to: answer
inquiries and questions, handle complaints, troubleshoot problems and provide
information, solutions and advice.
Responsibilities
·
Handle customer inquiries via
telephone and/or SMS.
·
Manage and resolve customer
complaints.
·
Provide customers with product and
service information by clearly explaining procedures; answering questions; providing
information.
·
Identify and escalate priority issues
and where necessary, follow up customer concerns.
·
Document all customer interaction
information according to standard operating procedures.
·
Maintains and improves quality
results by adhering to standards and guidelines and recommending improved
procedures.
·
Updates self on job knowledge by
studying and understanding new product descriptions and/or new service
processes.
·
Recommend process improvements for
process excellence.
·
Recognize, document and alert the
Team Leader of trends in customer calls.
·
Maintains communication equipment in
working order and reporting problems promptly.
Requirements
·
Degree OR Diploma in any business
related field;
·
English and Kiswahili proficiency
both spoken and written;
·
Great service attitude towards
customer satisfaction;
·
Demonstrate ability to handle
pressure and perform duties well to completion;
·
Demonstrate ability to be a team
player, working to achieve own and team targets;
·
Candidates shortlisted for interviews
will be required to produce original copies of their national ID card or
·
Passport, educational documents
(Confirming that they have been awarded a Diploma or Degree) and a certificate
of Good Conduct (not older than 12 months).
How to Apply
