Mechanic
The Fairmont Mara Safari Club has
opened following an extensive renovation program. Surrounded on three sides by
the Mara River and on the edge of the world’s Seventh “New” Wonder of the World
The Maasai Mara Fairmont Mara Safari Club if the epitome of tented luxury.
Responsibilities
Reporting to the Technical Services
Manager, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offers professional,
engaging and friendly service
·
Makes sure assignments are accurately
and professionally done first time.
·
Drives implementation of energy and
cost cutting measures
·
Ensures that all activities are
carried out honestly, ethically and within the parameters of the Kenyan Laws
and hotel rules and regulations.
·
Maintains high level of all hotel
services, features and hours of operations
Qualifications
·
Previous experience is an asset
·
Grade test 1
Physical aspects of position (include
but are not limited to):
·
Constant standing and walking
throughout shift
·
Ability to work under minimum
supervision.
·
Visa Requirements: Must be eligible
to live and work in Kenya
How to Apply
Housekeeping Supervisor
Memorable experiences for our Guests
and Colleagues is the essence of being a Leader with Fairmont Hotels &
Resorts. As a Housekeeping Supervisor your attention to detail will show the
Housekeeping team that you are committed to providing luxury Guest experiences.
The energy and enthusiasm you display will create a “fun” place to work.
Fairmont The Norfolk Hotel has played
a leading role in Kenya’s colorful history, and continues to be Nairobi’s
finest and best-known luxury hotel. The town and later the modern city of
Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms
and suites, and still has its own private tropical gardens. The hotel is still
the traditional starting point for safaris and the Lord Delamere Terrace is
modern Nairobi’s most famous meeting place, where drinks and light meals are
served continuously from morning until midnight.
Responsibilities
·
Reporting to the Executive
housekeeper, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offer professional,
friendly and engaging service
·
Lead and supervise the day-to-day
operation of the department to ensure service standards are followed
·
Handle Guest concerns and react
quickly, logging and notifying the proper areas
·
Actively participate in daily
briefing, daily warm up and department meetings
·
Ensure Room Attendants are informed
daily about priorities in their section
·
Follow departmental policies and procedures
·
Report necessary maintenance items
·
Follow all safety and sanitation
policies
·
Other duties as assigned
Qualifications
·
Proficient in English (verbal &
written) essential
·
High school diploma or equivalent
preferred
·
Minimum 1 year experience in a
supervisory capacity in a hotel Housekeeping environment
·
Proven training skills
·
Experience with Hotel Property
Management System, Micros-Fidelio desirable
·
Proactive with a meticulous eye for
detail
·
Strong organizational, supervisory
and communication skills
·
Able to convey information and ideas
clearly
·
Ability to evaluate and select among
alternative courses of action quickly and accurately
·
Work well in stressful, high-pressure
situations
·
Effective at listening to,
understanding, and clarifying the concerns and issues raised by coworkers and
Guest
·
Must be able to perform assigned
duties with attention to detail, speed, accuracy, follow-through, courtesy,
cooperativeness and work well with limited supervision
Physical aspects of position (include
but are not limited to):
·
Constant standing and walking
throughout shift
·
Occasional lifting and carrying up to
30 lbs
·
Occasional kneeling, pushing,
pulling, lifting
·
Occasional ascending or descending
ladders, stairs and ramps
Visa Requirements: Must be eligible
to work in Kenya
How to Apply
Guest Services Agent
First impressions are everything!
Your engaging smile and personality are the essence of a great Guest Services
Agent with Fairmont Hotels & Resorts. As you personally greet our Guests
and assist them throughout the day, you will be empowered to deliver on our
mission of “Turning moments into memories for our guests”.
The Fairmont Mara Safari Club has
opened following an extensive renovation program. Surrounded on three sides by
the Mara River and on the edge of the world’s Seventh “New” Wonder of the World
– The Maasai Mara – Fairmont Mara Safari Club if the epitome of tented luxury.
Responsibilities
Reporting to the Front Office
Supervisor, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offer professional,
friendly and engaging service
·
Greet, check in and settle guest
accounts while ensuring all service standards are followed
·
Assist guests regarding hotel
facilities in an informative and helpful way
·
Follow department policies,
procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Proficient in the English language
(verbal & written), second language is an asset
·
Must be able to handle a multitude of
tasks in an intense, ever-changing environment
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
·
Previous customer related experience
an asset
·
Previous PMS experience an asset
·
Computer literate in Microsoft Window
applications an asset
·
Must be able to type 25 words per
minute
·
Must possess a professional
presentation
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Hospitality Diploma is an asset
·
Must be flexible in terms of working
hours
·
Must have the ability to handle cash
effectively and accurately
Physical aspects of position:
·
Physical aspects of the position
include but are not limited to the following:
·
Frequent standing and walking
throughout shift
·
Occasional kneeling, pushing,
pulling, lifting
·
Occasional ascending or descending
ladders, stairs and ramps
How to Apply
Fitness Instructor
Fostering the health and wellbeing of
our guests, visitors and Colleagues is an integral part of our Fairmont The
Norfolk culture. We invite you to bring your passion for physical activity to
our Health Club facility as a Fitness Instructor and share your enthusiasm with
our members and guests in support of a healthy lifestyle!
Fairmont The Norfolk Hotel has played
a leading role in Kenya’s colorful history, and continues to be Nairobi’s
finest and best-known luxury hotel. The town and later the modern city of
Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms
and suites, and still has its own private tropical gardens. The hotel is still
the traditional starting point for safaris and the Lord Delamere Terrace is
modern Nairobi’s most famous meeting place, where drinks and light meals are
served continuously from morning until midnight.
Responsibilities
·
Reporting to the Health Club Manager,
responsibilities and essential job functions include but are not limited to the
following:
·
Consistently offer professional,
friendly and engaging service
·
Supervise and ensure all fitness
services, protocols and procedures are followed
·
Ensure the cleanliness of the fitness
area including all equipment
·
Ensure the smooth operation of all
equipment through periodic service checks and reporting work orders promptly
·
Plan and conduct fitness exercise
sessions, personal training sessions, group training experiences, and
in-service education sessions
·
Maintain thorough knowledge of all
strength and cardio equipment and their programs as well as the proper use,
alignment and safety
·
Maintain professional certifications
while continually pursuing a greater degree of knowledge and expertise
·
Provide a high level of guest
satisfaction through effective communication
·
Assist in the recruitment, development
and training of all fitness staff
·
Ensure proper staffing and scheduling
in accordance to productivity guidelines
·
Balance operational, administrative
and Colleague needs
·
Follow departmental policies and
procedures
·
Follow all safety and sanitation
policies
·
Other duties as assigned
Qualifications
·
Previous experience as a Fitness
Instructor required
·
Certification in CPR and First Aid
required
·
Certification in a Fitness related
discipline required
·
Computer literate in Microsoft Window
applications preferred
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work cohesively as part of
a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
·
Previous experience as a Fitness
Instructor required
Physical aspects of position (includes
but are not limited to):
·
Frequent standing and walking
throughout shift
·
Occasional lifting and carrying up to
30 lbs
·
Frequent kneeling, pushing, pulling,
sitting
·
Occasional ascending or descending
ladders, stairs and ramps
·
Visa Requirements: Candidate must be
a Kenyan Citizen.
How to Apply
Procurement Officer
The Purchasing Officer will be based
at Fairmont The Norfolk. He/ she is responsible for negotiating, acquiring, and
documenting all purchases as authorized by the General Manager and Controller,
he/she must ensure that all hotel goods are properly received, stored, and
issued and the Purchasing Officer must work closely and effectively with all
the department heads.
Fairmont The Norfolk Hotel has played
a leading role in Kenya’s colorful history, and continues to be Nairobi’s
finest and best-known luxury hotel. The town and later the modern city of
Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms
and suites, and still has its own private tropical gardens. The hotel is still
the traditional starting point for safaris and the Lord Delamere Terrace is
modern Nairobi’s most famous meeting place, where drinks and light meals are
served continuously from morning until midnight.
Responsibilities
·
Reporting to the Purchasing Manager,
responsibilities and essential job functions include but are not limited to the
following:
·
Consistently offering professional,
engaging and friendly service
·
Must be willing to work a flexible
schedule in order to accomplish all major responsibilities and tasks.
·
Must be able to maintain good
relationship with all departments to promote effective purchasing.
·
Must have a commitment to follow all
local and corporate policies and procedures as they relate to Audits.
·
Supervise, train and motivate
Purchasing department employees and thoroughly understand all of their duties
and responsibilities.
·
Ensure that the department works
closely with the Chef and the Restaurant Manager to purchase the highest
quality product while constantly searching for the lowest price.
·
Ensure that all purchase order
requests are properly completed and approved before a purchase order is
prepared and the items are purchased.
·
Ensure that all items received by the
hotel are properly documented in accordance with Fairmont Hotels &
·
Resorts purchasing and receiving
procedures.
·
Negotiate food prices, place daily
food orders based on requirements, and ensure prompt delivery as requested
within the prescribed receiving hours.
·
Place weekly liquor, beer and wine
orders as required.
·
Generate purchase orders (or
equivalent) and obtain authorization from the Controller and General manager
prior to processing these orders.
·
Assist management with obtaining
competitive price quotations and confirm purchase availabilities.
·
Provide the Controller with a monthly
summary of outstanding purchase orders for goods and services received, but not
yet invoices, prior to month-end, as detailed in the Policy & Procedure
Manual.
·
Participate as required in the
monthly or quarterly count of food and beverage inventories as well as with the
quarterly count of operating equipment, according to company policy.
·
Ensure that there are sufficient
expendable operating supplies on hand for each department by coordinating
regular inventories with the storeroom personnel and /or department heads.
·
Distribute a copy of the purchase
orders to the receiving department, if this process is not electronic, to
ensure accurate receiving and distribution of goods.
·
Assist the Accounts Payable Clerk in
researching any discrepancies on invoices.
·
Establish and maintain par stocks on
all inventoried items, keeping in mind that inventory levels must be kept as
low as possible without compromising the efficiency of the hotel.
·
Coordinate the corporate annual
operating equipment and supply requirements with the corporate Purchasing
·
Department and the appropriate hotel
department heads.
·
Take appropriate personnel related
action (i.e., hire, commend, discipline, evaluate, etc.,) with Purchasing staff
as required.
·
Conduct frequent quality control
audits to ensure staff is properly trained and following established
procedures.
·
Coordinate and participate as
necessary in all month-end or quarterly inventories of food, beverage,
operating equipment and supplies.
Qualifications
·
Atleast 4 years experience in a
similar role is an asset
·
A diploma/degree in Purchasing or
Supplies management
·
Physical Aspects of Position (include
but are not limited to):
·
Constant standing and walking
throughout shift
·
Visa Requirements: Candidate must be
a Kenyan citizen
How to Apply
Executive Sous Chef
Every memorable dining experience at
Fairmont Hotels and Resorts begins behind the scenes with our Culinary team’s
commitment to safe, efficient operations and exceptional cuisine. As Executive
Sous Chef, your expertise in recipe development elevates our menus while your
leadership inspires and fosters our Culinary talent.
Fairmont The Norfolk Hotel has played
a leading role in Kenya’s colorful history, and continues to be Nairobi’s
finest and best-known luxury hotel. The town and later the modern city of
Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms
and suites, and still has its own private tropical gardens. The hotel is still
the traditional starting point for safaris and the Lord Delamere Terrace is
modern Nairobi’s most famous meeting place, where drinks and light meals are
served continuously from morning until midnight.
Responsibilities
·
Reporting to the Executive Chef,
responsibilities and essential job functions include but are not limited to the
following:
·
Consistently offer professional,
friendly and proactive guest service while supporting fellow Colleagues
·
Manage all Kitchens in the absence of
the Executive Chef
·
Create all food menus with the
guidance of the Executive Chef
·
Complete daily market lists to ensure
quality food ordering while maintaining budgeted costs
·
Meet with Storekeepers to ensure
quality & par levels are maintained
·
Interact closely with the Catering
department to assist in function menu co-ordination and meet with clients as
required
·
Conduct daily shift briefings with
all Sous Chefs
·
Ensure all kitchen Colleagues are
aware of standards and expectations
·
Liaise daily with Outlet Managers and
Sous Chefs to keep open lines of communication regarding guest feedback
·
Balance operational, administrative
and Colleague needs
·
Ensure proper staffing and scheduling
in accordance to productivity guidelines
·
Follow kitchen policies, procedures
and service standards
·
Follow all safety and sanitation
policies when handling food and beverage
·
Other duties as assigned
Qualifications
·
Previous leadership experience in the
culinary field required
·
Journeyman’s papers or international
equivalent required
·
Diploma Certification in a Culinary
discipline an asset
·
Proven track record of cost control
including food, equipments, labour and wastage to meet the goals and the
hotel’s financial goals
·
Computer literate in Microsoft Window
applications required
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively as part of
a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
Visa Requirements: Must be Eligible
to work in Kenya.
How to Apply
Food & Beverage Server
As a Server with Fairmont Hotels
& Resorts, you will be an ambassador for the exceptional service and
cuisine that are hallmarks of our dining experience. Your warm, personal
attention and knowledge of our outstanding Food & Beverage offerings makes
guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Responsibilities
·
Reporting to the Outlet Supervisor,
responsibilities and essential job functions include but are not limited to the
following:
·
Consistently offer professional,
friendly and engaging service
·
Assist guests regarding menu items in
an informative and helpful way
·
Follow outlet policies, procedures and
service standards
·
Have full knowledge of beverage lists
and promotions
·
Have full knowledge of all menu
items, garnishes, contents and preparation methods
·
Follow all safety and sanitation
policies when handling food and beverage
·
Other duties as assigned
Qualifications
·
Previous service experience an asset
·
Previous point of sale system
experience an asset, but not required
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
Physical aspects of position (include
but are not limited to):
·
Constant standing and walking
throughout shift
·
Frequent lifting and carrying up to
20 lbs
·
Occasional kneeling, pushing,
pulling, lifting
·
Occasional ascending or descending
ladders, stairs and ramps
Visa Requirements: Candidate must be
eligible to work in Kenya
How to Apply