Position: Field Collections Agent
About Malaika Africa: Malaika Africa is a mobile technology and data science company that is changing the way credit scoring and financial services work around the world.
About Malaika Africa: Malaika Africa is a mobile technology and data science company that is changing the way credit scoring and financial services work around the world.
The system enables lenders to
lend to borrowers through a mobile platform.
This position requires
excellent communication, an ability to think critically and creatively,
attention to detail and a team-oriented attitude.
Responsibilities
Responsibilities
- Ensure all
PTP’s information to be captured accurately for follow up
- Contact
defaulting customers either by calling and or visiting them with an aim of
negotiating a settlement of the arrears
- Ensure
allocated accounts are monitored on a daily basis and appropriate actions
taken to ensure that the collection portfolio remains within accepted
limits through the application of sound credit judgment within policy
guidelines.
- Investigate and
resolve any customer queries and complaints through verbal or written
correspondence in line with Malaika Africa’s policies.
- Achieve the
monthly collection targets.
- Identify and
escalate deceased or disabled customers to collections management for
review or collection termination.
- Perform field
visits and submit reports/action plans to recover debt.
- Work closely
with the agents on their bad debt portfolio
Other duties include:
- Conduct field
visit assessment before visiting the market areas.
- Manage
relationships with local authorities and security officers
- Plan and
organize field collection drives across all agent locations/ markets.
- Flag
problematic customers to be forwarded to the external debt collectors for
action
Requirements:
- 2 years’ work
experience in debt collection
- Experience in a
microfinance, bank or any financial institution
- A good level of
general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
Key Competencies
1. Customer Handling
a. Sales and Business
Development
b. Enforcement of contract and repayment obligations
b. Enforcement of contract and repayment obligations
2. Administrative Support
a. General support to all
tasks
b. Communications
c. Small business operations
d. Information Collection
Personal Attributes
b. Communications
c. Small business operations
d. Information Collection
Personal Attributes
- Integrity and
ability to work in consumer finance
- High Motivation
- Self
starter-functional problem solver
- Process discipline-
Ability to follow standard operating processes
We strongly believe that
inclusion fosters innovation and we’re proud to have a diverse team with a wide
variety of backgrounds and experiences.
We focus on hiring talented
people regardless of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
Please apply by sending your cover letter and resume to hr@malaika-africa.co.ke
Please apply by sending your cover letter and resume to hr@malaika-africa.co.ke